A typical shift as a Red Coat involves welcoming guests, providing directions or assistance, monitoring crowd flow, and addressing any questions or concerns that arise. You may also handle ticket scanning, work at information booths, or support other event staff. Depending on the size and type of the event, you could be assigned to different zones or rotate between various guest service posts during your shift. The role requires continuous interaction with the public, so being energetic and adaptable is important. Teamwork is also essential, as Red Coats frequently coordinate with security, ushers, and facility management to ensure smooth operations.