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Reconnect Jobs (NOW HIRING)

Recovery Focus

$19 - $25/hr

Reconnect Navigator - Reconnected to Health Location: HMP Northumberland, Wansbeck Rd, Morpeth, NE65 9XG Working hours: 37 Hours per week, Monday to Friday between 08:00-16:00 Contract type:

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How much do reconnect jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for reconnect in the United States is $19.92, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Reconnect Worker, and why are they important?

To thrive as a Reconnect Worker, you need a background in social work, youth work, or a related field, often supported by relevant qualifications such as a diploma or degree. Familiarity with case management systems, risk assessment tools, and knowledge of local support services is typically required. Strong interpersonal skills, empathy, and resilience are essential for building trust and supporting vulnerable individuals facing homelessness. These skills enable Reconnect Workers to effectively engage clients, provide targeted interventions, and help them achieve stable, positive outcomes.

What are the typical challenges faced by a Reconnect Worker when supporting clients in complex situations?

Reconnect Workers often support clients facing homelessness, addiction, or mental health issues, which can present daily challenges such as building trust, navigating resource limitations, and managing emotional stress. Success in this role requires strong resilience, adaptability, and excellent communication skills to coordinate with social services, healthcare providers, and community organizations. Workers frequently need to advocate for clients and develop creative solutions to help them achieve stability. Despite the challenges, this role offers meaningful opportunities to make a positive impact on individuals' lives and to collaborate with a committed multidisciplinary team.

What is the difference between Reconnect vs Customer Service Representative?

AspectReconnectCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, client outreach, remote or in-officeCall centers, retail, office settings
Industry UsageTelecommunications, utilities, service providersRetail, telecom, finance, various sectors
Common Search IntentReconnection services, customer outreach, account reactivationCustomer support, issue resolution, account management

Both Reconnect and Customer Service Representative roles involve communication with clients and require similar credentials. However, Reconnect focuses specifically on re-establishing services or accounts, often in utility or telecom sectors, while Customer Service Representatives handle a broader range of customer inquiries across various industries. Understanding these differences helps job seekers target roles aligned with their skills and career goals.

What are Reconnect jobs?

Reconnect jobs typically refer to positions focused on helping individuals re-engage with services, employment, or community support after a period of disconnection. These roles may be found in social services, education, or workforce development, and often involve outreach, case management, and resource coordination. The goal is to support people in overcoming barriers and successfully reintegrating into their desired environments.
More about Reconnect jobs
What cities are hiring for Reconnect jobs? Cities with the most Reconnect job openings:
What states have the most Reconnect jobs? States with the most job openings for Reconnect jobs include:
What job categories do people searching Reconnect jobs look for? The top searched job categories for Reconnect jobs are:
Reconnect jobs near you
Infographic showing various Reconnect job openings in the United States as of June 2026, with employment types broken down into 14% Full Time, and 86% Part Time. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $41,429 per year, or $19.9 per hour.

Reconnect Navigator

Recovery Focus

$19 - $25/hr

Full-time

Life, Retirement, PTO

Posted 17 hours ago

Job description

Reconnect Navigator - Reconnected to Health
Location: HMP Northumberland, Wansbeck Rd, Morpeth, NE65 9XG

Working hours: 37 Hours per week, Monday to Friday between 08:00-16:00

Contract type: Permanent

Salary: 25,877.80 - 34,240

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it's a chance to build meaningful relationships and create lasting change.

About the Role

Waythrough is proud to be part of Reconnected to Health, delivering drug and alcohol recovery services across all seven North East prison establishments. Working in partnership with Spectrum Community Health CIC and Tees, Esk and Wear Valleys NHS Trust, we provide holistic support to men and women in custody across the region.

Within the prison healthcare system, we deliver recovery co-ordination, psychosocial interventions, and continuity of care planning. We work closely with community services nationwide and have strong links with North East drug and alcohol services.

As a Reconnect Navigator, you will support individuals preparing to leave prison by helping them overcome health-related barriers, build positive community connections, and access the support needed to maintain recovery and improve wellbeing.

Key Responsibilities

  • Manage a caseload of service users preparing for release from prison
  • Develop person-centred recovery plans
  • Support access to healthcare, recovery, and community services
  • Work collaboratively with prisons, probation, healthcare teams, and community organisations
  • Promote continuity of care and positive recovery outcomes
  • Maintain accurate records and follow organisational and prison procedures
  • Contribute to a positive and recovery-focused environment

Requirements

  • Full valid UK driving licence
  • Access to your own vehicle

What We Are Looking For
Essential Qualifications and Skills

  • NVQ Level 3 in Health and Social Care or equivalent (or willingness to work towards)
  • Proficient in Microsoft Office programmes
  • Ability to complete assessments, recovery plans, and risk management plans

Knowledge and Experience

  • Understanding of interventions including MI, PSIs, CBT, ITEP, and brief interventions
  • Knowledge of substance misuse, recovery models, and recovery planning
  • Experience supporting individuals with complex needs
  • Understanding of safeguarding and risk management
  • Ability to work effectively with partner agencies and stakeholders

To view the full job description and person specification, please click here.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you'll enjoy a comprehensive benefits package:

  • 27 days' annual leave, rising to 32 after 1 year (plus bank holidays)

  • Pension scheme with 4.5% employer contribution, matched up to 6.5%

  • Life assurance (3 annual salary)

  • Enhanced sick pay and family-friendly pay

  • Birthday leave and the option to buy up to 5 extra days' annual leave

  • Professional fee reimbursement for relevant qualifications

  • 24/7 online GP access and Employee Assistance Programme

  • Recognition and long service awards via our Way to Go and Aspirations portals

  • 500 Recommend a Friend bonus

  • Cycle to Work scheme and Credit Union membership

  • Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

  • Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk

Closing Date:

2026-07-18

Apply