ZipRecruiter

Log In

2

Remote Automotive General Manager Jobs in Michigan

Domino's

Assistant Manager

Canton, MI · On-site +1

Company Description The chief responsibility of Assistant Managers for Domino's Pizza is to provide managerial assistance to the store's General Manager in running and implementing operating ...

Domino's

Assistant Manager

Farmington Hills, MI · On-site +1

Company Description The chief responsibility of Assistant Managers for Domino's Pizza is to provide managerial assistance to the store's General Manager in running and implementing operating ...

Chroma Systems Solutions Inc

ATE Sales Manager

Wixom, MI · On-site +1

$60K - $80K/yr

Remote PAY RANGE: $60,000 - $80,000 plus commissions GENERAL Chroma Systems Solutions, Inc. is a ... Automotive, Medical, Battery, Solar, Marine, and Regulatory Testing. The company is currently ...

Chroma Systems Solutions Inc

ATE Sales Manager

Wixom, MI · Remote

$60K - $80K/yr

Remote PAY RANGE: $60,000 - $80,000 plus commissions GENERAL Chroma Systems Solutions, Inc. is a ... Automotive, Medical, Battery, Solar, Marine, and Regulatory Testing. The company is currently ...

Stellantis

Dealer Audit Manager

Auburn Hills, MI · Remote

$98K - $129K/yr

Experience with automotive OEM dealership management systems * Experience with highly automated/digital processes; including but not limited to remote auditing techniques, claims processing, and ...

next page

Showing results 1-20

All JobsAutomotive General JobsRemote Automotive General Manager JobsRemote Automotive General Manager Jobs in Michigan

Remote Automotive General Manager information

How does a remote automotive general manager effectively lead teams and oversee dealership operations without being on-site?

As a Remote Automotive General Manager, you'll leverage digital tools and strong communication strategies to manage teams, monitor sales performance, and coordinate operations across multiple locations. Regular virtual meetings, data-driven dashboards, and collaborative platforms help you stay connected with staff and maintain oversight of inventory, customer satisfaction, and business objectives. Building trust and setting clear expectations are essential, as is fostering a culture of accountability and responsiveness among your remote and on-site teams. This approach allows you to identify and address challenges quickly, even from a distance.

What are the key skills and qualifications needed to thrive as a remote automotive general manager, and why are they important?

To thrive as a Remote Automotive General Manager, you need a strong background in automotive operations, sales management, and business administration, typically supported by relevant managerial experience and a bachelor's degree. Familiarity with dealership management systems (DMS), CRM platforms, and remote collaboration tools is essential. Exceptional leadership, communication, and problem-solving skills help foster team performance and customer satisfaction from a distance. These skills and tools enable effective oversight, drive business growth, and ensure operational excellence in a remote automotive environment.

What is a remote automotive general manager?

A Remote Automotive General Manager is a leadership professional who oversees the operations of an automotive dealership or group of dealerships while working remotely. Their responsibilities include managing sales, service, finance, and customer satisfaction, as well as supervising staff and meeting business goals. They utilize digital tools and communication platforms to coordinate with on-site teams, analyze performance data, and make strategic decisions. This role often requires extensive industry experience, strong management skills, and the ability to adapt to remote work environments. The position allows for greater flexibility while maintaining accountability for the overall success of the automotive business.

What is the difference between Remote Automotive General Manager vs Remote Automotive Service Advisor?

AspectRemote Automotive General ManagerRemote Automotive Service Advisor
CredentialsExperience in automotive management, industry certificationsCustomer service skills, automotive knowledge, certifications optional
Work EnvironmentOversees operations, manages staff, strategic planningInteracts with customers, explains services, schedules repairs
Employer & Industry UsageUsed by auto dealerships, service centers for leadership rolesUsed in service departments for customer communication
Search & Comparison IntentLooking for management roles, leadership in automotiveSeeking customer-facing roles, service support positions

The Remote Automotive General Manager focuses on overseeing dealership or service center operations, managing staff, and strategic planning. In contrast, a Remote Automotive Service Advisor primarily interacts with customers, explaining repairs and scheduling services. Both roles require automotive knowledge, but the management position emphasizes leadership and operational oversight, while the Service Advisor centers on customer service and communication.

What are popular job titles related to Remote Automotive General Manager jobs in Michigan? For Remote Automotive General Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Remote Automotive General Manager jobs in Michigan look for? The top searched job categories for Remote Automotive General Manager jobs in Michigan are:
What cities in Michigan are hiring for Remote Automotive General Manager jobs? Cities in Michigan with the most Remote Automotive General Manager job openings:
Remote Automotive General Manager jobs near you

Automotive Sales BDC Manager - Remote

Freedom Motors USA

Battle Creek, MI • On-site, Remote

$75K - $100K/yr

Full-time

PTO

Posted 3 days ago

New

Job description

Responsive recruiter
Who We Are:
♿ Redefining ♿ mobility since 1987
Leading manufacturer and retailer of wheelchair-accessible vehicles
Nationwide, family-owned & operated, headquartered in Battle Creek, MI
The BDC Manager is a remote leadership role responsible for building, coaching, and managing a team of BDC members who handle inbound and outbound communication for Freedom Motors USA. This role drives appointment-set rates for virtual video demos, ensuring every customer receives a compassionate, knowledgeable, and consultative experience. Responsible for team KPI attainment, script adherence, CRM discipline, video demo scheduling strategy, and the continuous development of the team.
What you'll do:
  • Team Leadership & Remote Management
    • Recruit, onboard, and develop BDC team members with a focus on empathy, productivity, and communication excellence.
    • Lead daily virtual stand-ups, weekly one-on-one coaching sessions, and monthly performance reviews via video conference.
    • Monitor real-time call queues, live chat, and CRM pipelines to ensure service level compliance throughout all hours of operation.
    • Manage remote scheduling, PTO, and shift coverage to maintain consistent availability across all contact channels.
  • Video Demo Appointment Scheduling
    • Develop and execute a video demo appointment strategy that allows customers to experience conversions remotely via video.
    • Train BDC Mobility Advisors to confidently pitch, schedule, and confirm live video walkthroughs of accessible vehicles.
    • Work with VP of Sales and Sales Assistant to ensure accurate reporting of sales and sales activities.
    • Manage video demo calendar capacity, ensuring adequate specialist and videographer coverage for all scheduled demonstrations.
    • Track video demo show set rates, video demo kept conversion rates, and customer satisfaction scores separately from in-store KPIs.
  • Performance & KPI Management
    • Define, track, and report on individual and team KPIs daily, weekly, and monthly through Freedom Motors' CRM and reporting dashboards.
    • Analyze performance data to identify trends, coaching opportunities, and process improvements.
    • Implement performance improvement plans for underperforming team members in partnership with HR.
    • Present KPI scorecards and strategic insights to senior leadership in recurring review meetings.
  • Script Management & Quality Assurance
    • Develop and maintain inbound, outbound, video demo scheduling, and objection-handling scripts.
    • Review a minimum of 5 recorded calls per BDC team member weekly to ensure script compliance and compassionate communication.
    • Score all interactions using a Freedom Motors QA rubric that weighs both performance metrics and empathy indicators.
    • Update scripts quarterly and follow any product line changes, new conversion launches, or current marketing promotions.
  • CRM & Technology Oversight
    • Ensure 100% CRM log compliance for every customer touchpoint, including call notes, video demo scheduling activity, and follow-up sequences.
    • Configure BDC workflows, lead routing, and task automation within the CRM platform.
  • Customer Experience
    • Ensure all BDC team members are trained in disability etiquette, person-first language, and sensitivity best practices.
    • Develop resource guides for advisors covering common mobility conditions, WAV product categories, and funding sources.
    • Establish escalation procedures for complex customer needs, ensuring timely handoffs to Sales or Mobility Specialists.
    • Champion the Freedom Motors mission in every team interaction and customer touchpoint.

What you'll need:
  • Presently in a role as SALES BDC Supervisor or Manager with 3+ years of experience in an automotive BDC, call center, or inside sales environment.
  • Demonstrated ability to lead and motivate a fully remote team to consistent KPI attainment.
  • Proficiency with automotive or mobility-focused CRM platforms.
  • Exceptional communication skills with a warm, patient, and consultative style suited for medically sensitive customer conversations.
  • Experience scheduling and managing virtual appointments or video-based demos/consultations.
  • Reliable high-speed internet and a professional, distraction-free remote workspace.
  • Experience in adaptive equipment, home health, medical device, or disability services sales is highly preferred.
  • Familiarity with wheelchair-accessible vehicle conversions is a significant advantage.
  • Experience with virtual demo delivery via Zoom, Teams, or FaceTime in a sales or customer experience context also highly preferred.

This job description is meant to provide an overview of the duties and responsibilities of this position. It is not intended to be an all inclusive listing.
Compensation: $75,000.00 - $100,000.00 per year

Apply