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Redemption Manager Jobs in Florida (NOW HIRING)

Crunch Fitness

General Manager

Deltona, FL · On-site

Ensure Personal Training team follows proper procedures in session redemption. * Oversee PT manager in ensuring all components of departmental objectives are satisfied. Operations * Coordinate and ...

Seminolehardrock

Manage invitation pacing strategies, invitation waves, waitlist controls, and inventory release ... Develop forecasting models to predict attendance, redemption, participation, attrition, and event ...

New

Monarchcasino

Fun Center Supervisor

Atlantis, FL · On-site

Ability to troubleshoot and perform basic repair/maintenance on Redemption, Prize and Video Games. * Other duties as assigned my management. While performing the duties of this job, the employee may ...

Crunch Fitness

Assistant General Manager

Naples, FL · On-site

$52K - $85K/yr

Ensure the Personal Training team follows proper procedures in session redemption. * Oversee the PT manager in ensuring all components of departmental objectives are satisfied. Administration ...

Royal Caribbean Group

Senior Manager, eCommerce

Miami, FL · On-site

$121K - $159K/yr

The Senior Manager, Behavioral Communications & Targeted Offers owns the strategy and performance ... grow digital offer redemption via Casino targeted offers, leading the Targeted Offers Pod to ...

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All JobsRedemption JobsRedemption Manager JobsRedemption Manager Jobs in Florida

Redemption Manager information

What does a redemption manager do?

A Redemption Manager oversees the process of redeeming financial instruments, such as bonds, coupons, or loyalty points, ensuring that all redemptions are processed accurately and efficiently. They manage customer inquiries, verify the legitimacy of redemption requests, and coordinate with other departments to resolve any discrepancies. Additionally, Redemption Managers monitor compliance with relevant regulations and company policies, and may also be responsible for generating reports on redemption activities. Their role is crucial in maintaining trust and satisfaction among clients and stakeholders.

What is the difference between Redemption Manager vs Collections Specialist?

AspectRedemption ManagerCollections Specialist
CredentialsCustomer service experience, knowledge of redemption processesDebt collection experience, familiarity with credit laws
Work EnvironmentFinancial institutions, loyalty programs, customer serviceCollections agencies, banks, credit companies
Employer & IndustryRetail, banking, credit card companiesDebt collection agencies, financial institutions

While both roles involve financial transactions, a Redemption Manager focuses on managing customer redemptions and loyalty programs, ensuring smooth processing and customer satisfaction. In contrast, a Collections Specialist handles overdue accounts, pursuing debt recovery. The roles differ in focus but may overlap in financial knowledge and customer interaction.

What are the key skills and qualifications needed to thrive as a redemption manager, and why are they important?

To excel as a Redemption Manager, you need strong analytical skills, a background in finance or business, and experience with debt recovery or asset management. Familiarity with financial management software, CRM systems, and relevant regulatory certifications is typically required. Excellent negotiation, problem-solving, and interpersonal communication skills help build trust and effectively resolve customer accounts. These skills ensure efficient recovery processes, compliance, and positive client relationships, which are vital for organizational profitability and reputation.

What are some common challenges faced by a redemption manager and how can they be effectively addressed?

Redemption Managers often face challenges such as managing high volumes of customer redemption requests, ensuring compliance with regulatory standards, and maintaining accurate records. These challenges require strong organizational skills, attention to detail, and effective communication with both customers and internal teams. Utilizing robust tracking systems and regularly updating process guidelines can help streamline operations and minimize errors. Building strong relationships with finance, compliance, and customer service departments also aids in resolving issues quickly and efficiently.

What are popular job titles related to Redemption Manager jobs in Florida?

For Redemption Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Redemption Manager jobs in Florida look for?

The top searched job categories for Redemption Manager jobs in Florida are:

Redemption Manager jobs near you
Infographic showing various Redemption Manager job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 13% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

General Manager

Crunch Fitness

Deltona, FL • On-site

Full-time

Re-posted 20 hours ago

Crunch Fitness rating

5.8

Company rating: 5.8 out of 10

Based on 149 frontline employees who took The Breakroom Quiz

44th of 63 rated gym and leisure clubs

Job description


The General Manager will ensure the members receive the highest quality of service and facilities. He or she will exhibit an ability to achieve the financial targets for the club as outlined in the annual budget by motivating, leading, supervising and coordinating the activities of employees engaged in servicing our member needs. He/She will demonstrate an aptitude and command of all company wide policies and initiatives to ensure the integrity of the Crunch brand.
Reports to:
Owner
Requirements:
  • 4 year college degree preferred
  • 4 years management experience required
  • Fitness management experience preferred
  • Current Cardiopulmonary Resuscitation (CPR) required

Special Skills:
  • Excellent written and verbal communication
  • Creative management techniques
  • Strong organizational skills
  • Strong leadership skills
  • Strong administrative skills
  • Strong customer service skills
  • Strong computer skills

Responsibilities:
Administration/Organization
  • Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club.
  • Communicate and implement club policies and procedures to employees.
  • Encourage staff to work as a team and be productive.
  • Illustrate an ability to make decisions.
  • Recruit and hire the highest possible caliber of staff.

Sales/Revenue Management
  • Demonstrate the ability to lead, motivate, and manage team.
  • Achieve desired sales goals.
  • Achieve desired revenue goals thru the leadership and motivation of employees.
  • Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth.
  • Ensure that Team maintains proper tracking forms and the daily leads.
  • Ensure that all promotions are effectively communicated to the team and all other appropriate staff.
  • Ensure ongoing prospecting and generation of new prospective members.
  • Review sales-related written communication such as proposal, letters and promotional pieces for effectiveness, spelling, accuracy and distribution
  • Ensure that he staff has a high level of knowledge about the clubs programs, facilities and equipment.
  • Emphasize importance of staff involvement in the community and neighborhood businesses.

Personal Training/Revenue Management
  • Demonstrate ability to lead, motivate and manage personal training department.
  • Achieve desired personal training revenue and session production goals.
  • Achieve desired revenue and production results thru the leadership and motivation of employees.
  • Implement and support company programs and promotion to help generate new pt client acquisition for optimum member base penetration.
  • Facilitate integration of Personal Training products into point of sale presentations to maximize the number of orientation sessions scheduled and packages sold.
  • Ensure Personal Training team follows proper procedures in session redemption.
  • Oversee PT manager in ensuring all components of departmental objectives are satisfied.

Operations
  • Coordinate and work within club support functions of Fitness, Sales and Marketing, Accounting, Information Technology.
  • Support personnel related problems or difficulties by following club procedure and documentation.
  • Resolve member complaints in an expeditious and tactful manner following club procedure and documentation.
  • Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.
  • Ensure the club meets standards for cleanliness, maintenance, safety, and security.
  • Conduct weekly detailed inspection of the club with the Maintenance Manager utilizing cleaning checklist and forward information to appreciate staff.
  • Ensure visible maintenance items are repaired promptly, proper signage is posted and if possible out of service equipment removed from the floor.
  • Reinforce to staff the cleanliness is everyone's responsibility, not just the maintenance staff.
  • Ensure proper inventory of maintenance parts.
  • Track completion of opening/closing checklists, stage management, repair & maintenance log, locker log and cleaning checklist.
  • Assist in the processing/submission and approval of payroll.

Financial
  • Exhibit an understanding of budgets and income statements.
  • Establish controls of expenses and purchasing of club supplies.
  • Display an ability to keep expenses at or below budget.
  • Demonstrate an ability to articulate variances in revenue/sales/expenses versus budget.

Leadership/Motivation
  • Serve as a role model for employees.
  • Communicate effectively by holding weekly and individual meeting with all key club personnel.
  • Provide an inspirational environment that welcomes honest feed back from employees and takes action to ensure a quality, working environment.
  • Oversee, support, direct and develop department heads.

Profit Centers
  • Illustrate an ability to drive profit center revenue such as personal training, retail, etc...
  • Monitor flagged check-in's to increase revenue and collections.
  • Demonstrate an ability to increase revenue per member.

Meetings
  • Monthly or Weekly Department Meetings
  • Employee Training Meetings
  • Daily "One Minute Meetings" with club staff
  • Daily Personal Training Manager Meeting
  • Weekly Club Management Meeting
  • Annual Performance Evaluations

Accountabilities
  • Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth.
  • Oversees expense goals by managing payroll and general and administrative expenses.
  • Ensure that the clubs meet Crunch standards for cleanliness, maintenance, safety, security and physical plant operations.
  • Keep current in knowledge of key competitors.
  • Conduct frequent walk thrus.

Measurement Standards
  • Successful management of all financial budgetary goals.
  • Ensure standards of clubs cleanliness and customer service excellence.
  • Demonstrate professionalism by leading by example.
  • Membership retention.
  • Timely completion of assigned tasks and projects.
  • Follow all policies and procedures.

Above description may be subject to change or alteration at any time
Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team.
Looking to combine work, fitness and fun? Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it's an opportunity to inspire others to reach their fitness goals. Our 'No Judgments' philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.
Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of Crunch's signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.

What Crunch Fitness employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Crunch Fitness

Sourced by ZipRecruiter

Crunch is best known for our colorful personality and kickass group fitness and training programs that are #OnlyAtCrunch. With two brands, and a variety of membership options with no long-term commitments, the right Crunch experience is ready for you.

Industry

Fitness and sports centers

Company size

1,001 - 5,000 Employees

Headquarters location

New York, NY, US

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