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Queue Manager Jobs in Miami, FL (NOW HIRING)

UJV

Fora Specialist - Tropics

Miami, FL · On-site

Ability to manage multiple priorities while maintaining accuracy. * Comfortable working in a fast-paced, queue-based environment. * Coachable mindset with a willingness to continuously learn and ...

Stellar IT Group

Service Desk Team Lead

Miami, FL · On-site

They will be responsible for managing the ticket queue of their designated shift. * They will be responsible for monitoring SLA's and looking at the queue and taking a step back to look at ...

Stellar IT Group

Service Desk Team Lead

Miami, FL · On-site

They will be responsible for managing the ticket queue of their designated shift. * They will be responsible for monitoring SLA's and looking at the queue and taking a step back to look at ...

Msmc

HIM Analysis Tech Medical Records

Miami Beach, FL · On-site

$36K - $49K/yr

... managing medical record deficiencies to ensure timely, accurate chart completion in compliance with ... Monitors reanalysis queue (physician decline queue) daily and reassigns deficiencies when ...

Alto

Employee Experience Associate

Miami, FL · On-site

$50K - $55K/yr

Ticket & Queue Management: Manage Zendesk queues, ensuring timely responses, maintaining SLA adherence, and delivering accurate and thorough resolutions for all employee and customer inquiries.

New

Alto

Employee Experience Associate

Miami, FL · On-site

$50K - $55K/yr

Ticket & Queue Management: Manage Zendesk queues, ensuring timely responses, maintaining SLA adherence, and delivering accurate and thorough resolutions for all employee and customer inquiries.

New

Hotwire Communications

AI Engineer

Fort Lauderdale, FL · On-site

Async queue management and retry logic for high-volume pipelines * Configure private endpoints and VNet integration for model APIs to keep data off public internet paths * Implement cost allocation ...

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How much do queue manager jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for queue manager in Miami, FL is $20.34, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $20.24 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.

What are the most commonly searched types of Queue jobs in Miami, FL?

The most popular types of Queue jobs in Miami, FL are:

What are popular job titles related to Queue Manager jobs in Miami, FL?

For Queue Manager jobs in Miami, FL, the most frequently searched job titles are:

What job categories do people searching Queue Manager jobs in Miami, FL look for?

The top searched job categories for Queue Manager jobs in Miami, FL are:

What cities near Miami, FL are hiring for Queue Manager jobs?

Cities near Miami, FL with the most Queue Manager job openings:

Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Miami, FL as of August 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 100% In-person job distribution, with an average salary of $42,300 per year, or $20.3 per hour.

Fora Specialist - Tropics

UJV

Miami, FL • On-site

Full-time

Re-posted 3 days ago

Job description

About UJV
Who Are We?
Planning and managing a 5-star vacation from scratch requires expertise, cleverness, and a genuine passion for detail. That's what UJV is all about. UJV is a service-driven team of experts that work behind the scenes, engineering luxury travel experiences for advisors globally, so they can grow their business and fully satisfy their exclusive clients.
We are the luxury travel advisor's right hand. How?
  • UJV is a team of travel experts that advises and supports luxury travel advisors worldwide.
  • We work behind the scenes as allies of top luxury travel advisors, to offer a 5 Star experience for their clients.
  • We offer travel advisors the knowledge and tools needed to grow their business and better serve their exclusive clients.
  • We offer an experience-centered service based on passion, expertise, integrity
  • and attention to detail.
  • We are willing to do the hard work in order to see our clients shine.

Role Mission
Most people who become top-producing luxury travel specialists don't start there-they build the knowledge, instincts, and sales skills over time. The Fora Specialist - Tropics role is designed to be that starting point.
You'll work with Fora travel advisors who submit luxury travel inquiries through the UJV platform across the Caribbean, Mexico, and select destinations. Your responsibility is to claim inquiries from the queue, provide expert guidance throughout the booking journey, and deliver such an outstanding experience that advisors specifically request to work with you again.
This is a queue-based environment, meaning you won't inherit a portfolio of accounts-you'll build your own reputation through responsiveness, expertise, attention to detail, and exceptional service. Your growth in this role is determined by the value you consistently deliver.
Responsibilities
Work the Queue
  • Claim incoming travel inquiries and bookings through the UJV platform.
  • Take full ownership of every booking from inquiry through completion.
  • Respond quickly while maintaining exceptional accuracy and attention to detail.
  • Deliver a seamless experience that encourages repeat business from Fora advisors.

Pre-Sale Consultation
  • Guide Fora advisors during the research and planning stages.
  • Recommend destinations, resorts, and luxury properties based on client needs.
  • Develop expertise across the Caribbean, Mexico, and UJV's preferred partners.
  • Help advisors confidently move inquiries toward confirmed bookings.

Post-Booking Servicing
  • Manage itinerary updates, booking modifications, room changes, and operational requests.
  • Ensure every reservation remains accurate throughout the booking lifecycle.
  • Maintain proactive communication with advisors regarding any updates or changes.
  • Deliver exceptional service before client departure.

Concierge Coordination
  • Coordinate value-added travel experiences including transfers, excursions, dining reservations, spa appointments, and other itinerary enhancements.
  • Personalize each itinerary to create memorable luxury experiences.
  • Identify opportunities to elevate every booking beyond accommodations alone.

Quality Control
  • Perform detailed quality assurance checks before itineraries are finalized.
  • Verify accommodations, transfers, dining reservations, and additional services.
  • Ensure accuracy across every booking component before advisor delivery.
  • Maintain UJV's luxury service standards throughout the booking process.

Build Long-Term Relationships
  • Deliver consistent service that encourages advisors to seek you out for future bookings.
  • Maintain accurate CRM records and follow-up activities.
  • Treat every interaction as an opportunity to strengthen advisor relationships and build trust.
Qualifications
  • Passion for luxury travel and a genuine interest in Caribbean and Mexico destinations.
  • Previous experience in customer service, hospitality, sales, travel, or a client-facing role is preferred but not required.
  • Strong written and verbal communication skills in English.
  • Excellent organizational skills with exceptional attention to detail.
  • Ability to manage multiple priorities while maintaining accuracy.
  • Comfortable working in a fast-paced, queue-based environment.
  • Coachable mindset with a willingness to continuously learn and improve.
  • Strong problem-solving skills and a proactive approach to customer service.
What You'll Learn
We provide comprehensive training to help you build a successful career in luxury travel. Throughout your journey, you'll develop expertise in:
  • Caribbean and Mexico luxury hotels, destinations, seasonality, and product positioning.
  • B2B luxury travel sales and the Fora advisor ecosystem.
  • The complete booking lifecycle-from inquiry to post-booking servicing.
  • CRM best practices and professional pipeline management.
  • Luxury client consultation and destination matching.
  • UJV's standards for service excellence, quality control, and luxury travel execution.
Who You Are
  • You're ambitious and excited to grow your career in luxury travel.
  • You enjoy building relationships and naturally earn people's trust through your communication and responsiveness.
  • You love learning, embrace feedback, and continuously look for ways to improve.
  • You understand that attention to detail isn't just important-it's essential when creating exceptional travel experiences.
  • You're energized by a fast-paced environment, can manage multiple priorities with confidence, and take pride in delivering outstanding service.
  • Most importantly, you genuinely love travel and are excited to become an expert in the destinations and experiences UJV offers.
Why You'll Love This Role
  • This is more than an entry-level position-it's the foundation for a long-term career in luxury travel sales.
  • You'll receive hands-on training, work alongside experienced travel professionals, and develop the expertise needed to build lasting relationships with luxury travel advisors.
  • Your success is based on the reputation you build, the knowledge you develop, and the exceptional experiences you help create for travelers around the world.
  • If you're passionate about travel, motivated to learn, and ready to grow within a high-performance team, we'd love to meet you.

Apply