A refresh technician, also known as a PC or IT refresh technician, helps users to upgrade their operating system or replace an old laptop or personal computer. As a refresh technician, your job duties also include troubleshooting issues for users of obsolete operating systems or users who are having difficulties with upgrades. Qualifications for this job include a high school diploma or G.E.D. certificate as well as some postsecondary training or experience with IT repair and troubleshooting techniques, preferably in a help desk role. Certification demonstrating your skills and competency in Windows software and hardware products, such as enterprise technology, is helpful to earn for this career.