Salary: 45,000-50,000
Headquarters is located in Sandy, Utah however, this position is remote and can be worked from anywhere in the U.S.
- Must be willing to work 10am-7pm Mountain Time hours
Role and Responsibilities
Primary functions of this role include but are not limited to:
Specializing in pricing ACC, AT&T, Brightspeed, Lumen and Verizon on the pre-sales side of Operations
You may be assigned to specific suppliers exclusively.
Processing quote requests for our sales advisors by utilizing supplier portals, channel contacts, and rate cards
Processing deal registrations
Segmentation and serviceability checks
Contract creation
Ensure accuracy of signed contract/documents, order gathering forms and LOAs
Research where answers and solutions are unclear or unknown
Provide resolution on first-level pricing escalations
Salesforce opportunity, quote, and order management
Strive for a 2-hour quote pick-up within Salesforce
Strive for a 2-hour email response time
Juggle processing new quote requests while handling questions, contract, and order requests from previous quotes
Monitor and respond to questions through company chat groups and email
Build relationships with advisors, internal departments and suppliers
Team coverage
Attend regular supplier meetings and trainings
Responsible for taking calls from the shared call queue and making regular outgoing calls to suppliers and advisors
Qualifications and Education Requirements
Bachelors degree preferred
Telecom experience6 months+ preferred
- Adaptable to constant change
- Customer service background
- Advanced organizational skills
- Microsoft Office365 predominantly with Outlook and Excel
- Intermediate computer knowledge
- Intermediate comprehension of telecom/technology carriers product offerings
- Exceptional written and verbal skills with engaging phone presence
Preferred Skills
1+ year telecom/technology experience
- Detail driven, ability to prioritize
- Ability to work within the grey when things are not black and white
- Self-motivated
- Strong communicator - ability to have hard conversations
- Personable
- Team collaborator
- Quick learner
- Independent problem solver
- Forward thinker
Additional Notes
Additional job duties and projects may be assigned. Prior experience quoting with AT&T, Lumen, Brightspeed, and/or Verizon is preferred but not required.