Remote Amazon Live Chat Support Jobs in Raleigh, NC

ABOUT CEP

CEP is a global performance running brand specializing in technically advanced compression apparel, accessories, and a recent expansion into running shoes—all designed to support athletes and everyday movement. With a strong presence across DTC and marketplace channels, CEP is focused on delivering a seamless, high-quality digital shopping experience that reflects the performance and innovation behind every product. CEP is conveniently headquartered in downtown Durham, North Carolina at the American Tobacco Campus.

JOB OVERVIEW

The eCommerce Coordinator supports day-to-day operations across CEP’s digital sales channels, with a primary focus on Shopify and Amazon. This role plays a key part in product launches, site merchandising, promotions, and catalog accuracy—helping ensure a seamless customer experience and strong commercial performance across all digital touchpoints.

This is a highly detail-oriented, hands-on role ideal for someone who thrives in fast-paced environments and enjoys working at the intersection of product, marketing, and operations.

KEY RESPONSIBILITIES

Site & Marketplace Management

• Support daily operations of the CEP Shopify website and Amazon storefront
• Assist with product uploads, updates, and merchandising (titles, descriptions, images, pricing, tags, collections)
• Maintain catalog accuracy across platforms, including SKUs, UPCs, variants, and inventory status
• Conduct routine site and listing audits to ensure accuracy across PDPs, promotions, and user experience

Product Launch & Catalog Support

• Support new product launches, seasonal drops, and collection updates
• Coordinate product data, assets, and timelines with marketing, product, and inventory teams
• Ensure launches are accurate, timely, and aligned with brand standards

Promotions & Campaign Execution

• Assist with execution of site promotions, sales events, and seasonal campaigns across Shopify and Amazon
• Support homepage, collection, and PDP updates aligned with promotional calendars
• Support management of the loyalty program in alignment with monthly promotions and overall sales strategy

Amazon & Marketplace Support

• Assist with Amazon listing optimization, updates, and compliance
• Support management of FBA and FBM listings, product availability, and review readiness (e.g., Vine enrollment support)
• Track reviews, ratings, and listing health metrics
• Write and maintain A+ Content for Amazon product pages

Reporting & Performance Tracking

• Pull and organize basic performance reports (sales, traffic, promotions)
• Track promotional results and product performance over time
• Maintain internal tracking documents and spreadsheets to support decision-making

Cross-Functional Collaboration

• Work closely with marketing, inventory, operations, customer service, and external partners to ensure smooth execution
• Support quality assurance across platforms before launches and promotions go live
• Assist with third-party account coordination when needed

Paid Advertising & Agency Support

• Support creation of creative assets for paid social and digital campaigns
• Assist with writing ad copy for platforms including Meta and Google
• Provide agencies with creative assets, briefs, and executional support as needed

Email & SMS Marketing

• Assist with building and deploying email and SMS campaigns
• Support automated email flows, including welcome, abandoned cart, post-purchase, and retention journeys
• Assist with monthly campaign execution and account-based email initiatives

QUALIFICATIONS

• Bachelor’s degree in Marketing, Business, Economics, Communications, or a related field (or equivalent experience)
• Strong attention to detail and organizational skills
• Comfortable working with spreadsheets, product data, and digital tools
• Ability to manage multiple tasks and deadlines in a fast-moving environment
• Strong written communication skills

PREFERRED

• 1–3 years of experience in eCommerce, digital marketing, or a related field
• Familiarity with Shopify and/or Amazon Seller Central
• Experience with promotions, discount structures, or online merchandising
• Basic understanding of paid media, SEO, product listings, or marketplace optimization
• Experience working with digital assets
• Interest in performance apparel, running, fitness, or outdoor categories

SKILLS & ATTRIBUTES

• Highly organized and detail-driven
• Proactive, solution-oriented, and self-motivated
• Strong communicator and collaborator
• Comfortable balancing creative execution with operational accuracy
• Curious and eager to learn eCommerce best practices

WHY JOIN CEP

CEP is a global performance brand known for innovation, quality, and technical excellence. This role offers hands-on exposure to all aspects of eCommerce—from product launches to promotions—while working closely with a collaborative, growth-driven team and offering clear opportunities for professional growth.

If you are passionate about the sports industry and have the skills and experience we are looking for, we encourage you to apply for this exciting opportunity.

Be a part of a company that is strong, stable, and still growing that offers all employees a GENEROUS package that includes competitive salary with bonus · PTO· paid holidays · benefits (medical, dental, vision, FSA, life) · 401k with company match, all available on your first day of employment.

Submit your application and resume.

medi USA/CEP is proud to be an equal opportunity employer and is able to make accommodations for qualified applicants with disabilities.