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Remote Application Support Manager Jobs in Texas

Crow Holdings

Systems Application Manager

Dallas, TX · Remote

This role will be remote. Primary Responsibilities * Lead and manage critical efforts around user support, application maintenance, training, and systems implementation for across the development ...

ConnectMed360

Program Support Supervisor

Houston, TX · Remote

$70K - $90K/hr

This position can be fully remote. We offer quarterly incentive bonuses with plenty of growth ... We succeed when you do, and our company and management team work hard to foster an environment that ...

Mercer Advisors

$90K - $130K/yr

Eligible to support business development through leading presentations and thought leadership ... Managing a service specialist, as assigned, as related to overseeing day-to-day tasks, training ...

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Remote Application Support Manager information

What does a remote application support manager do?

A Remote Application Support Manager oversees teams that provide technical support and maintenance for software applications from remote locations. They coordinate issue resolution, manage service requests, and ensure high-quality support for end-users or clients. Their responsibilities include monitoring application performance, implementing support strategies, training staff, and collaborating with other IT professionals to improve system functionality and user satisfaction. Strong communication skills and technical expertise are essential for this role.

What are the key skills and qualifications needed to thrive as a remote application support manager?

To thrive as a Remote Application Support Manager, you need expertise in application support, incident management, and a solid understanding of ITIL processes, often backed by a degree in computer science or related field. Familiarity with ticketing systems like ServiceNow, monitoring tools, and certifications such as ITIL Foundation are typically required. Strong leadership, communication, and problem-solving skills are essential for managing remote teams and ensuring customer satisfaction. These competencies are crucial for delivering consistent support, resolving technical issues efficiently, and maintaining seamless operations across distributed environments.

How does a remote application support manager typically collaborate with cross-functional teams to resolve complex technical issues?

As a Remote Application Support Manager, you will often coordinate with development, QA, and infrastructure teams to troubleshoot and resolve complex application issues. This collaboration usually involves regular virtual meetings, shared documentation, and real-time communication tools to ensure everyone is aligned and updates are tracked efficiently. Strong communication skills are essential, as you'll need to translate technical issues for non-technical stakeholders and provide clear action plans. Building strong relationships across departments helps streamline problem resolution and fosters a supportive remote work environment.

What is the difference between Remote Application Support Manager vs Remote Application Support Specialist?

AspectRemote Application Support ManagerRemote Application Support Specialist
Required CredentialsBachelor's degree in IT or related field; certifications like HDI Support Center AnalystAssociate's or Bachelor's degree; certifications like CompTIA A+ or HDI Support Center Analyst
Work EnvironmentOversees support teams, manages escalations, and coordinates support activities remotelyProvides direct technical support to users remotely, troubleshooting application issues
Employer & Industry UsageCommon in IT service management, tech companies, and large organizationsFound in IT support departments across various industries, including healthcare, finance, and tech

The Remote Application Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote Application Support Specialist provides direct technical assistance to users. Both roles require technical knowledge and certifications, but the manager's role involves leadership and coordination, whereas the specialist's role is hands-on troubleshooting.

What are the most commonly searched types of Remote Application Support jobs in Texas?

The most popular types of Remote Application Support jobs in Texas are:

What are popular job titles related to Remote Application Support Manager jobs in Texas?

For Remote Application Support Manager jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Remote Application Support Manager jobs in Texas look for?

The top searched job categories for Remote Application Support Manager jobs in Texas are:

What cities in Texas are hiring for Remote Application Support Manager jobs?

Cities in Texas with the most Remote Application Support Manager job openings:

Remote Application Support Manager jobs near you
Infographic showing various Remote Application Support Manager job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Senior Tecsys Elite WMS / Distribution ERP Specialist - Remote

NTT DATA Services

Dallas, TX • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

NTT Data rating

7.5

Company rating: 7.5 out of 10

Based on 93 frontline employees who took The Breakroom Quiz

110th of 226 rated it services

Job description

Req ID: 386618
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Senior Tecsys Elite WMS / Distribution ERP Specialist - Remote to join our team in Dallas, Texas (US-TX), United States (US).
Senior Tecsys Elite WMS / Distribution ERP L3 Application Support Specialist
About the Role
We are seeking an experienced Senior Tecsys Elite WMS / Distribution ERP L3 Application Support Specialist to provide advanced production support for warehouse, distribution, and supply chain operations.
You will serve as the Level 2/Level 3 escalation point for Tecsys-related issues, working closely with operations, IT, integration, infrastructure, automation, external vendors, and Tecsys support teams.
This is a hands-on role focused on complex troubleshooting, integrations, application stability, root-cause analysis, and continuous improvement.
What You'll Do
  • Provide L2/L3 production support for Tecsys Elite WMS and Elite Distribution ERP.
  • Troubleshoot complex issues involving inventory, orders, transactions, interfaces, printing, jobs, performance, configuration, and user access.
  • Investigate application logs, SQL/data, interface messages, file transfers, job status, and transaction workflows.
  • Support integrations with ERP, EDI, carriers, automation/WCS, RF devices, reporting, label-printing, customer, and supplier systems.
  • Troubleshoot APIs/web services, EDI, SFTP/FTP, batch jobs, middleware, and file- or message-based interfaces.
  • Coordinate transaction retries, reprocessing, reconciliation, and recovery activities.
  • Lead high-priority incident triage, impact assessment, communication, escalation, and resolution.
  • Perform root-cause analysis and identify opportunities to prevent recurring incidents.
  • Manage escalations with Tecsys and third-party vendors, providing detailed troubleshooting information and supporting evidence.
  • Support approved configuration changes, workflow updates, master-data corrections, security changes, releases, cutovers, and hypercare.
  • Maintain troubleshooting guides, runbooks, escalation procedures, and knowledge-transfer materials.
  • Mentor L1/L2 support teams and business super users on common issues and support procedures.

Required Qualifications
  • 7+ years of experience supporting WMS, ERP, distribution, or supply chain applications.
  • 4+ years of hands-on Tecsys Elite experience, or strong enterprise WMS/Distribution ERP experience with the ability to quickly learn Tecsys.
  • Strong understanding of warehouse and distribution processes, including:
    • Inbound and receiving
    • Order fulfillment
    • Inventory management and cycle counting
    • Procurement
    • Returns
    • Shipping and distribution
    • Enterprise system handoffs
  • Strong troubleshooting skills across application configuration, transactions, master data, integrations, reporting, security, devices, and operational workflows.
  • Experience supporting integrations using APIs/web services, EDI, SFTP/FTP, batch jobs, and file-based interfaces.
  • Ability to use SQL for troubleshooting, data validation, reconciliation, and root-cause analysis.
  • Experience with incident, problem, change, release, and vendor management processes.
  • Familiarity with ServiceNow, Jira, or similar ITSM platforms.
  • Excellent communication skills and the ability to work effectively with business users, IT teams, technical teams, and vendors.

Preferred Qualifications
  • Direct production support experience with Tecsys Elite WMS and Elite Distribution ERP.
  • Experience with Tecsys Itopia and/or additional Tecsys modules such as:
    • Transportation Management (TMS)
    • Delivery Management
    • TecsysIQ / Analytics
    • Order Management
  • Experience with relational databases, Oracle, Linux/Unix, Windows, scripting, job scheduling, monitoring tools, or cloud/SaaS environments.
  • Experience supporting upgrades, releases, implementations, go-lives, cutovers, and hypercare.
  • Experience in large-scale warehouse, distribution, logistics, or supply chain environments.

What Success Looks Like
In this role, you'll help ensure stable, reliable warehouse and distribution operations by:
  • Resolving critical production issues quickly.
  • Reducing recurring incidents and manual workarounds.
  • Improving transaction reliability and system performance.
  • Maintaining accurate and reconciled WMS, ERP, and shipping transactions.
  • Supporting successful Tecsys releases, upgrades, and enhancements.
  • Improving support processes, documentation, and knowledge across the organization.

The Ideal Candidate
You are a hands-on application support professional who understands both technology and warehouse operations. You can quickly diagnose complex problems, work calmly during production incidents, communicate clearly with non-technical stakeholders, and collaborate effectively with developers, infrastructure teams, vendors, and business users.
If you have strong Tecsys Elite, WMS, distribution, integration, and production support experience, this is an opportunity to play a key role in keeping critical supply chain operations running reliably.
Pay Transparency
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $92,408-$179,699. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here
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About NTT DATA

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NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

1967

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