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Puppy Concierge Jobs (NOW HIRING)

Downtown Dog Lounge

Concierge

Seattle, WA · On-site

$21.30 - $22.87/hr

A Week in the Life of a Welcome Desk Concierge The following is a list of general job ... Puppy Nursery and Senior Center pooches throughout the shift Follow all safety guidelines and ...

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How much do puppy concierge jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for puppy concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are some typical challenges a puppy concierge faces when matching clients with the right puppies?

Puppy Concierges often encounter challenges such as understanding and balancing the expectations of clients with the unique needs and temperaments of each puppy. It can be difficult to ensure a perfect fit, especially when clients have specific lifestyle requirements or preferences. Additionally, managing communication between breeders, clients, and sometimes veterinarians requires strong organizational and interpersonal skills. Successful Puppy Concierges are adept at educating clients on responsible pet ownership while maintaining empathy and professionalism throughout the process.

How do you become a puppy concierge?

To become a puppy concierge, candidates typically need a strong passion for dogs, excellent customer service skills, and knowledge of puppy care. Relevant experience with animals, certifications in pet first aid, and the ability to handle multiple tasks in a fast-paced environment are also beneficial.

What is the difference between Puppy Concierge vs Dog Trainer?

AspectPuppy ConciergeDog Trainer
CredentialsBasic pet care knowledge, customer service skillsPet training certifications, experience in obedience training
Work EnvironmentLuxury pet hotels, pet boutiques, concierge servicesTraining facilities, client homes, outdoor parks
Employer & IndustryPet care services, luxury hospitalityPet training centers, veterinary clinics, private clients

While both roles involve working with dogs, a Puppy Concierge primarily focuses on customer service, pet care coordination, and ensuring a positive experience for pet owners. In contrast, a Dog Trainer specializes in training dogs to follow commands and modify behavior. The roles may overlap in pet care knowledge, but their core responsibilities and work environments differ significantly.

What are the key skills and qualifications needed to thrive as a puppy concierge, and why are they important?

To thrive as a Puppy Concierge, you need a solid understanding of canine care, breed knowledge, and customer service skills, often supported by experience in animal handling or pet care. Familiarity with pet management software, scheduling tools, and possibly certifications in animal care or first aid are valuable. Exceptional communication, empathy, and problem-solving abilities help you connect with clients and ensure the well-being of puppies. These skills are critical for matching puppies with suitable families and ensuring a positive experience for both pets and clients.
More about Puppy Concierge jobs
What job categories do people searching Puppy Concierge jobs look for? The top searched job categories for Puppy Concierge jobs are:
Puppy Concierge jobs near you
Infographic showing various Puppy Concierge job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 73% Full Time, 15% Part Time, and 10% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $37,689 per year, or $18.1 per hour.

Concierge

Downtown Dog Lounge

Seattle, WA • On-site

$21.30 - $22.87/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Position Overview & Purpose
The Welcome Desk Concierge is responsible for providing an exceptional customer service experience and front-of-house operations that result in exceptional customer service and high-quality pet care.
A Week in the Life of a Welcome Desk Concierge
The following is a list of general job responsibilities for the Welcome Desk Concierge position. Please note that this list is not all-inclusive and may be amended to meet changing business needs.
Daily Operations:
  • Live out and be a positive advocate for Downtown Dog Lounge's safety culture
  • Understand and uphold the Purpose and Core Values of the business in actions and words
  • Work the Welcome Desk: Check Ins, Check Outs, scheduling, payments, answer phones, answer questions, offer services and products, etc
  • Contacting customers via gingr for add ons
  • Daily clean of the front area
  • Develop and maintain in-depth knowledge of services and products offered
  • Provide exceptional customer service, developing strong relationships with dogs and people
  • Serve as the primary point of contact for client questions and concerns via phone and email
  • Ensure clients are charged correctly for all services and products
  • Attend daily recap meetings, as well as read and understand recap daily

Support the Team:
  • Communicate and participate as part of the team
  • Uphold the DDL Purpose and Values, communicating clearly, openly, honestly, and kindly
  • Run dogs at check-in and check-out
  • Accurately process incoming personal items & boarding bags
  • Maintain up-to-date and accurate records: vaccination records, signed contracts, pertinent meal and medication information, pooch and parent profiles, payment cards on file, etc
  • Assist with the care of the Puppy Nursery and Senior Center pooches throughout the shift

Follow all safety guidelines and protocols
  • Cross-train for other positions within the company over time
  • Complete training as a Dog Handler and work as a Dog Handler in the parks approximately one day per week, maintaining confidence and proficiency in working professionally with dogs
  • Mentor new team members as assigned
  • Perform other daily tasks as assigned by the Pack Leader and supervisors
  • Attend periodic required trainings and All Team Meetings

Support with Cleaning:
  • Keep DDL sparkling clean: maintain housekeeping and visual standards for the retail area
  • Clean up after dogs
  • Perform additional cleaning and disinfection duties including, but not limited to, taking out the garbage, mopping, vacuuming, cleaning surfaces, laundry etc.

Downtown Dog Lounge is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We look forward to your application.
Requirements
Experience and Education:
  • Minimum of High School Diploma, GED, or equivalent
  • Prior Customer Service or Retail Experience - 1 plus years preferred
  • Must be 18 years of age to work independently in the dog parks

Required Skills and Abilities:
  • Demonstrate outstanding attention to detail, ownership, and follow-through
  • Able to multitask, successfully balancing professionalism with expediency
  • Ability to troubleshoot and implement solutions
  • Focus on customer retention and improving overall customer satisfaction
  • Exceptional communication skills; written and verbal
  • Goal-oriented
  • Attention to detail
  • Comfortable working in close proximity to dogs
  • Strong computer skills
  • Ability to lift 45 pounds
  • Ability to stand up for 8 hours
  • Must be flexible and will be expected to be available to work weekends, evenings, and during holidays

Salary Description
$21.30-$22.87/hour, based on experience

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