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Queue Jobs (NOW HIRING)

Gildan Activewear

Operator, Queue Monitoring

Charleston, SC

$16.50 - $21.50/hr

Responsible for the efficient operation of the work queue, allocating orders, writing SCNs, researching shorts, generating systemic picks, report research, providing information to 589 and/or reach ...

AT&T

Queue Coordinator (QC 0) (Government)

Columbia, MD · On-site

$33K - $68K/yr

Join our dynamic team as a Queue Coordinator supporting a large-scale government contract! In this critical role, you'll be the central hub of our ticket management process, ensuring efficient ticket ...

New

Photon Queue Inc.

Senior Optical Engineer

Lemont, IL · On-site

$130K - $170K/yr

Company Overview Photon Queue builds the world's leading quantum memory devices - systems that store and release single photons. Using a unique free-space storage architecture that achieves kilometer ...

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How much do queue jobs pay per year?

As of Aug 17, 2026, the average yearly pay for queue in the United States is $45,991.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $53,500.00 per year, depending on experience, location, and employer.

What is a queue?

Queue jobs typically refer to positions where an individual manages or operates queues, which are lines or sequences of people or items waiting for a service. These roles are common in customer service, IT (such as managing job queues in computing), or operations environments. The main responsibility is to ensure that the queue runs efficiently, customers or tasks are attended to in order, and any issues are resolved promptly. In IT, a queue job may involve managing tasks that are waiting to be processed by a system. Successful queue management helps improve workflow and customer satisfaction.

What are the key skills and qualifications needed to thrive as a queue manager?

To thrive as a Queue Manager, you need strong organizational skills, attention to detail, and experience in workflow or operations management, often supported by a relevant degree or experience in logistics or customer service. Familiarity with queue management systems, scheduling software, and possibly CRM platforms is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure set outstanding candidates apart. These skills ensure efficient service delivery, minimize wait times, and enhance the overall customer experience in busy environments.

What are some common challenges faced by professionals working in a queue management role, and how can they be addressed?

Professionals in queue management roles often face challenges such as handling high volumes of customer requests, maintaining efficient service flow, and quickly resolving bottlenecks or technical issues. To address these challenges, it's important to utilize robust queue management systems, communicate clearly with both team members and customers, and remain adaptable during peak periods. Collaboration with IT and customer service teams ensures smooth operations, while ongoing training helps staff stay prepared for unexpected situations.

What is the difference between Queue vs Call Center Agent?

AspectQueueCall Center Agent
Primary RoleManage and organize customer requests or tasks in a systemHandle inbound or outbound customer calls, providing support or information
Required SkillsOrganizational skills, system knowledgeCommunication skills, customer service experience
Work EnvironmentTypically in a technical or administrative settingCall centers, customer service departments
CertificationsNot usually requiredCustomer service certifications may be preferred

While a Queue involves managing tasks or requests within a system, a Call Center Agent directly interacts with customers via phone. Both roles are essential in customer service operations but differ in daily responsibilities and skill requirements.

More about Queue jobs

What cities are hiring for Queue jobs?

Cities with the most Queue job openings:

What are the most commonly searched types of Queue jobs?

The most popular types of Queue jobs are:

What states have the most Queue jobs?

States with the most job openings for Queue jobs include:

What job categories do people searching Queue jobs look for?

The top searched job categories for Queue jobs are:

Queue jobs near you
Infographic showing various Queue job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 1% Temporary, and 3% Contract. Highlights an 85% Physical, 4% Hybrid, and 11% Remote job distribution, with an average salary of $45,991 per year, or $22.1 per hour.

IT Queue Coordinator- Herndon, VA

Serco USA

Chantilly, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Position Description & Qualifications
The IT Queue Coordinator is responsible for the operational management and governance of the IT service desk ticket queue, ensuring incidents and service requests are assigned, prioritized, monitored, and resolved in accordance with established Service Level Agreements (SLAs) and ITIL best practices. This role serves as the central point of coordination between Tier 1, Tier 2, Tier 3, Field Services, and other IT support teams to maximize workflow efficiency, improve customer satisfaction, and ensure timely service delivery. The Queue Coordinator continuously monitors ticket health, identifies bottlenecks, drives queue hygiene, and provides real-time operational oversight to maintain optimal service desk performance.
In this role, you will:
  • Monitor all IT service queues throughout the business day.
  • Ensure tickets are categorized, prioritized, and assigned appropriately.
  • Balance workloads across Tier 1, Tier 2, Tier 3, and Field Services teams.
  • Identify aging tickets and proactively drive resolution.
  • Escalate critical incidents according to established procedures.
  • Ensure tickets meet SLA and Operational Level Agreement (OLA) targets.
  • Enforce Incident, Request Fulfillment, and Major Incident Management processes.
  • Ensure proper ticket documentation and lifecycle management.
  • Validate ticket quality before escalation or closure.
  • Monitor adherence to ITIL standards and organizational processes.
  • Recommend continual service improvement opportunities.
  • Coordinate ticket transfers between support groups.
  • Communicate workload priorities to technical teams.
  • Assist with resource allocation during high-volume periods.
  • Support Major Incident communications and coordination.
  • Monitor queue capacity and recommend staffing adjustments.
  • Produce daily operational queue reports.
  • Track SLA compliance metrics.
  • Identify recurring ticket trends and top support drivers.
  • Report backlog statistics and aging analysis.
  • Develop recommendations to improve service efficiency.
  • Ensure high-priority customer issues receive immediate attention.
  • Monitor customer communications for timeliness.
  • Coordinate follow-ups with technicians and customers.
  • Escalate customer satisfaction concerns appropriately.
  • Identify recurring operational inefficiencies.
  • Recommend automation opportunities.
  • Assist with Knowledge Base improvement initiatives.
  • Participate in process improvement projects.
  • Support operational readiness during organizational changes.

To be successful in this role, you wil have:
  • Associate degree in Information Technology, Computer Science, Business, or equivalent experience.
  • At least 5 years of IT Service Desk or Help Desk experience.
  • Experience working within an ITIL-based environment.
  • Experience using enterprise ticketing platforms such as ServiceNow, Jira Service Management, BMC Remedy, Ivanti, or Freshservice.
  • Experience monitoring SLA performance.
  • Ability to travel up to 10%.

Additional desired experience and skills:
  • ITIL 4 Foundation Certification.
  • HDI Support Center Analyst (HDI-SCA).
  • HDI Support Center Team Lead.
  • Microsoft or CompTIA certifications (A+, Network+, Security+).
  • Experience supporting federal or regulated environments (preferred for government contracts).

Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Pay Transparency
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):
  • Medical, dental, and vision insurance
  • Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
  • 401(k) plan that includes employer matching funds
  • Tuition reimbursement program
  • Life insurance and disability coverage
  • Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
  • Birth, adoption, parental leave benefits
  • Employee Assistance Plan

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.

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