Referral Manager Jobs in Minnesota (NOW HIRING)

Mercy Hospital St. Louis - Pediatrics
Mercy Clinic Pediatrics - Fenton
1203 Smizer Mill Road, Suite 108
Fenton, MO 63026

The Advanced Practice Manager is responsible for the overall administrative, operational, and financial management of Mercy Clinic Pediatrics - Fenton. This leader partners closely with physicians, advanced practice providers (APPs), and caregivers to ensure exceptional patient care, operational excellence, caregiver engagement, and achievement of organizational goals.

The Advanced Practice Manager provides leadership and oversight for daily clinic operations, workforce management, patient experience initiatives, regulatory compliance, and performance improvement activities. This position plays a critical role in ensuring patients receive accessible, high-quality pediatric care while supporting caregivers in a collaborative, patient-centered environment.

Scope of influence and complexity may include oversight of multiple providers, expanded caregiver span of control, indirect reports, and accountability for operational, financial, and patient satisfaction outcomes.

• Provide direct supervision and leadership for clinic caregivers and support staff.
• Recruit, hire, onboard, develop, and retain high-performing team members.
• Ensure role-based training and comprehensive orientation for new caregivers.
• Manage staff scheduling and productivity to meet patient access and operational needs.
• Conduct performance evaluations, coaching, and corrective action as needed.
• Foster a positive culture that promotes caregiver engagement, collaboration, and accountability.
• Coordinate and implement caregiver engagement initiatives and action plans.

• Lead patient experience initiatives and performance improvement efforts.
• Monitor patient satisfaction metrics and develop action plans to drive results.
• Manage service recovery activities and address patient concerns in a timely and professional manner.
• Promote a culture focused on compassionate, family-centered pediatric care.

• Manage provider schedules to maximize patient access and operational efficiency.
• Collaborate with physicians and APPs to support productivity, quality, and growth objectives.
• Communicate regularly with providers and staff regarding operational updates, initiatives, and performance goals.
• Connect providers and caregivers with educational resources, training opportunities, and support tools to achieve value-based care outcomes.

• Ensure consistent implementation of Mercy operational standards and clinic best practices.
• Monitor clinic workflows and identify opportunities for increased efficiency and effectiveness.
• Oversee timely completion of assigned work queues, including:
  • Good Faith Estimate (GFE)
  • Referral Management
  • Follow-Up Activities
• Support deployment and optimization of electronic health record (EHR) systems and technology tools.
• Maintain compliance with all Mercy policies, regulatory requirements, and accreditation standards.

• Monitor clinic financial performance, including:
  • Visit volumes
  • Denial management
  • Prior authorization processes
  • Productivity metrics
• Analyze operational and financial data to identify trends and opportunities for improvement.
• Support budgeting initiatives and resource allocation decisions.
• Partner with leadership to achieve growth, quality, and operational goals.

• Coordinate with facilities management to maintain a clean, safe, and welcoming clinic environment.
• Ensure compliance with safety policies and infection prevention standards.
• Address facility concerns promptly to minimize disruption to patient care and clinic operations.

• Monitor key performance indicators (KPIs) and operational dashboards.
• Develop and implement process improvement initiatives.
• Support leadership in performance measurement, goal attainment, and strategic execution.
• Participate in organizational committees, meetings, and projects as assigned.

• Perform other duties as assigned to support clinic, physician, and organizational objectives.

• High School Diploma or equivalent required.
• Education may be considered in lieu of experience.

• Minimum of three (3) years of healthcare experience, supervisory experience, or a combination of both required.

• Strong leadership and team development abilities.
• Excellent verbal and written communication skills.
• Proven problem-solving and critical-thinking capabilities.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Strong organizational and time-management skills.
• Demonstrated ability to collaborate effectively with physicians, APPs, caregivers, and operational leaders.
• Proficiency with EHR systems, Microsoft Office Suite, and healthcare technology platforms.
• Commitment to patient-centered care and continuous improvement.

• Bachelor's Degree in Healthcare Administration, Business Administration, Nursing, Management, or a related field preferred.

• Previous physician practice management experience preferred.
• Experience in pediatric ambulatory care, multi-provider clinics, or value-based care environments preferred.
• Experience leading teams in a healthcare setting preferred.

At Mercy, we are committed to bringing to life a healing ministry through compassionate care and exceptional service. Our pediatric teams provide comprehensive care to children and families while supporting one another through collaboration, innovation, and a shared commitment to excellence. The Advanced Practice Manager has a unique opportunity to influence patient outcomes, caregiver engagement, and operational success while making a lasting impact in the communities we serve.