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Queue Manager Jobs in Riverside, CA (NOW HIRING)

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IT Support Services Technician

Orange, CA · On-site

$32 - $34/hr

... managing a ticket queue and prioritizing tasks effectively - Collaborate with team members to resolve client issues and share relevant technical findings - Operate effectively in a fast-paced, non ...

New

Reflex Networking

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IT Support Services Technician

Orange, CA · On-site

$32 - $34/hr

... managing a ticket queue and prioritizing tasks effectively - Collaborate with team members to resolve client issues and share relevant technical findings - Operate effectively in a fast-paced, non ...

New

NCSOFT

Customer Support Lead

Irvine, CA · On-site

Monitor ticket volume, queue health, and response times; surface trends and flag emerging issues before they become player-facing crises. * Manage player escalations, including VIP and high ...

Collectorsuniverse

Head of Fraud Operations

Santa Ana, CA · On-site +1

$139K - $200K/yr

Manage review-queue health, decision SLAs, and analyst productivity and quality. Investigations & Response * Multi-typology investigations. Lead investigations into payment fraud, account takeover ...

TruArc Health

Customer Support

Hemet, CA · On-site

$21 - $24/hr

Successfully manage and monitor the phone queue * Correspond professionally with customers via email, phone, and chat * Provide excellent customer service while maintaining the company's positive ...

Bunzl Distribution Inc.

Buyer

Anaheim, CA · On-site

$71K - $75K/yr

The Buyer will execute a queue of Purchasing activity which may be oriented by category, market ... Adherence to category management guidelines or demand plans that ensure preferred vendor ...

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BUNZL

Buyer

Anaheim, CA · On-site

$71K - $75K/hr

The Buyer will execute a queue of Purchasing activity which may be oriented by category, market ... Adherence to category management guidelines or demand plans that ensure preferred vendor ...

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Bunzl

Buyer

Anaheim, CA · On-site

$71K - $75K/yr

The Buyer will execute a queue of Purchasing activity which may be oriented by category, market ... Adherence to category management guidelines or demand plans that ensure preferred vendor ...

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Collectors

Supervisor, Customer Relations

Santa Ana, CA · On-site

This role owns queue performance, SLAs, escalations, and day-to-day execution for Vault-related CRC ... You'll report to the Assistant Manager, PSA Customer Relations and work from our Santa Ana, CA ...

West Coast University

Financial Aid Analyst

Irvine, CA · On-site

Monitors personal activity queue in Student Information System and completes required tasks so that ... Document in Student Information System contact manager all actions taken to resolve activities in a ...

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Queue Manager information

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How much do queue manager jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for queue manager in Riverside, CA is $22.18, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $22.07 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.

What are popular job titles related to Queue Manager jobs in Riverside, CA?

For Queue Manager jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Queue Manager jobs in Riverside, CA look for?

The top searched job categories for Queue Manager jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Queue Manager jobs?

Cities near Riverside, CA with the most Queue Manager job openings:

Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Riverside, CA as of August 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 100% In-person job distribution, with an average salary of $46,140 per year, or $22.2 per hour.

MAC Program Support Representative II

Orange, CA • Hybrid

Cencora
See more jobs at Cencoraexternal

$24/hr

Full-time

Medical, Dental, Vision

Re-posted 23 days ago

Key responsibilities

  • Manage the end-to-end process of Maximum Allowable Cost (MAC) cases, including intake, data entry, and submission to PBMs.

  • Create, update, and close MAC cases in the system, monitor case aging, and prioritize pending reviews to minimize backlog.

  • Track, report, and escalate MAC performance metrics and systemic issues, serving as the escalation point for complex MAC cases and disputes.

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details
Job Description

This role is in support of Cencora's distribution services in the US operating through our AmerisourceBergen business.

Summary of Role:

Under the direction of the Senior Manager, the MAC Program Support Rep II is accountable for the end-to-end management of Maximum Allowable Cost (MAC) cases across the GNP/Elevate/Accelerate programs. This role owns the full MAC lifecycle - from daily intake, data entry, and PBM submissions through appeal processing, response challenges, and customer reporting. The MAC Program Support Rep II serves as the team's subject matter expert and escalation point for all MAC-related activities, ensuring timely resolution, accurate case management, and favorable outcome optimization on behalf of member pharmacies.

Shift Details: Monday-Friday 8am-5pm PST, hybrid in office in Orange, CA 2 days

Pay Details: $24/hr-$26/hr/hr (DOE)

Responsibilities:

  • Receives, identifies, and triages all MAC requests submitted via the MAC mailbox
  • Performs daily data entry of all MAC requests, additions, and updates - including online submissions and outcome communications.
  • Submits weekly research requests to PBMs; tracks and follows up on open items.
  • Manages the MAC mailbox, ensuring timely response and queue hygiene.
  • Creates, updates, and closes MAC cases in the applicable system(s) in accordance with established workflows.
  • Monitors case aging and prioritizes pending review queue to minimize backlog.
  • Updates MAC cases based on PBM responses; documents outcomes accurately for audit and reporting purposes.
  • Submits MAC appeals to PBMs within required timeframes; tracks submission status and outcomes.
  • Challenges unfavorable MAC responses using available program data and appeal pathways.
  • Monitors favorable vs. unfavorable outcome rates and escalates systemic issues or trends to management.
  • Serves as the escalation point for complex MAC cases and PBM disputes.
  • Produces bi-weekly and monthly customer-facing MAC reports, including case volume, submission rates, and outcome summaries.
  • Tracks and communicates key MAC performance metrics (e.g., case creation, submission rate, favorable outcome rate, pending review aging).
  • Partners with cross-functional teams (IT, operations, PBMs) to resolve MAC-related issues impacting customer economics.
  • Maintains SOPs, reference materials, and documentation for MAC workflows.
  • Flags and escalates systemic MAC pricing issues that may impact program participation or customer retention.

Education:

  • High School Diploma/GED or equivalent experience required.

  • 3+ years of experience in customer systems support, customer operations, service operations, order management, case management, or a related field required.

  • Certification in IT service management, customer support, customer relationship management systems, process improvement, or equivalent certification preferred.

Skills and Knowledge:

  • Customer service skills to properly resolve common everyday issues to prevent escalations or customer complaints.

  • Strong personal organizational skills to facilitate successful completion of tasks and priorities as assigned.

  • Ability to work interdependently with other team members to accomplish daily tasks and processes.

  • Ability to communicate effectively and professionally verbally, non-verbally, and in writing

  • Introductory computer skills in order to operate effectively with company systems and programs; knowledge of Microsoft Word, Excel and Access; or similar database programs and structures.

  • Introductory knowledge and experience in using features of Microsoft Outlook including: E-mail File Retention and Retrieval, Contact Management, and Calendar and Task Tracking Tools.

  • Preferred working knowledge or experience of pharmacy benefit management companies and retail pharmacy operations

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Full time
Salary Range*
$34,000 - 62,370

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

.

Affiliated Companies:Affiliated Companies: AmerisourceBergen Services Corporation

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