ZipRecruiter

Log In

2

Remote Bdc Manager Jobs in Arkansas (NOW HIRING)

Sbdinc

Industrial Account Manager

Little Rock, AR · Remote

$84K - $135K/yr

As an Industrial Account Manager, you'll be part of our Industrial Sales team working as a remote/field employee in the Arkansas, Oklahoma, and Tennessee market. You'll get to: * Manage, grow, and ...

Sbdinc

Industrial Account Manager

Bentonville, AR · Remote

$84K - $135K/yr

As an Industrial Account Manager, you'll be part of our Industrial Sales team working as a remote/field employee in the Arkansas, Oklahoma, and Tennessee market. You'll get to: * Manage, grow, and ...

Optus, Inc

Account Manager

Jonesboro, AR · On-site +1

For candidates outside of driving distance to our office, this role my be offered as a remote opportunity. RESPONSIBILITIES: * Manage a defined portfolio of customer accounts. * Build strong customer ...

Airliquidehr

Account Manager

Little Rock, AR · On-site +1

R10092907 Account Manager (Open) Location: Moss Point, MS (ASP) - Ammonia production & filling How ... Success in this remote, work-from-home position depends on your ability to build and maintain ...

USA Truck, Inc.

MGR, BUS DEV I

Van Buren, AR · On-site +1

Summary of Role Description Business Development Manager is responsible for targeting and closing new customers, building customer relationships and driving new business by leveraging all of USAT ...

Tchibo GmbH

B. für Produkteinführungen, Listungen, Revenue Growth Management Projekte, etc.) für die optimale Zusammenarbeit zwischen Headquarter und Ländergesellschaften . * Du bist Ansprechperson für das ...

Tchibo GmbH

Deshalb brauchen wir dich. Mit deinem Mut, deinem Engagement und deiner Tatkraft denken wir Service neu und werden unseren hohen Ansprüchen mehr als gerecht. Werde als Key Account Manager Office ...

All JobsBdc JobsRemote Bdc Manager JobsRemote Bdc Manager Jobs in Arkansas

Remote Bdc Manager information

What is a Remote Bdc manager?

A Remote BDC (Business Development Center) Manager oversees the operations of a dealership's BDC team from a remote location. Their main responsibilities include managing staff who handle inbound and outbound calls, internet leads, and customer follow-ups to generate appointments and sales opportunities. They utilize various software and CRM systems to track performance and ensure high customer satisfaction. Remote BDC Managers play a key role in driving sales growth and ensuring efficient communication between the dealership and its customers.

What are the key skills and qualifications needed to thrive as a remote Bdc manager?

To thrive as a Remote BDC Manager, you need strong sales acumen, customer relationship management experience, and a background in automotive or dealership operations, often supported by relevant sales or management training. Familiarity with CRM platforms, lead management systems, and communication tools like email and phone software is essential. Exceptional organizational skills, self-motivation, and the ability to communicate persuasively set top performers apart in this remote role. These skills ensure effective lead conversion, strong team leadership, and high-quality customer interactions in a virtual environment.

How does a remote Bdc manager effectively maintain team productivity and communication when working off-site?

As a Remote BDC Manager, maintaining productivity and communication involves leveraging digital tools such as CRM platforms, video conferencing, and instant messaging to monitor team performance and facilitate regular check-ins. Establishing clear expectations, consistent reporting structures, and scheduled virtual meetings helps keep the team aligned and motivated. Building trust and fostering an open communication culture are key to overcoming the challenges of remote management, ensuring that both individual and collective goals are met.

What is the difference between Remote Bdc Manager vs Remote Bdc Representative?

AspectRemote Bdc ManagerRemote Bdc Representative
ResponsibilitiesOversees BDC operations, manages team, develops strategiesHandles customer inquiries, schedules appointments, supports sales team
Required SkillsLeadership, CRM proficiency, industry knowledgeCustomer service, communication skills, CRM familiarity
Work EnvironmentSupervisory role, strategic planningCustomer interaction, administrative support
CertificationsSales or management certifications often preferredCustomer service or sales certifications beneficial

The main difference is that the Remote Bdc Manager focuses on overseeing the BDC team and strategy, while the Remote Bdc Representative primarily handles customer interactions and appointment setting. Both roles require CRM skills and industry knowledge, but the manager role involves leadership and planning responsibilities.

What are popular job titles related to Remote Bdc Manager jobs in Arkansas?

For Remote Bdc Manager jobs in Arkansas, the most frequently searched job titles are:

What job categories do people searching Remote Bdc Manager jobs in Arkansas look for?

The top searched job categories for Remote Bdc Manager jobs in Arkansas are:

What cities in Arkansas are hiring for Remote Bdc Manager jobs?

Cities in Arkansas with the most Remote Bdc Manager job openings:

Remote Bdc Manager jobs near you

Remote Experience and Scheduling Team Coordinator

Fayetteville, AR • On-site, Remote

Lewis CDJR
See more jobs at Lewis CDJRexternal

$45K - $58K/yr

Full-time

Posted 9 days ago

Job description

Remote Experience & Scheduling Team Coordinator (R.E.S.T. Coordinator)
Lewis Automotive Group - Fayetteville, AR
Department: Service Operations
Schedule: Full-Time, On-Site
Pay: $1,000-$1,100 per week + up to $1,000/month in performance bonuses
IMPORTANT: This is an ON-SITE position.
This position is not remote. The R.E.S.T. Coordinator works at the Lewis Automotive Group location in Fayetteville, AR.
About the Position
Lewis Automotive Group is looking for an experienced, organized, and customer-focused Remote Experience & Scheduling Team Coordinator (R.E.S.T. Coordinator) to lead our Remote Experience and Scheduling Team.
The R.E.S.T. Coordinator oversees daily scheduling operations and leads a team responsible for creating a convenient, efficient, and professional service experience for our customers-from scheduling their appointment through vehicle pickup and return.
This is a hands-on leadership role for someone who can develop a team, manage multiple priorities, analyze performance, and deliver an exceptional customer experience.
What You'll Do
  • Lead and supervise R.E.S.T. Consultants and oversee daily scheduling operations
  • Coordinate Mobile Service, Pickup & Delivery, and shop appointments
  • Manage and monitor CTP vehicle utilization
  • Serve as the primary liaison between the Service Manager and R.E.S.T. Team
  • Monitor key performance indicators (KPIs) and identify opportunities to improve team performance
  • Ensure compliance with Ford Customer Experience (CX) Remote Experience standards
  • Train, coach, and onboard new team members
  • Establish and maintain efficient scheduling and workflow processes
  • Monitor customer concerns and handle escalations professionally
  • Provide service recovery when necessary to protect the customer experience
  • Analyze scheduling and operational data to identify trends and improve efficiency
  • Work closely with Service leadership to ensure appointments are properly scheduled and supported
  • Help develop the R.E.S.T. program and continuously improve the customer experience

Required Qualifications
  • High school diploma or equivalent
  • 3+ years of experience in automotive service, scheduling, BDC, or a related dealership environment
  • Previous leadership, supervisory, or team-coordination experience preferred
  • Strong customer service and communication skills
  • Excellent organizational and time-management abilities
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong problem-solving and decision-making skills
  • Ability to coach, motivate, and hold team members accountable
  • Comfortable working with performance metrics and KPIs
  • Proficiency with Microsoft Office, including Excel
  • Ability to learn and effectively use dealership management systems and scheduling technology
Preferred Qualifications
  • Experience as a Service Advisor, Dispatcher, BDC Manager, or Service Department Coordinator
  • Experience with Ford or CDJR service operations
  • Familiarity with RedCap, CX One, and Numa
  • Experience coordinating Mobile Service and Pickup & Delivery operations
  • Experience with service scheduling, reporting, and vehicle utilization
  • Advanced Excel or CRM experience
  • Ford OEM training or certifications

Apply