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Remote Access Point Representative Jobs in Rochester, NY

Nexera

Entry Level Remote Insurance Sales

Rochester, NY · Remote

$1.5K - $3.2K/wk

Access to 60+ insurance carriers -- independent model, never tied to one company * A step-by-step ... Raleigh/Triangle area preferred -- fully remote, open to all U.S. locations * Able to pass a ...

Nexera

Entry Level Remote Sales Role

Rochester, NY · Remote

$1.5K - $5.3K/wk

Access to products from 60-plus insurance carriers -- independent model, never limited to one ... Fully remote -- work from home or anywhere in the U.S. * Flexible schedule -- full time or ...

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All JobsAccess Point Representative JobsRemote Access Point Representative JobsRemote Access Point Representative Jobs in Rochester, NY

Remote Access Point Representative information

See Rochester, NY salary details

$14

$21

$28

How much do remote access point representative jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for remote access point representative in Rochester, NY is $21.09, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $24.18 per hour, depending on experience, location, and employer.

What is the difference between Remote Access Point Representative vs Customer Support Specialist?

AspectRemote Access Point RepresentativeCustomer Support Specialist
CredentialsBasic technical certifications, customer service skillsCustomer service experience, communication skills
Work EnvironmentRemote, technical support settingRemote or on-site, customer service environment
Industry UsageTelecommunications, network servicesVarious industries including tech, retail, services
Search/Comparison IntentTechnical support, network access rolesCustomer service, client support roles

The Remote Access Point Representative primarily focuses on technical support related to network access and connectivity, requiring technical certifications and working in telecommunications environments. In contrast, Customer Support Specialists handle broader customer inquiries across various industries, emphasizing communication skills. While both roles are remote and customer-focused, their technical depth and industry specifics differ.

What are popular job titles related to Remote Access Point Representative jobs in Rochester, NY?

For Remote Access Point Representative jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Remote Access Point Representative jobs in Rochester, NY look for?

The top searched job categories for Remote Access Point Representative jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Remote Access Point Representative jobs?

Cities near Rochester, NY with the most Remote Access Point Representative job openings:

Remote Access Point Representative jobs near you
Infographic showing various Remote Access Point Representative job openings in Rochester, NY as of September 2026, with employment types broken down into 1% As Needed, 66% Full Time, 26% Part Time, and 7% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $43,862 per year, or $21.1 per hour.

Clm Resltion Rep III, Hosp/Prv

Rochester, NY • Remote

University of Rochester
Colleges, Universities, and Professional Schools • 10K+ employees
Learn more about University of Rochesterexternal

$20.30 - $27.41/hr

Full-time

Re-posted 7 days ago

University Of Rochester rating

8.2

Company rating: 8.2 out of 10

Based on 190 frontline employees who took The Breakroom Quiz

Job description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

Remote Work - New York, Albany, New York, United States of America, 12224

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

910402 United Business Office

Work Shift:

UR - Day (United States of America)

Range:

UR URCA 205 H

Compensation Range:

$20.30 - $27.41

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

The Claims Resolution Representative III is responsible for working across the professional fee organization, handling follow-up activities designed to bring all open accounts receivable to successful closure. Responsible for effective claims follow-up on complex, multi-faceted accounts to obtain maximum revenue collection and closure. Responsibilities include, but are not limited to, independent research, claim correction and resubmission, handling payer specific appeal process taking timely and routine action to resolve unpaid claims. The Claims Resolution Representative III reports to Accounts Receivable Management.

ESSENTIAL FUNCTIONS

With general direction of the Manager/Supervisor/Lead:

  • Follows department policies and procedures and maintains and exercises comprehensive knowledge of insurance company billing requirements and regulations to research and resolve unpaid accounts receivable, making any corrections in the professional billing system necessary to ensure balance resolution for all assigned URMFG physician services.
  • Follows up on multi-faceted denials through review of remittances (EOBs), insurance correspondence, rejections received thru daily electronic and claims submission, etc. Research claims, identify problems, and takes appropriate action to assure claim resolution.
  • Responds to all billing-related inquiries from colleagues, departments, patients, and payors in a timely and professional manner. Communicates any missing/incomplete information to providers and department administrative support staff to ensure accurate billing. Communicates with insurance representatives through telephone calls, payer website, and written communication to ensure accurate processing of claims. Collaborate with appropriate departments to generate a detailed rational for appeals and grievances to the insurance companies.
  • Keeps management informed of changes in billing requirements and rejection or denial codes as they pertain to claim processing and coding. Escalates system issues preventing claims submission and follow-up for review and resolution.
  • Collaborates with Claim Edit Specialists and Patient Medical Billing Specialists assigned to pre claim WQ's to identify opportunities for improvement in clean claims rate.
  • May perform other duties as assigned.


MINIMUM EDUCATION & EXPERIENCE

  • Associate's degree and 2 years of relevant experience required
  • Or equivalent combination of education and experience


KNOWLEDGE, SKILLS AND ABILITIES

  • Excellent problem-solving skills preferred
  • Excellent communication skills preferred
  • Excellent customer service skills preferred
  • Strong working knowledge of the professional billing software applications preferred
  • Ability to type 25 wpm preferred.

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status,or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

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