... Access objectives. This role, in collaboration with Feasibility, SSU, Finance, and Operations ... Serve as the clinical point-of-contact for vendors, ensuring timely responses when study manuals ...
... Access objectives. This role, in collaboration with Feasibility, SSU, Finance, and Operations ... Serve as the clinical point-of-contact for vendors, ensuring timely responses when study manuals ...
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Benefit Specialist - Entry Level (Remote)
Bend, OR · On-site +1
Role Overview As a key point of contact for clients, you'll provide guidance, answer questions, and ... Performance incentives and advancement opportunities Industry-Leading Tools & Technology Access ...
Remote / US The Opportunity Ohalo is hiring Technical Sales Representatives to help build and scale ... Serve as the primary commercial point of contact for Ohalo's Founders Farm program in the defined ...
Quick apply
Remote / US The Opportunity Ohalo is hiring Technical Sales Representatives to help build and scale ... Serve as the primary commercial point of contact for Ohalo's Founders Farm program in the defined ...
Remote / US The Opportunity Ohalo is hiring Technical Sales Representatives to help build and scale ... Serve as the primary commercial point of contact for Ohalo's Founders Farm program in the defined ...
Quick apply
Remote / US The Opportunity Ohalo is hiring Technical Sales Representatives to help build and scale ... Serve as the primary commercial point of contact for Ohalo's Founders Farm program in the defined ...
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Portland, OR · On-site +1
$265K - $270K/yr
Become a Remote Sales Representative with Hickman Agency Are you ready to take charge of your ... Access cutting-edge online training and receive one-on-one mentorship directly from top producers ...
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Portland, OR · On-site +1
$265K - $270K/yr
Become a Remote Sales Representative with Hickman Agency Are you ready to take charge of your ... Access cutting-edge online training and receive one-on-one mentorship directly from top producers ...
Entry Level Remote Service Agent
Gresham, OR · On-site +1
$16.50 - $22/hr
Client Benefits Service & Sales Representative - Remote Opportunity Location: 100% Remote ... Health insurance reimbursement Modern Tools & Technology Access industry-leading systems designed ...
Entry Level Remote Service Agent
Gresham, OR · On-site +1
$16.50 - $22/hr
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Portland, OR · Remote
$17 - $23.25/hr
... Representative to join our team ... In this role, you will be the first point of contact for clients, helping them plan, manage, and ...
Remote Customer Service Representative
Portland, OR · Remote
$17 - $23.25/hr
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Remote / US Type: Full-time The Opportunity Ohalo is hiring Technical Sales Representatives to help ... Serve as the primary commercial point of contact for Ohalo's Founders Farm program in the defined ...
Quick apply
Remote / US Type: Full-time The Opportunity Ohalo is hiring Technical Sales Representatives to help ... Serve as the primary commercial point of contact for Ohalo's Founders Farm program in the defined ...
Remote / US Type: Full-time The Opportunity Ohalo is hiring Technical Sales Representatives to help ... Serve as the primary commercial point of contact for Ohalo's Founders Farm program in the defined ...
Quick apply
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$60K - $90K/yr
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OR · Remote
$60K - $90K/yr
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Beaverton, OR · On-site +1
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Beaverton, OR · On-site +1
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$70K - $90K/yr
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Sixes, OR · Remote
$22.89 - $24.35/hr
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$80K - $90K/yr
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Help Desk Call Center Representative
$17.50 - $22.50/hr
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$17.50 - $22.50/hr
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Outbound Technical Support Representative - Part-time
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$23 - $27/hr
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$16 - $21.75/hr
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Remote Customer Service Representative
$16 - $21.75/hr
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Remote Access Point Representative information
What is the difference between Remote Access Point Representative vs Customer Support Specialist?
| Aspect | Remote Access Point Representative | Customer Support Specialist |
|---|---|---|
| Credentials | Basic technical certifications, customer service skills | Customer service experience, communication skills |
| Work Environment | Remote, technical support setting | Remote or on-site, customer service environment |
| Industry Usage | Telecommunications, network services | Various industries including tech, retail, services |
| Search/Comparison Intent | Technical support, network access roles | Customer service, client support roles |
The Remote Access Point Representative primarily focuses on technical support related to network access and connectivity, requiring technical certifications and working in telecommunications environments. In contrast, Customer Support Specialists handle broader customer inquiries across various industries, emphasizing communication skills. While both roles are remote and customer-focused, their technical depth and industry specifics differ.
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Other
Medical, Dental, Vision, Retirement, PTO
Posted 23 days ago
Job description
Reporting to the Director of Study Feasibility & Clinical Partnerships, the Clinical Vendor Acquisition Manager plays a critical role in identification, sourcing, qualification, onboarding, negotiation, and management of vendor relationships to support Care Access objectives. This role, in collaboration with Feasibility, SSU, Finance, and Operations ensures cost-effective procurement, strong contractual protection, compliance, and high-performing clinical vendor partnerships.
- Clinical protocol review and vendor requirements identification
- Review clinical protocols and other study documents to determine vendor scope and compatibility; translate protocol elements into vendor qualifications and study requirements
- Clinical vendor acquisition
- Identify potential vendors based on the requirements of the protocol and other sponsor-provided study documents
- Conduct market research to assess vendor capabilities, pricing models, and risk factors
- Develop and maintain a preferred vendor network
- Lead RFPs, RFQs, and vendor selection processes
- Contracting & negotiation
- Draft, review, negotiate, and finalize vendor contracts in collaboration with direct report, legal and finance teams.
- Track contract renewals, expirations, amendments, and compliance requirements.
- Vendor Management
- Identify and troubleshoot vendor-related issues impacting clinical execution or study timelines; act as clinical escalation point for vendor readiness concerns
- Establish performance metrics and monitor vendor performance against SLAs and KPIs.
- Resolve service, performance, and billing issues in a timely manner.
- Drive continuous improvement and cost optimization initiatives
- Maintain vendor documentation and compliance records
- Serve as the clinical point-of-contact for vendors, ensuring timely responses when study manuals are unavailable.
- Standardize and improve communication pathways between vendors, SSU teams, and internal stakeholders.
- Develop and refine vendor management processes to optimize efficiency and quality.
- Guide internal and external stakeholders on vendor requirements, protocol expectations, training, and procedures.
- Participate in governance calls and internal meetings to provide updates on vendor performance and risk status.
- Develop tools, templates, and training materials to strengthen vendor onboarding and oversight processes.
- Maintain internal database in Sharepoint as well as SalesForce
- Review study information and use internal databases, trackers, and dashboards as resources Other duties as assigned
- Strong understanding of clinical protocols, trial execution, and start-up workflows.
- Prior vendor experience with the ability to discuss protocol clinical aspects with vendors.
- Skilled at guiding vendor partners and internal teams on protocol expectations, training, and procedures.
- Effective communicator of vendor requirements both internally and externally.
- Experience working with site networks; direct site-based experience strongly valued.
- Ability to negotiate and 'sell' Care Access's value to vendor partners
- Experience interacting with investigators, clinical staff, and site teams to support operational decision-making.
- Strong cross-functional communication skills in a fast-paced, matrixed environment.
- Creative, outside-the-box problem solving with openness to brainstorming solutions.
- Proactive mindset with ownership, accountability, and focus on clinical quality.
- Ability to foresee risks based on historical knowledge, manage escalations efficiently, and follow up across governance structures.
- Data management skills for tracking KPIs, vendor performance, and escalation logs.
- Ability to hold vendors accountable to agreed timelines and deliverables.
- Capacity to effectively document historical vendor performance and leverage it for future pipeline planning.
- Experience creating and implementing new processes based on role and company needs.
- Experience reviewing, interpreting, and providing feedback on vendor contracts, including identifying risks, obligations, and compliance requirements.
- Proven ability to manage the full lifecycle of vendor contracts, from negotiation through execution, renewal, and termination.
- Bachelor's degree in life sciences, healthcare, nursing, or related field (advanced degree preferred).
- 3-5 years of experience in clinical operations, vendor management, or clinical trial start-up.
- Prior vendor-facing experience within clinical trials required.
- Familiarity with vendor acquisition and management, and contracting workflows.
- Experience in Clinical Project Management is strongly preferred.
- Proficiency with CTMS, clinical portals, and project tracking tools.
- Travel: This is a remote position with up to 50% travel requirements.
- Physical demands associated with this position Include: The ability to use keyboards and other computer equipment.
The expected salary range for this role is $80,000 - $110,000 USD per year for full time team members.
Benefits & Perks (US Full Time Employees)- Paid Time Off (PTO) and Company Paid Holidays
- 100% Employer paid medical, dental, and vision insurance plan options
- Health Savings Account and Flexible Spending Accounts
- Bi-weekly HSA employer contribution
- Company paid Short-Term Disability and Long-Term Disability
- 401(k) Retirement Plan, with Company Match
About Care Access
Sourced by ZipRecruiter
Industry
Scientific research and development services
Company size
501 - 1,000 Employees
Headquarters location
Boston, MA, US
Year founded
2001