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Job Summary:
Clinisys is a global provider of intelligent diagnostic informatics solutions, dedicated to building AI-enabled, cloud-based platforms for healthcare and life sciences. The Senior Program Manager – Client Migrations is responsible for leading complex, multi-year integration programs that enhance the Clinisys SaaS platform while ensuring customer continuity and long-term value. This role requires advanced program management expertise and the ability to communicate effectively with senior leadership while driving cross-functional initiatives.
Responsibilities:
• Own end‑to‑end delivery of large, complex, multi‑year integration programs, encompassing scope, schedule, dependencies, risks, issues, change control, and outcomes.
• Utilize AI‑enabled planning and collaboration tools to develop, maintain, and actively manage integrated master program plans across multiple workstreams, products, and functional teams.
• Apply predictive analytics, historical delivery data, and AI‑assisted insights to proactively identify, assess, and mitigate risks and issues impacting delivery, customer impact, compliance, cost‑to‑serve, or revenue retention.
• Facilitate executive‑level decision making by framing tradeoffs, options, and recommendations with clarity and data.
• Provide consistent, high‑quality program reporting on milestones, dependencies, risks, and delivery health to senior and executive leadership
• Own the multi‑year integration strategy and roadmap to evolve, align, and consolidate product capabilities across the Clinisys portfolio.
• Partner with Product and Engineering leadership to define integration approaches, sequencing, and data migration strategies.
• Rationalize and consolidate requirements across products to enable scalable, SaaS‑aligned and AI‑first capabilities.
• Ensure integration initiatives deliver measurable outcomes including ARR retention, reduced churn risk, improved scalability, and reduced cost‑to‑serve
• Own operational readiness of integrated and migrated systems, teams, and processes, ensuring continuity of service, scalability, security, and compliance prior to and through go live.
• Partner with Sales to understand the install base, account segmentation, and customer impact of integrations, ensuring readiness plans account for customer risk, revenue protection, and adoption paths.
• Support positioning, messaging, demos, and proposal inputs related to integrated and AI enabled solutions by ensuring readiness assumptions, limitations, and dependencies are well understood across teams.
• Partner with Services to define delivery and migration approaches, assess skillsets and capacity, and ensure the organization is prepared to execute at scale post integration.
• Collaborate with Support and Customer Success to ensure support enablement, service transition, and post go live stabilization plans are in place to mitigate customer risk and improve long term retention.
• Drive cross functional alignment across Product, Engineering, Sales, Services, Support, and Customer Success with clear readiness ownership, entry/exit criteria, and risk mitigation plans.
• Leverage AI and GenAI tools (e.g., predictive analytics, automation, synthesis) to improve program planning, analysis, documentation, and delivery efficiency.
• Ensure AI‑enabled capabilities introduced through integrations deliver measurable operational, customer, or commercial impact.
• Collaborate with engineering and governance teams to ensure responsible AI delivery aligned with platform standards.
• Serve as the accountable owner for program outcome
• Lead and facilitate cross‑functional forums, working sessions, and program reviews.
• Communicate complex program scenarios clearly and concisely at the executive level
• Resolve conflicts and drive alignment across technical, commercial, and operational teams.
Qualifications:
Required:
• Bachelor’s degree in Business Administration, Computer Science, Engineering, Healthcare, or a related field (or equivalent experience).
• Minimum 7 years of progressive program or project management experience delivering complex software programs, including large initiatives with hundreds of tasks, multiple dependencies, and strict deadlines.
• Demonstrated experience leading enterprise scale integrations or platform transitions.
• Demonstrated experience using AI‑enabled tools to support program delivery, analytics, automation, or operational decision‑making in a software or technology‑driven environment.
• Strong Program and Project Management skills; professional certification preferred.
• Experience delivering SaaS products within complex or regulated environments.
• Direct experience with Laboratory Information Management Systems (LIMS) is required.
• Expert knowledge of program and portfolio management principles and governance.
• Proven ability to manage multiple large‑scale, highly complex programs concurrently.
• Strong experience applying AI‑enabled tools to improve forecasting, risk detection, reporting, and delivery efficiency.
• Ability to make informed decisions with incomplete or evolving information.
• Strong understanding of Agile and hybrid SDLC methodologies.
• Technical fluency with SaaS platforms, system integrations, and data migration.
• Strong data literacy and ability to interpret AI‑generated insights.
• Experience operating in regulated or compliance‑driven environments.
• Working knowledge of laboratory operations and healthcare or life sciences environments.
• Exceptional written and verbal communication skills, including executive‑level presentations.
• Proven ability to influence without authority and drive outcomes across diverse stakeholder groups.
• Strong analytical and problem‑solving skills with the ability to translate complexity into actionable plans.
• Excellent relationship‑building and collaboration skills across global, distributed teams.
Preferred:
• MBA and/or Master’s in Health Administration, Information Management, or Computer Science.
• Experience supporting go to market activities and working closely with Sales and Marketing.
• Experience leading or supporting the delivery of AI enabled or Generative AI product capabilities.
• Prior experience in healthcare, laboratory, or life sciences software environments.
Company:
Clinisys is a software company that offers IT solutions to support diagnostic testing across the life sciences and healthcare sectors. Founded in 1988, the company is headquartered in Bangalore, IND, with a team of 1001-5000 employees. The company is currently Late Stage.