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Remote Apple Support Advisor Jobs in Florida (NOW HIRING)

Addigy, Inc.

REMOTE | Support Engineer - Tier 1

Miami, FL · On-site +1

$50K - $55K/yr

Experience in Apple retail or customer-facing technology support is a plus. A degree is welcome but not required; equivalent experience will also be considered. This position is remote, and the ideal ...

Accounting Fly

Remote Tax Advisor, CPA Firm

Tampa, FL · On-site +1

$130K - $150K/yr

Remote Tax Advisor, CPA Firm Job ID: 1055467 Date Posted: July 28, 2026 Employment Type: Full-time ... Support the development of junior staff by exposing them to advisory work and client interactions ...

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Remote Apple Support Advisor information

What is a Remote Apple Support Advisor?

A Remote Apple Support Advisor is a professional who provides technical assistance and customer support for Apple products and services from a remote location, usually their home. They help customers troubleshoot issues with devices such as iPhones, Macs, iPads, and Apple software via phone, chat, or email. These advisors are trained by Apple to deliver knowledgeable, friendly, and efficient support while maintaining customer privacy and satisfaction. This role typically requires strong communication skills, a good understanding of Apple technology, and the ability to work independently. Remote Apple Support Advisors are often provided with Apple equipment and extensive training by the company.

What are the key skills and qualifications needed to thrive as a Remote Apple Support Advisor?

To thrive as a Remote Apple Support Advisor, you need strong technical troubleshooting skills, familiarity with Apple products, and typically a high school diploma or equivalent. Experience with customer relationship management (CRM) software and proficiency in Apple’s internal systems like iOS, macOS, and related support tools are important. Excellent communication, patience, and problem-solving abilities help you deliver clear assistance and build rapport with customers remotely. These skills ensure efficient resolution of technical issues, leading to high customer satisfaction and effective remote support.

What are some common challenges faced by Remote Apple Support Advisors, and how can they effectively manage them?

Remote Apple Support Advisors often encounter challenges such as handling high call volumes, troubleshooting a wide variety of technical issues remotely, and maintaining clear communication with customers of varying technical backgrounds. To manage these, advisors benefit from strong organizational skills, patience, and the ability to quickly adapt to new information or changes in procedures. Utilizing Apple’s comprehensive training resources, collaborating with team members via internal chat tools, and taking regular breaks to prevent burnout can help advisors maintain high-quality support and job satisfaction.

What is the difference between Remote Apple Support Advisor vs Remote Apple Technical Specialist?

AspectRemote Apple Support AdvisorRemote Apple Technical Specialist
Required CredentialsApple certification, customer service skillsApple certification, technical troubleshooting skills
Work EnvironmentRemote, customer support callsRemote, technical support and diagnostics
Employer & Industry UsageApple retail and support servicesApple support centers, third-party service providers
Common Search & ComparisonCustomer service, troubleshootingTechnical troubleshooting, diagnostics

Remote Apple Support Advisors primarily handle customer service and basic troubleshooting, focusing on user experience. In contrast, Remote Apple Technical Specialists deal with more complex technical issues and diagnostics. Both roles require Apple certifications and are remote, but their focus and technical depth differ.

Can I work for a remote Apple Support Advisor from home?

Yes, Apple Support Advisors often work remotely from home, providing technical support via phone, chat, or email. These roles typically require a reliable internet connection, specific technical skills, and sometimes certification or training, and may involve flexible schedules depending on the company's needs.

Does Apple still offer remote work?

Apple Support Advisors, including remote roles, are part of Apple's customer service team and have historically offered remote work options. The availability of remote positions can vary based on company policies and current staffing needs, so it is recommended to check Apple's official careers page for the most up-to-date information.

How much do remote Apple Support Advisors make?

Remote Apple Support Advisors typically earn between $15 and $25 per hour, depending on experience and location. Some positions may offer additional benefits such as bonuses or flexible schedules, and strong communication skills and technical knowledge are often required.

What are the most commonly searched types of Apple Support Advisor jobs in Florida?

The most popular types of Apple Support Advisor jobs in Florida are:

What are popular job titles related to Remote Apple Support Advisor jobs in Florida?

For Remote Apple Support Advisor jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Remote Apple Support Advisor jobs in Florida look for?

The top searched job categories for Remote Apple Support Advisor jobs in Florida are:

What cities in Florida are hiring for Remote Apple Support Advisor jobs?

Cities in Florida with the most Remote Apple Support Advisor job openings:

Remote Apple Support Advisor jobs near you
Infographic showing various Remote Apple Support Advisor job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

REMOTE | Support Engineer - Tier 1

Addigy, Inc.

Miami, FL • On-site, Remote

$50K - $55K/yr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Support Engineer - Tier 1 Miami
Ideal for individuals with a love for Apple devices and a background in Computer Science, I.T., or related fields. Experience in Apple retail or customer-facing technology support is a plus.
A degree is welcome but not required; equivalent experience will also be considered.
This position is remote, and the ideal candidate would reside near Miami or Orlando for occasional in-person meetings.
Role: Support Engineer - Tier 1 Miami
Commitment: Full Time + for a High-Tech SaaS Company
Reports to: Director of Customer Support
Direct Reports: None
Location: Remote - Working Hours/East Coast Time Zone
Hours: 12:00 p.m. - 8:00 p.m. (training will be approximately 6 weeks 9:30am - 5:30pm)
Tech Stack: G-Suite, Slack, Zoom, Jira Discovery (roadmap), Confluence, Forethought, Zendesk.
Near Term Performance Objective for the Role
Provide industry leading white glove customer service and support to our customers who are also IT Professionals.
Making an Impact / Responsibilities
  • Timely handling of incoming support tickets through all pertinent channels
  • Escalation of complex support issues to Tier 2 Support Engineers to get the ticket resolved
  • Contribute to Support Knowledge Base Articles
  • Assist with onboarding of new Addigy Interns and Tier 1 Support Engineers

You'll be successful by doing the following things:
  • Work on Zendesk tickets and resolve issues with superior customer satisfaction
  • Address customer inquiries via email, chat, phone, etc.
  • Troubleshoot macOS, iPadOS, and iOS environments; escalate when needed
  • Proactively call customers to better understand complex issues
  • Research and identify solutions before escalating
  • Use internal documentation/resources to resolve issues
  • Create/update Knowledge Base articles
  • Assist with onboarding/training of Interns
  • Follow SOPs to log/document issues; escalate unresolved cases
  • Continuously identify ways to improve processes and customer experience

Scorecard / Performance Metrics
  • Take ownership of 6-8 new support tickets daily from the support queue
  • Manage 15-20+ support tickets daily with timely responses
  • Complete all required training and certifications (ACA, ACE, Apple)

Additionally:
  • Be positive, adaptable and collaborative
  • Work effectively in a fast-moving, evolving environment
  • Be self-motivated, goal-oriented, and curious
  • Demonstrate critical thinking and problem-solving skills

Compensation & Benefits
Your success will be measured and recognized through base compensation based on experience and qualifications starting at $50,000 - $55,000 with eligibility for an annual bonus based on both personal and company performance. We also offer a market competitive benefit package.
Other Expectations as part of the Addigy Team:
  • Set quarterly Rocks/performance milestones with your manager and review progress each quarter
  • Participate in Weekly 1:1 meetings with your manager
  • Capture your measurable results on the weekly scorecard in Ninety.io
  • Participate in weekly L10 Team Meetings
  • Attend All Hands Meetings and other company events as requested
  • Attend other cross-functional team meetings as requested

Potential Career Paths
  • Support Engineer Tier 2

About Addigy
Addigy is a successful, growing, Miami-based SaaS company building software to support the Apple Community. Our mission is to empower Managed Service Providers (MSPs) and Internal IT teams with industry-leading solutions for Apple device management. We are committed to security, scalability, and delivering the best Apple experience.
Addigy leverages EOS (Entrepreneurial Operating System.) To learn more, review Addigy's VTO (attached), view this video on Level 10 Meetings, or other videos on the website, or listen/read Traction by Gino Wickman.
Core Solutions:
  • Security & Compliance: Secure access controls, encrypted communications, regular compliance updates
  • Device Management & Information: Real-time monitoring, maintenance, reporting of Apple devices
  • Monitoring & Remediation: Tools for proactive issue resolution, troubleshooting, and compliance
  • Customizable Configuration: Tailor device management with policies and automation
  • Lifecycle Management: User-friendly console for onboarding and offboarding devices

Our Core Values
We live by our core values:
  • Humble: Share credit, admit mistakes, and support the team
  • Hungry: Go above and beyond, take initiative, and stay passionate
  • Smart: Show empathy, listen actively, and adapt communication styles

Compliance Statements
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this role.
Nothing in this job description creates an employment contract. Employment at Addigy is at-will and may be terminated by either party at any time, with or without cause or notice, consistent with applicable law.
Addigy is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit and business need.

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