About Us
At Alteva RCM, we're dedicated to helping healthcare providers thrive through expert revenue cycle management, strategic insight, and innovative solutions. We're always looking for passionate, driven professionals who want to make a meaningful impact, grow their careers, and be part of a collaborative team committed to excellence.
Position Summaryโฏ
The Billing Associate is responsible for timely and accurate front-end billing execution for assigned accounts, including claim intake and scrubbing, coordination with coding teams, and billing charge entry and release. This role focuses on accuracy, timeliness, and adherence to established processes. As the front end of operations, the Billing Associate serves as the first line of defense in ensuring claims are complete and accurate, setting clients up for success by driving claim processing, payer response, and reimbursement outcomes.
โฏKey Responsibilitiesโฏ
Account Setup
- Conduct claim intake for assigned new accountsโฏ
- Ensure claims are complete andโฏrequiredโฏdocumentation is validated prior to requesting codingโฏ
- Route claims to coding teams, ensuring coding is completed in a timely manner โฏ
- Release charges upon completion of coding and validation stepsโฏ
- Conduct billing setup, including billing rule configuration and workflow alignment for newly onboarded accountsโฏ
Account Maintenanceโฏ
- Maintainโฏaccurateโฏbilling rules and account details within internal systemsโฏ
- Ensure that the claim intake, demographics, coding, and charge release processes are running smoothly for all assigned accounts
- Adhere to defined workflows, timelines, and quality standardsโฏ
Communication & Escalation Managementโฏ
- Resolve standard internal billing questions from support teams and flag issues requiring further review to the Billing Support Team Manager
- Communicate with clientsโฏregardingโฏmissing information and basic processing issuesโฏ
- Monitor claims billed to evaluate consistent volume
- Evaluate account instructions, and claim-level issues for assigned accounts to ensure consistency and clarity
Performance Metricsโฏ
- Zero Claims missed timely filing
- GAP cases captured and properly billed
- All claims released within 2 weeks of being received.
- 98% accuracy rate on billing outputโฏ
- Escalations resolved within 3-5 days
- SLA adherence across assigned accountsโฏ
Experience & Requirementsโฏ
- High School Diploma or equivalent required;โฏAssociate's or Bachelor'sโฏdegree preferredโฏ
- 0-2 years of experience in physician collections, A/R follow-up, and denial managementโฏ
- Proficiency in Microsoft Office applications (Excel, Word, Outlook); experience with reporting and data analysis tools preferredโฏ
- Proven ability to multi-task, prioritize workload, and meet deadlines in a fast-paced environmentโฏ
- Strong communication and interpersonal skillsโฏ
Additional Qualificationsโฏ
- In-depth knowledge of HIPAA regulations and healthcare privacy laws;โฏmaintains strict compliance at all times.โฏ
- Exceptional attention to detail and organizational skills.โฏ
- Ability to work independently while contributing to a team-oriented environmentโฏ
- Demonstrated problem-solving skills with a proactive and solution-driven approachโฏ
Pay Range
$50,000โ$70,000 USD
Benefits
Alteva RCM offers our employees a comprehensive benefits package, including health, dental, vision, employee assistance plan, paid family leave, short-term disability and life insurance. We also provide a 401(k) plan with employer match, flexible spending accounts, employee discount program and an employee referral program.