Title: Roll-Out Technician
Duration: 6 Months Contract - Extensions upto 3 years.
Location: Council Bluffs, IA
Job Description
The Roll-Out Technician is a lifecycle and deployment execution role responsible for delivering standardized endpoint replacements, new hardware deployments, and project-based builds across the organization. This role is foundational to Desktop Support and directly enables refresh velocity, operational readiness, and support stability.
The focus of this role is accuracy, consistency, and throughput at scale, not deep troubleshooting or improvisational support. Roll-Out Technicians operate within clearly defined standards and are expected to escalate early when work falls outside documented scope.
Strong Roll-Out Technicians form the pipeline for future Level 1 support staff by building discipline, execution maturity, and environmental awareness.
Primary Responsibilities
Endpoint Lifecycle Execution
- Perform large-scale PC lifecyclereplacements
- Execute device swaps withminimal business disruption
- Ensure assets are correctlytracked, tagged, and assigned
- Remove and retiredecommissioned equipment properly
New Hardware Setup & Deployment
- Build and configure desktops,laptops, docks, monitors, and peripherals
- Execute imaging andconfiguration using approved job aids and tooling
- Validate hardware andconfiguration before user handoff
Project-Based Deployment Work
- Support scheduled deploymentefforts such as:
- PC refresh programs
- Intern onboarding
- New corporate or operationalinitiatives
- Office expansions or moves
- Work as part of a coordinateddeployment team with defined timelines
Standard Break-Fix (Limited Scope)
- Perform basic, documentedhardware replacement during deployment
- Identify failures thatrequire escalation rather than deeper troubleshooting
- Avoid undocumented or non-standard fixes
Documentation & Escalation
- Maintain accurate ticket andasset records
- Escalate imaging, hardware,or standards issues early and with context
- Flag recurring issues orprocess gaps encountered during rollout work
Requirements
Requirements
- Proven ability to followstructured technical procedures precisely
- Comfort performingrepetitive, hands-ontechnical work at volume
- Strong mechanical aptitudeand ability to work with physical hardware
- Demonstrated reliability inproject-based or deadline-driven environments
- Ability to work independentlywithin defined scope once trained
- Professional communicationduring device handoff and deployment
Explicit Non-Requirements
- Industry certifications(e.g., CompTIA A+)
- Advanced OS, network, orapplication troubleshooting experience
- Prior Tier 2 or escalationresponsibilities
- Advanced troubleshootingskills are intentionally developed after lifecycle mastery at Level 1 andLevel 2.
Additional Requirements
- Driving Requirement: Yes
- Company Vehicle: Personalvehicle
- Nature of Driving:Site-to-site / field work travel
- Driving Screening andCertification: Standard MVR check