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Remote Apple Support Advisor Jobs (NOW HIRING)

Detroit IT

Apple Support Specialist

Troy, MI · Remote

We provide Exchange server support, Office 365 migrations, ongoing remote support, a fully staffed ... MacDetroit, a new division of DetroitIT, is seeking an Apple Support Specialist to support our ...

Live the Dash Travel

Travel Support Advisor

Travel Support Advisor Portland, Maine, United States About the Job Travel Support Advisor We are looking for a friendly and solution-oriented Travel Support Advisor to join our remote travel team.

Live the Dash Travel

Travel Support Advisor

Travel Support Advisor Madison, Wisconsin, United States About the Job Travel Support Advisor We are looking for a friendly and solution-oriented Travel Support Advisor to join our remote travel team.

Live the Dash Travel

Travel Support Advisor

Travel Support Advisor We are looking for a friendly and solution-oriented Travel Support Advisor to join our remote travel team. In this fully virtual role, you'll assist clients throughout their ...

Triptastic Adventures

Remote Client Support Advisor

About the job Remote Client Support Advisor Role Overview We are currently expanding our remote team and seeking those who thrive with supporting clients and managing multiple responsibilities. In ...

Corebridge Financial

Client Support Advisor

The REC offers a unique opportunity to launch your career within the Financial Services industry by facilitating remote partnerships with Financial Advisors across the country to support the existing ...

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All JobsRemote Apple Support Advisor Jobs

Remote Apple Support Advisor information

See salary details

$11K

$68.1K

$145K

How much do remote apple support advisor jobs pay per year?

As of Jun 27, 2026, the average yearly pay for remote apple support advisor in the United States is $68,103.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,000.00 and $64,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Apple Support Advisor, and why are they important?

To thrive as a Remote Apple Support Advisor, you need strong technical troubleshooting skills, familiarity with Apple products, and typically a high school diploma or equivalent. Experience with customer relationship management (CRM) software and proficiency in Apple’s internal systems like iOS, macOS, and related support tools are important. Excellent communication, patience, and problem-solving abilities help you deliver clear assistance and build rapport with customers remotely. These skills ensure efficient resolution of technical issues, leading to high customer satisfaction and effective remote support.

What is a Remote Apple Support Advisor?

A Remote Apple Support Advisor is a professional who provides technical assistance and customer support for Apple products and services from a remote location, usually their home. They help customers troubleshoot issues with devices such as iPhones, Macs, iPads, and Apple software via phone, chat, or email. These advisors are trained by Apple to deliver knowledgeable, friendly, and efficient support while maintaining customer privacy and satisfaction. This role typically requires strong communication skills, a good understanding of Apple technology, and the ability to work independently. Remote Apple Support Advisors are often provided with Apple equipment and extensive training by the company.

What is the difference between Remote Apple Support Advisor vs Remote Apple Technical Specialist?

AspectRemote Apple Support AdvisorRemote Apple Technical Specialist
Required CredentialsApple certification, customer service skillsApple certification, technical troubleshooting skills
Work EnvironmentRemote, customer support callsRemote, technical support and diagnostics
Employer & Industry UsageApple retail and support servicesApple support centers, third-party service providers
Common Search & ComparisonCustomer service, troubleshootingTechnical troubleshooting, diagnostics

Remote Apple Support Advisors primarily handle customer service and basic troubleshooting, focusing on user experience. In contrast, Remote Apple Technical Specialists deal with more complex technical issues and diagnostics. Both roles require Apple certifications and are remote, but their focus and technical depth differ.

What are some common challenges faced by Remote Apple Support Advisors, and how can they effectively manage them?

Remote Apple Support Advisors often encounter challenges such as handling high call volumes, troubleshooting a wide variety of technical issues remotely, and maintaining clear communication with customers of varying technical backgrounds. To manage these, advisors benefit from strong organizational skills, patience, and the ability to quickly adapt to new information or changes in procedures. Utilizing Apple’s comprehensive training resources, collaborating with team members via internal chat tools, and taking regular breaks to prevent burnout can help advisors maintain high-quality support and job satisfaction.
More about Remote Apple Support Advisor jobs
What cities are hiring for Remote Apple Support Advisor jobs? Cities with the most Remote Apple Support Advisor job openings:
What are the most commonly searched types of Apple Support Advisor jobs? The most popular types of Apple Support Advisor jobs are:
What states have the most Remote Apple Support Advisor jobs? States with the most job openings for Remote Apple Support Advisor jobs include:
What job categories do people searching Remote Apple Support Advisor jobs look for? The top searched job categories for Remote Apple Support Advisor jobs are:
Remote Apple Support Advisor jobs near you
Infographic showing various Remote Apple Support Advisor job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 47% Physical, and 53% Remote job distribution, with an average salary of $68,103 per year, or $32.7 per hour.
Apple Support Specialist

Apple Support Specialist

Detroit IT

Troy, MI • Remote

Full-time

Posted 20 hours ago

Job description

Company Description

Detroit IT provides IT services to businesses throughout Metro Detroit and Southeastern Michigan. We provide Exchange server support, Office 365 migrations, ongoing remote support, a fully staffed Helpdesk, managed IT services, and consulting that help keep your business running efficiently.

Job Description

Job Summary:

MacDetroit, a new division of DetroitIT, is seeking an Apple Support Specialist to support our Apple managed services clients.

Job Responsibilities:

Accept and respond to end-user support tickets and projects according to client contract, processes and policies, within the appropriate contracted timeframes.

Provide onsite and remote desktop support for OSX clients 10.4 to to 10.9.

User account setup using local, open directory and active directory. 

Migration of user data from system to system.

Imaging of Mac's using Netboot/Netimage or similar product such as Casper.

Keep clients up to date utilizing apple remote desktop, Filewave and Apple Remote Desktop.

Basic hardware repair including hard drive and memory upgrades.


Qualifications

Must have excellent verbal and written communications skills, as you will be working in a customer service environment.

Advanced knowledge of Macintosh (Mac OSX server), OS installation, OSX configuration and trouble shooting, Apple Remote Desktop, cloning OSX desktop, and other Apple end-user products and support elements.

Ability to travel to and from clients sites.

Bachelor's Degree in an IT related field (preferred).

Apple Certifications at OS level (minimally) and hardware level.

Basic computer hardware repair experience.

Daily reporting to clients.

Tracking time and job notes in job ticketing system and time tracking software.

Notes: 

This candidate will be tested on his/her technical experience and ability with Apple devices and environment support.

If you do not have Apple Macintosh experience AND certifications, please DO NOT apply for this job.


Additional Information

All your information will be kept confidential according to EEO guidelines.

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