Records Manager Jobs in Austin, TX (NOW HIRING)

Join the Travis County Sheriff's Office in the heart of Austin. Competitive county pay, retirement, and comprehensive benefits. Supervise a small team of Records Analysts and Records Analyst Associates assigned to either the evening or midnight shift in Central Warrants. This role is 100% on site in downtown Austin. As the first dedicated supervisor for off-shift operations, you will lead warrant intake, data verification, TCIC/NCIC entry, confirmation, validation, modification, and clearing. Reporting to the Central Warrants Manager in the Technology and Compliance Division, you will make time-critical decisions that protect public safety and due process while ensuring accuracy, timeliness, and full CJIS and TCIC/TLETS compliance. You will coach and develop an experienced team and collaborate with day-shift supervisors and the Central Warrants Manager to create or refine SOPs and improve processes. You will track KPIs, coordinate with Jail, Courts, Patrol, Constables, the District Attorney's Office, and ITS to deliver audit-ready records and seamless daily handoffs, and hire to fill vacancies as they occur. At TCSO you will do meaningful public safety work with stable county employment, paid training and certifications, and paths to grow your careers in the heart of Austin. Distinguishing Characteristics This is the fourth in a series of four record analyst-related job classifications within the Professional Support job family. This classification is distinguished from the Records Analyst in that incumbents typically have more experience and responsibility and supervise the Records function and staff.

Supervise a small team of Records Analysts and Records Analyst Associates. Set priorities, assign work, coach, evaluate performance and recommend personnel actions. Approve time and leave and manage schedules and coverage.

Lead team culture and communication: set clear expectations, run brief shift huddles and periodic 1:1s, give timely feedback and recognition, address performance or conduct issues, resolve conflicts, and uphold county policy.

Lead the shift's legal orders process workflow: intake, data verification, Texas/National Crime Information Center (TCIC/NCIC) entry, confirmation, validation, modification, clearing, and archival per retention rules.

Ensure work follows Central Warrants standard operation procedures (SOPs). Partner with unit leadership to create or refine SOPs when gaps are found.

Monitor queues and service levels. Track accuracy, turnaround time, and backlog. Publish shift reports and escalate risks.

Plan and oversee training for assigned staff. Maintain training logs and competency sign-offs; assign remedial training when needed.

Resolve identity issues across Records and Jail Management Systems (RMS/JMS) and the inmate/identity database (IDB). Coordinate fixes with Jail, Courts, Patrol, Constables, the District Attorney's Office, and County IT Services (ITS).

Serve as liaison with partner agencies on after-hours matters and escalations.

Protect confidential records. Ensure documentation, chain of custody, and retention tagging meet policy and audit standards.

Keep the shift compliant with the Criminal Justice Information Services Security Policy (CJIS) and the Texas Law Enforcement Telecommunications System (TLETS) policies, including TCIC/NCIC policies. Ensure operator certifications are current and maintain training and audit files.

Ensure confirmations and required notifications are completed and documented per SOP.

Compile shift metrics and statistics. Support internal and external audits with complete documentation.

Perform related duties as assigned to sustain records integrity, service continuity, and audit readiness

Education and Experience: Bachelor's degree in Records Management, Public Administration, Business Administration, Library and Information Sciences or a directly related field AND five (5) years of professional records management experience, including one (1) year of supervisory or management experience; OR, Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job. Licenses, Registrations, Certifications, or Special Requirements: All applicants are required to submit a resume with the online application. Must successfully complete TLETS/TCIC required training within six (6) months of assignment to the position if not already completed. Knowledge of: Supervisory principles, practices and techniques. Federal, State, Local and County laws, rules, regulations and guidelines applicable to records management. Sources of information and records, including public databases, governmental statistical data, and official States, County, and City data. Standard practices and techniques of records management, including file management techniques. Records retention schedules. Records and Information Management technologies. Computer equipment to include word processing, spreadsheets, databases and records management software applications. Business letter writing, grammar and punctuation, and report preparation. Skill in: Interpreting a variety of instructions furnished in written, verbal, diagram or schedule form. Using basic arithmetic including calculating figures such as proportions, percentages, areas and volume. Evaluating value and type of documents. Problem-solving and decision-making. Conducting records inventory. Conducting research. Project management. Interacting with the public and providing customer service. Both verbal and written communication. Ability to: Communicate effectively. Plan, assign, motivate and coordinate work of support staff. Conduct records inventory. Train others in records management. Maintain databases. Use and explain equipment, facilities and files. Assist in budget development process. Compile and analyze data, and to write clear and comprehensive reports, business correspondence and procedure manuals. Read, analyze, and interpret general business periodicals, professional journals, technical procedures and governmental regulations. Reason and make judgments and decisions. Interpret a variety of instructions furnished in written, verbal, diagram, or schedule form. Perform in a stressful environment, while maintaining a professional manner. Research, compile, analyze, interpret and prepare a variety of memorandums or reports. Establish and maintain effective working relationships with departmental support staff, other County employees and officials, representatives of outside agencies, clientele, attorneys, judges and the general public.

Preferred Qualifications Three or more years of first-line people management in a 24/7 or high-volume public safety, court, or records environment. Proven success within teams: setting clear expectations, raising/maintaining high quality, and improving/maintaining morale with measurable results. Strong performance management skills: coaching plans, documentation, evaluations, and corrective action aligned to policy and HR. Conflict resolution and de-escalation experience; building trust while holding standards. Change management experience: implementing new or refined SOPs, training to competency, and using KPIs to drive behavior. Interagency coordination with law enforcement partners on confirmations, transports, and extraditions. Deep familiarity with the Texas Law Enforcement Telecommunications System (TLETS) and National Law Enforcement Telecommunications System (Nlets); 3 years prior TCIC/NCIC Full Access and/or TLETS Associate Trainer experience preferred. Terminal Agency Coordinator (TAC) or Local Agency Security Officer (LASO) training or experience preferred. Proficiency with Records/Jail Management Systems (RMS/JMS), identity databases (IDB), and Mircosoft Excel for QA and reporting. Associate's or Bachelor's degree in criminal justice, public administration, information systems, or related field. Bilingual English-Spanish preferred.

Physical requirements include the ability to lift/carry up to 20-50 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to standing, walking, carrying, sitting, repetitive motion, reaching, climbing stairs, bending, stooping, kneeling, crouching, crawling, pushing, pulling, balancing, client/customer contact, squatting, lifting moderately heavy equipment or boxes to perform the essential functions. Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions. Work Hours: 3:00 PM - 11:00 PM or 11:00 PM - 7:00 AM. May be required to work some weekends and holidays. Location: Austin, TX Department: Sheriff Criminal, Driving, Education, and Employment Background Checks Required. Drug and Alcohol Test Required. For updates or questions on this position, contact: Monica.Risaliti@traviscountytx.gov