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Queue Manager Jobs in Riverside, CA (NOW HIRING)

Collectorsuniverse

Head of Fraud Operations

Santa Ana, CA · On-site +1

$139K - $200K/yr

Manage review-queue health, decision SLAs, and analyst productivity and quality. Investigations & Response * Multi-typology investigations. Lead investigations into payment fraud, account takeover ...

TruArc Health

Customer Support

Irvine, CA · On-site

$21 - $24/hr

Successfully manage and monitor the phone queue * Correspond professionally with customers via email, phone, and chat * Provide excellent customer service while maintaining the company's positive ...

Ironwall

Office Manager & IT Coordinator

Mission Viejo, CA · On-site

$65K - $85K/yr

Manage office supplies, vendors, facilities, equipment, and support business travel arrangements ... Support benefits administration, including new-hire enrollment, the health insurance queue, and ...

New

lululemon

PEAK: Production Control Coordinator

Ontario, CA · On-site

$28.51 - $31.66/hr

... management. They investigate waving issues and use a high level of communication to reach ... This role will play a crucial part in waving, order queue maintenance, and work flow optimization ...

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How much do queue manager jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for queue manager in Riverside, CA is $22.18, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $22.07 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.

What are popular job titles related to Queue Manager jobs in Riverside, CA?

For Queue Manager jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Queue Manager jobs in Riverside, CA look for?

The top searched job categories for Queue Manager jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Queue Manager jobs?

Cities near Riverside, CA with the most Queue Manager job openings:

Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Riverside, CA as of August 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 100% In-person job distribution, with an average salary of $46,140 per year, or $22.2 per hour.

Regional Director, Patient Access

Prime Healthcare Management Inc

Ontario, CA • On-site

$93K - $134K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Prime Healthcare rating

6.5

Company rating: 6.5 out of 10

Based on 285 frontline employees who took The Breakroom Quiz

606th of 891 rated healthcare providers

Job description

Overview
Prime Healthcare is an award-winning health system headquartered in Ontario, California. Prime Healthcare operates 54 hospitals and has more than 360 outpatient locations in 15 states providing more than 3.0million patient visits annually. It is one of the nation's leading health systems with over 60,000 employees and physicians. Twenty-one of the Prime Healthcare hospitals are members of the Prime Healthcare Foundation, a 501(c)(3) not-for-profit public charity. Prime Healthcare is actively seeking new members to join our corporate team!
Responsibilities
The Corporate Regional Director of Patient Access provides leadership, direction, and administrative guidance to all Prime Healthcare Admitting Areas in all aspects of the Admitting department as well as all Patient Accounting Department as it relates to issues that flow from admitting to the Patient Accounting Departments. This includes all registration functions within relevant admitting areas of the hospital, Information Desk, financial counseling, Insurance Verification Cashier processes, hospital mail processes as well as the PBX areas. Is responsible for all Standardized Training and Education as it relates to all Prime Healthcare Admitting and PFS departments as directed. Functions as the Corporate Admitting Core Team Leader for implementations, and conversions; responsible for the development of training materials. Supports Corporate PFS Director as directed.
Key Duties:
  • Demonstrated operational proficiency in Epic (Grand Central, Prelude, Cadence) in a live production environment; implementation or optimization experience preferred
  • Manages daily work queue volume and aging to established thresholds, prioritizing revenue-critical queues (registrations edits, eligibility/COB, authorization, MSP) before claim submission deadlines
  • Monitors work queue trending to identify systemic registration defects and drives correction at the source rath than at the rework stage
  • Owns end to end Patient Access workflow design across scheduling, preregistering, financial clearance arrival/check, check in and ED registration
  • Documents and maintains click-level standard work for each registration workflow, ensuring consistency across all access points and shits
  • Align local workflows to enterprise standards
  • Validates workflow changes in ERH before deployment and confirms staff competency post-change through audit
  • Partners with other departments to close authorization gaps ahead of day of service

Qualifications
EDUCATION, EXPERIENCE, TRAINING
  1. High school diploma or equivalent; Bachelor's degree required.
  2. Two (2) to three (3) years experience as a Director in the Admitting areas of an acute care facility required, with management and leadership experience of five (5) to eight (8) years preferred.
  3. Preferred Skills and Abilities: Must be able to demonstrate understanding of and ability to interpret regulatory standards as they apply to the Admitting areas as well as OSHPD, CMS and EMTALA regulations. Strong organizational skills required for effective communication with Prime Healthcare Services Corporate, Prime Healthcare Associates, physicians, public, staff and local administrations. Must be able to work in fast paced environment with frequent interruptions.
  4. EPIC implementation required.

Pay Transparency
Prime Healthcare offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. Benefits may vary based on employment status, i.e. full-time, part-time, per diem or temporary. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $93,080 to $134,804 on an annualized basis. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.
Employment Status
Full Time
Shift
Days
Equal Employment Opportunity
Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

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