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Remote Automotive Technical Support Jobs in Raleigh, NC

TEKsystems

ISP Technician

Raleigh, NC · Remote

$15.50/hr

Answer technical support calls, chats and emails in a professional manner that adheres to company ... Your remote, work-from-home address must remain within 90 miles of a corporate office. * It is ...

VAST Data

Technical Account Manager - USA

Raleigh, NC · On-site +1

Respond to technical support issues quickly, working collaboratively on the back-end to bring the ... We're a growing global team and a fully remote company. * Highly organized. We track everything in ...

VIVA USA INC

Technical Writer

Raleigh, NC · On-site +1

Remote The client is seeking an experienced Advanced Planning Document (APD) Writer. This position ... supporting MES planning, implementation, and operational activities. The role reviews APDs ...

NetApp

Product Manager - Active IQ

Morrisville, NC · Remote

Understand technical support engineer workflows and identify improvement opportunities. * Drive evolution of remote support tools and support platforms. * Leverage AutoSupport, telemetry, and ...

Channelscaler

Technical Account Manager

Raleigh, NC · Remote

Coordinate complex technical escalations across Support, Product, Engineering, and Integration ... Location & Work Environment Channelscaler is a remote-first company with team members across the U.

Hitachi

Transformer Diagnostic Specialist

Raleigh, NC · On-site +1

Engineering & Science Job Schedule: Full time Remote: No For our transformer service business ... Provide deep technical support for root cause analyses and failure investigations, ensuring lessons ...

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All JobsAutomotive Technical Support JobsRemote Automotive Technical Support JobsRemote Automotive Technical Support Jobs in Raleigh, NC

Remote Automotive Technical Support information

See Raleigh, NC salary details

$14

$25

$43

How much do remote automotive technical support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote automotive technical support in Raleigh, NC is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $27.60 per hour, depending on experience, location, and employer.

What is remote automotive technical support?

A Remote Automotive Technical Support job involves assisting customers, mechanics, or dealerships with diagnosing and troubleshooting vehicle issues over the phone, chat, or email. Technicians use their automotive knowledge to interpret error codes, provide repair guidance, and recommend solutions without physically inspecting the vehicle. This role requires strong communication skills, technical expertise, and the ability to guide users through complex problems. Many positions require ASE certification or equivalent experience in automotive repair.

What are the typical daily tasks and responsibilities for remote automotive technical support?

In a Remote Automotive Technical Support role, your daily responsibilities usually include responding to customer inquiries via phone, email, or chat, troubleshooting technical issues, and guiding clients through diagnostics and repairs. You may also interpret error codes, recommend parts or service steps, and document support cases using internal systems. Collaboration with teams such as engineering or product support is common, especially for complex cases that require escalation. This role often involves balancing multiple cases at once while maintaining detailed and clear communication with both customers and internal stakeholders.

What are the key skills and qualifications needed to thrive in remote automotive technical support?

To thrive as a Remote Automotive Technical Support professional, you need in-depth automotive technical knowledge, diagnostic abilities, and strong problem-solving skills, typically backed by relevant certifications or industry experience. Familiarity with automotive diagnostic software, OEM service platforms, and ticketing or CRM systems is highly beneficial. Exceptional verbal communication, patience, and customer service orientation are vital soft skills for effectively assisting clients remotely. These competencies enable you to efficiently diagnose and resolve technical issues, ensuring high customer satisfaction in a remote work environment.

What are popular job titles related to Remote Automotive Technical Support jobs in Raleigh, NC?

For Remote Automotive Technical Support jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Remote Automotive Technical Support jobs in Raleigh, NC look for?

The top searched job categories for Remote Automotive Technical Support jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Remote Automotive Technical Support jobs?

Cities near Raleigh, NC with the most Remote Automotive Technical Support job openings:

Remote Automotive Technical Support jobs near you
Infographic showing various Remote Automotive Technical Support job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,667 per year, or $25.3 per hour.

M365 Systems Engineer III - AI and Collaboration (Remote)

First Citizens Bank

Raleigh, NC • On-site, Remote

Full-time

Re-posted 28 days ago

Key responsibilities

  • Lead the implementation, configuration, and ongoing administration of Microsoft Copilot across M365 workloads including Exchange Online, SharePoint Online, OneDrive, and Teams

  • Collaborate with Information Security teams to define and enforce governance, compliance, and security frameworks for Copilot and AI-enabled services

  • Monitor service health, usage analytics, and adoption metrics to continuously improve Copilot experience and ROI

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

107th of 174 rated banks

Job description

Overview
This is a remote role that may only be hired in the following location(s): Arizona, North Carolina and Texas.
We are seeking a skilled Systems Engineer III to join our team with a primary focus on the implementation and optimization of Microsoft Copilot and AI-powered capabilities within Microsoft 365. The Systems Engineer III is a member of the Digital Workplace Technology Collaboration Engineering team and is responsible for delivering high quality and innovative technology solutions to the end user community.
This role will lead the adoption, governance, and operationalization of Copilot across the enterprise, ensuring secure, compliant, and high-value use of AI technologies. The Systems Engineer III will evaluate, deploy, and manage Copilot features across Microsoft 365 workloads, troubleshoot complex technical issues, and drive end-user value realization. The role requires balancing strong technical expertise with business acumen to maximize productivity gains and align with organizational goals
Responsibilities & Qualifications
TECHNOLOGY STACK
  • Active Directory, Entra ID
  • Office 365
  • Microsoft Copilot
  • Exchange Online
  • SharePoint Online
  • OneDrive
  • Teams
  • Purview

KEY RESPONSIBILITIES:
  • Lead the implementation, configuration, and ongoing administration of Microsoft Copilot across M365 workloads including Exchange Online, SharePoint Online, OneDrive, and Teams
  • Collaborate with Information Security teams to define and enforce governance, compliance, and security frameworks for Copilot and AI-enabled services in alignment with organizational policies and regulatory requirements.
  • Partner with stakeholders to identify and prioritize Copilot use cases and design the technical solutions and controls to drive adoption and measurable business outcomes.
  • Administer and optimize Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, and Teams to support Copilot readiness and sustain usage.
  • Collaborate with Information Security teams to ensure data protection, information lifecycle management, and compliance controls are in place for AI-generated content.
  • Design, build, test, and deploy automation and scripting solutions to support Copilot deployment, monitoring, and reporting.
  • Monitor service health, usage analytics, and adoption metrics to continuously improve Copilot experience and ROI.
  • Act as a subject matter expert during IT audits and assessments, identifying risks and mitigation strategies related to AI and M365 services.
  • Drive continuous improvement initiatives by gathering user feedback and reviewing Microsoft's product releases including the Microsoft product roadmap to create a pipeline of enhancements focused on productivity, efficiency, and user experience.
  • Provide mentorship and technical guidance to system administrators and engineers, fostering growth and accountability

GENERAL DUTIES
  • Technical Support - Leads technical support and service in the installation and testing of software, patches, and upgrades to system products. Resolves complex problems and failures that occur in assigned products and technical facilities. Responsible for administration, communication, and documentation throughout technical support activities. Designs, implements, and maintains processes related to daily backup, recovery, data security, and other disaster recovery functions.
  • System Testing - Coordinates testing with application support staff to determine function, results, stability, performance, and resource consumption. Verifies the successful implementation of software, patches, and upgrades. Performs a variety of planning and technical activities to ensure resource availability.
  • System Enhancement - Works to continuously monitor and improve systems, processes, and related technical infrastructure. Improves technical effectiveness by automating tasks and utilizing programming or scripting to perform support duties. May utilize SMP/E, Iebgenr, Iebcopy, Rexx, Korn shell programming, Perl, Batch, FTP, Telnet, Netview, PowerShell, Python, Windows, Linux and AIX administrator functions, Quest, depending on the platform.
  • Technical Expertise - Maintains a strong knowledge base through ongoing research and education. Communicates effective and clear technical information to associates, vendor support personnel, and internal clients. Manages special or advanced technical projects. Provides guidance, mentorship, and leadership to less experienced associates in the work group.

Qualifications:
Minimum Required Education and Experience: Bachelor's Degree and 6 years' experience OR High School Diploma or GED/Equivalent and 10 years' experience in Systems engineer and Systems programmer
Preferred Area of Experience: Microsoft 365 Including Copilot, Exchange, Teams, and SharePoint Online, Purview, Windows Server.
Preferred Qualifications:
Skills/Experience
  • Experience in design and architecture of Microsoft 365 and Copilot solutions, including governance, policy definition, and licensing strategies.
  • Strong understanding of data security, compliance, and information management in AI-enabled environments.
  • Experience implementing Copilot readiness strategies (data access controls, labeling, permissions, and content lifecycle).
  • Ability to analyze usage metrics and translate insights into actionable improvements and adoption strategies.
  • Strong troubleshooting, automation, and scripting skills (PowerShell, Graph API, or similar).
  • Experience leading cross-functional initiatives and communicating complex technical concepts to business stakeholders.
  • Experience working in an Agile delivery environment using Jira, Confluence or Azure DevOps
  • Experience working in a Financial Services organization including familiarity with the FFIEC Architecture, Infrastructure, and Operations Book and applying regulatory requirements to technology operations

Additional Information
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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