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Redemption Manager Jobs in Florida (NOW HIRING)

HeadPinz

Game Zone Attendant

Naples, FL · On-site

... redemption merchandise requests. * Monitor and maintain attractions and the GameZone, ensuring they ... Strong communication skills for effective interaction with guests, team members, and management.

ASR Group

Assistant Cash Manager

West Palm Beach, FL · On-site

$40K - $46K/yr

Determine daily cash needs, including the investment of excess cash or redemption of funds to meet ... Accurately post cash management activity into the SAP accounting system. * Communicate regularly ...

ISAM

Client Relations Associate

Boca Raton, FL · On-site

$37K - $47K/yr

... firms CRM system. * Assist in facilitating the monthly fund dealing process by coordinating documentation, communicating with the Fund Administrator, and ensuring subscription and redemption ...

Boomers

Amusement Attendant

Boca Raton, FL · On-site

Report major equipment problems to management * Assist guests who are having trouble with playing ... Unload, stock, and maintain the inventory level for your arcade's redemption center * Maintain a ...

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Redemption Manager information

What does a redemption manager do?

A Redemption Manager oversees the process of redeeming financial instruments, such as bonds, coupons, or loyalty points, ensuring that all redemptions are processed accurately and efficiently. They manage customer inquiries, verify the legitimacy of redemption requests, and coordinate with other departments to resolve any discrepancies. Additionally, Redemption Managers monitor compliance with relevant regulations and company policies, and may also be responsible for generating reports on redemption activities. Their role is crucial in maintaining trust and satisfaction among clients and stakeholders.

What is the difference between Redemption Manager vs Collections Specialist?

AspectRedemption ManagerCollections Specialist
CredentialsCustomer service experience, knowledge of redemption processesDebt collection experience, familiarity with credit laws
Work EnvironmentFinancial institutions, loyalty programs, customer serviceCollections agencies, banks, credit companies
Employer & IndustryRetail, banking, credit card companiesDebt collection agencies, financial institutions

While both roles involve financial transactions, a Redemption Manager focuses on managing customer redemptions and loyalty programs, ensuring smooth processing and customer satisfaction. In contrast, a Collections Specialist handles overdue accounts, pursuing debt recovery. The roles differ in focus but may overlap in financial knowledge and customer interaction.

What are the key skills and qualifications needed to thrive as a redemption manager, and why are they important?

To excel as a Redemption Manager, you need strong analytical skills, a background in finance or business, and experience with debt recovery or asset management. Familiarity with financial management software, CRM systems, and relevant regulatory certifications is typically required. Excellent negotiation, problem-solving, and interpersonal communication skills help build trust and effectively resolve customer accounts. These skills ensure efficient recovery processes, compliance, and positive client relationships, which are vital for organizational profitability and reputation.

What are some common challenges faced by a redemption manager and how can they be effectively addressed?

Redemption Managers often face challenges such as managing high volumes of customer redemption requests, ensuring compliance with regulatory standards, and maintaining accurate records. These challenges require strong organizational skills, attention to detail, and effective communication with both customers and internal teams. Utilizing robust tracking systems and regularly updating process guidelines can help streamline operations and minimize errors. Building strong relationships with finance, compliance, and customer service departments also aids in resolving issues quickly and efficiently.

What are popular job titles related to Redemption Manager jobs in Florida?

For Redemption Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Redemption Manager jobs in Florida look for?

The top searched job categories for Redemption Manager jobs in Florida are:

Redemption Manager jobs near you
Infographic showing various Redemption Manager job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 13% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Lead, Co-Brand Guest Experience & Operations

Royal Caribbean Cruise Line

Miami, FL • On-site

Full-time

Re-posted 6 days ago

Job description

Journey with us!Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. 

We are proud to be the vacation-industry leader with global brands - including Royal Caribbean International, Celebrity Cruises and Silversea Cruises - the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests. 

The Royal Caribbean Group's Loyalty & Direct Marketing Team has an exciting career opportunity for a full time Lead, Co-Brand Credit Card - Onboard Acquisition & Experience to the Senior Manager Credit Card & Gift Card Marketing.  

The position is onsite and based in Miami, Florida.  

The position is also not eligible for work authorization sponsorship. 

Position Summary:  

The Lead, Co-Brand Credit Card - Onboard Acquisition & Experience is responsible for driving growth and engagement of the co-brand credit card program through onboard acquisition channels and cardholder experiences. This role focuses on maximizing new account acquisitions onboard, optimizing the end-to-end guest journey and redemption, and delivering differentiated cardholder events and experiences that strengthen loyalty and spend. 

This role will partner cross-functionally with onboard operations, marketing, loyalty, and bank partners to execute high-impact acquisition strategies and deliver seamless, memorable experiences for cardholders. 

Essential Duties and Responsibilities:  

Onboard Acquisition Strategy & Execution 

  • Develop and execute onboard acquisition strategies to drive co-brand credit card applications and approvals. 

  • Optimize guest-facing acquisition touchpoints including onboard sales channel, digital placements, and guest communications. 

  • Design and implement compelling onboard offers, messaging, and incentives to increase conversion rates. 

  • Establish KPIs and performance metrics to continuously improve onboard acquisition effectiveness. 

  • Partner with training and operations teams to ensure frontline staff are equipped to effectively promote the co-brand card. 

Guest Experience & Redemption Journey 

  • Own and enhance the end-to-end onboard cardholder experience, ensuring awareness and utilization of card benefits. 

  • Partner with contact center and internal partners to remove friction points in the guest journey, address cardholder concerns, and increase satisfaction and engagement with the co-brand program. 

Cardholder Engagement & Onboard Events 

  • Develop and deliver onboard experiences and events tailored for co-brand cardholders. 

  • Create differentiated engagement opportunities that encourage top of wallet behavior and reward card engagement. 

  • Partner with onboard teams to plan and execute cardholder events (e.g., special access, curated activities). 

  • Evaluate and optimize event impact on guest satisfaction, spend, and long-term loyalty. 

Qualifications, Knowledge and Skills: 

  • Minimum of 5 years experience in marketing and/or events 

  • Loyalty, travel, partnership marketing, or co-brand/payment product experience is a plus 

  • Proficiency in Excel, PowerPoint, BI tools (e.g., Power BI), and AI tools 

  • Demonstrated ownership of initiatives from strategy through execution with strong attention to detail 

  • Clear and confident communicator, with experience presenting to senior stakeholders and large audiences 

  • Self-starter who thrives in a fast-paced, cross-functional environment, including external partners 

  • Skilled project manager capable of managing complex, multi-stakeholder initiatives 

  • Collaborative and influential, with strong relationship management skills 

  • Well-rounded marketer with experience across digital and onboard customer journeys 

  • Highly organized, detail-oriented executor who excels at planning and delivering flawlessly against objectives 

  • Strong business acumen with the ability to identify key opportunities, assess impact, and drive strategic action 

  • Sharp critical thinker with a structured approach to analysis, ability to leverage and manipulate data to inform strategic decisions and enable effective problem-solving 

  • Innovative mindset with willingness to test and learn 

Agency and Third-Party Submissions:Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property. 

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon! 

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Groupand each of its subsidiaries prohibit and will not tolerate discrimination or harassment.  

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