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Quick Lane Advisor Jobs in Minnesota (NOW HIRING)

CORNERSTONE AUTO GROUP

Quick Lane Advisor

Elk River, MN · On-site

$20 - $25/hr

We are looking for someone to join us as a Quick Lane Advisor at our Ford Quick Lane location in Elk River. Benefits that we offer: · Paid Training and Development · Paid Time Off (PTO) · Flexible ...

Wolf Motor Company

Quick Lane Advisor

Jordan, MN · On-site

Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. * Take ownership of the customer's experience by carrying out those additional ...

Wolf Motor Company

Quick Lane Advisor

Jordan, MN · On-site

Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. * Take ownership of the customer's experience by carrying out those additional ...

Wolf Motor Company

Quick Lane Advisor

Jordan, MN · On-site

Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. * Take ownership of the customer's experience by carrying out those additional ...

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Quick Lane Advisor information

What does a Quick Lane Advisor do?

A Quick Lane Advisor typically greets customers, listens to their vehicle concerns, and recommends appropriate maintenance or repair services. They create work orders, communicate with technicians about customer needs, and keep customers updated on the status of their vehicles. Advisors also review completed work with customers, explain any recommendations, and process payments. This role requires strong communication skills and the ability to multi-task in a fast-paced, team-oriented environment.

What is a Quick Lane Advisor?

A Quick Lane Advisor is a customer service professional who works at Quick Lane Tire & Auto Centers, assisting customers with their vehicle maintenance and repair needs. They act as the main point of contact between customers and technicians, helping to diagnose issues, explain recommended services, and ensure that work is completed efficiently. Quick Lane Advisors also handle appointments, provide cost estimates, and answer any questions customers may have. Their goal is to provide a smooth and positive experience for customers needing routine automotive services such as oil changes, tire rotations, and brake inspections.

What skills and qualifications does a Quick Lane Advisor need?

To thrive as a Quick Lane Advisor, you need strong automotive knowledge, customer service skills, and often a high school diploma or equivalent. Familiarity with dealership management systems, basic point-of-sale software, and vehicle diagnostic tools is typically required. Exceptional communication, problem-solving abilities, and a customer-oriented attitude help you build trust and efficiently address client concerns. These skills and qualities are essential for ensuring customer satisfaction, streamlining service operations, and driving repeat business in a fast-paced automotive service environment.

What is the difference between Quick Lane Advisor vs Service Advisor?

AspectQuick Lane AdvisorService Advisor
CredentialsHigh school diploma, automotive service knowledgeHigh school diploma, often additional certifications
Work EnvironmentQuick service lanes, fast-pacedFull-service repair shops, customer-focused
Employer & IndustryAutomotive dealerships, quick service centersAutomotive dealerships, repair shops
Primary RoleAssist customers with quick service needs, recommend servicesAdvise customers on repairs, estimate costs, upsell services

Quick Lane Advisors focus on fast, efficient customer service for quick maintenance, while Service Advisors handle comprehensive vehicle repairs and detailed customer consultations. Both roles require automotive knowledge but differ in scope and environment.

What are popular job titles related to Quick Lane Advisor jobs in Minnesota? For Quick Lane Advisor jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Quick Lane Advisor jobs in Minnesota look for? The top searched job categories for Quick Lane Advisor jobs in Minnesota are:
What cities in Minnesota are hiring for Quick Lane Advisor jobs? Cities in Minnesota with the most Quick Lane Advisor job openings:
Quick Lane Advisor jobs near you

Automotive Quick Lane Advisor

Ryan Automotive

Buffalo, MN • On-site

$23 - $33/hr

Full-time

Posted 18 days ago

Job description

Job Description

Ryan Auto Mall is excited to announce an opening for a Full-Time Quick Lane Advisor at our busy automotive service center. This pivotal role is perfect for individuals passionate about the automotive industry and customer service. As a Quick Lane Advisor, you will be on the frontline, ensuring our customers receive the best possible experience during their service visits. This position is not remote and will require the candidate to be onsite at our facility.

Joining our team means becoming part of a dynamic environment dedicated to professionalism, performance, and customer satisfaction. You will play a crucial part in maintaining the operational flow of our Fast Lane services, maximizing efficiency and promoting a positive atmosphere that values each customer's time and business.

Duties and Responsibilities

  • Greet customers promptly and provide friendly, knowledgeable service.
  • Assess customer service needs and advise on maintenance requirements and potential solutions.
  • Prepare detailed work orders based on the initial evaluation and technician diagnostics.
  • Coordinate and prioritize workflow between customers and the service team to ensure effective queue management.
  • Communicate clearly and accurately the recommendations from technicians to the customer.
  • Offer cost estimates for repairs and routine maintenance and explain the value and benefits of services provided.
  • Process service orders and payments efficiently, maintaining accurate records.
  • Consistently follow up with customers on the status of their vehicle and notify them promptly upon completion of service.
  • Handle customer concerns with empathy and resolve challenges by proposing beneficial resolutions.
  • Contribute to team effort by accomplishing related results as needed, maintaining a cooperative and supportive atmosphere.
  • Maintain high standards of customer satisfaction, collecting feedback to continually improve service delivery.
  • Stay informed of the latest industry trends and service innovations.

Requirements

  • Proven experience as a Service Advisor or similar role within the automotive industry, preferably in a fast-paced service environment.
  • Exceptional communication and customer service skills, with the ability to convey technical information in an understandable manner.
  • Strong organizational skills and attention to detail, critical for managing multiple tasks simultaneously.
  • Solid understanding of automotive service procedures and protocols.
  • Basic financial acumen, capable of handling costing and billing processes.
  • Ability to work effectively both independently and as part of a team.
  • A positive attitude and resilience in dealing with customer complaints and queries.
  • Commitment to adhering to company policies and industry regulations related to vehicle service and customer care.
  • A high school diploma or equivalent; an associate degree or vocational training in automotive service management is preferred.
  • Computer literacy and proficiency with service-related software systems.
  • Availability to work in non-standard hours, including weekends, if required.