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Queue Manager Jobs in Boston, MA (NOW HIRING)

Caffe Nero

Assistant Store Manager

Boston, MA · On-site

Serving 2 customers at a time and making sure that everyone in the queue is acknowledged and valued. * Work with the Store Manager to achieve and exceed planned business and financial targets.

Caffe Nero

Assistant Store Manager

Boston, MA

Serving 2 customers at a time and making sure that everyone in the queue is acknowledged and valued. * Work with the Store Manager to achieve and exceed planned business and financial targets.

Caffe Nero

Assistant Store Manager

Boston, MA · On-site

Serving 2 customers at a time and making sure that everyone in the queue is acknowledged and valued. * Work with the Store Manager to achieve and exceed planned business and financial targets.

Caffe Nero

Assistant Store Manager

Boston, MA · On-site

Serving 2 customers at a time and making sure that everyone in the queue is acknowledged and valued. * Work with the Store Manager to achieve and exceed planned business and financial targets.

Stage Karaoke & Studios

Karaoke DJ

Boston, MA · On-site

$20/hr

Organize the queue so every guest gets a fair chance to sing and the energy on stage stays high ... Support management with special events and themed nights. REQUIREMENTS * Technical Savvy -- Some ...

Viva Karaoke x Studios

Karaoke DJ

Boston, MA · On-site

$20/hr

Organize the queue so every guest gets a fair chance to sing and the energy on stage stays high ... Support management with special events and themed nights. REQUIREMENTS At Viva Karaoke x Studios ...

Stage Karaoke & Studios

Karaoke DJ

Boston, MA · On-site

$20/hr

Organize the queue so every guest gets a fair chance to sing and the energy on stage stays high ... Support management with special events and themed nights. REQUIREMENTS * Technical Savvy - Some ...

Viva Karaoke x Studios

Karaoke DJ

Boston, MA

$20/hr

Organize the queue so every guest gets a fair chance to sing and the energy on stage stays high ... Support management with special events and themed nights. REQUIREMENTS ABOUT THE COMPANY At Viva ...

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Queue Manager information

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How much do queue manager jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for queue manager in Boston, MA is $23.10, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $22.98 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.

What are popular job titles related to Queue Manager jobs in Boston, MA?

For Queue Manager jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Queue Manager jobs in Boston, MA look for?

The top searched job categories for Queue Manager jobs in Boston, MA are:

What cities near Boston, MA are hiring for Queue Manager jobs?

Cities near Boston, MA with the most Queue Manager job openings:

Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Boston, MA as of August 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 100% In-person job distribution, with an average salary of $48,048 per year, or $23.1 per hour.

Assistant Store Manager

Boston, MA • On-site

Caffe Nero
Food Services and Drinking Places • 51 - 200 employees
Learn more about Caffe Neroexternal

Full-time

Re-posted 12 days ago

Job description

Company Description
We are a family run company that believes in promoting from within and sharing our success with our team. We have recently been Zagat rated as one of the top 10 coffee shops in Boston and Foursquare lists us in the 15 best trendy places in Boston.
Job Description
Now Hiring Assistant Managers for our locations in the Boston Area.
This is a great opportunity to begin a new management career or advance your existing responsibilities.
We are a family run company that believes in promoting from within and sharing our success with our team. We have recently been Zagat rated as one of the top 10 coffee shops in Boston and Foursquare lists us in the 15 best trendy places in Boston.
Assistant Manager
To build and retain a great team which embodies Caffè Nero's culture by providing excellent customer service and the best standards of coffee and food at all times.
Qualifications
Required Skills and Experience:
  • At least 1 year of Shift Supervisor/Assistant Manager experience
  • Delivering great customer service and excellent coffee - always and throughout the team.
  • Serving 2 customers at a time and making sure that everyone in the queue is acknowledged and valued.
  • Work with the Store Manager to achieve and exceed planned business and financial targets.
  • Conducting regular team meetings to keep everyone informed of business goals and what's happening in the CaffèNero family.
  • Managing a team to deliver excellent customer service and operational standards.
  • Supporting your team to achieve their career ambitions.
  • Motivating and inspiring your team and act as their role model.
  • Bringing great people into your team and making them feel part of your store family.
  • Working together with your Store Manager to constantly drive improvements in your store to deliver excellence.
  • Deputizing in the absence of the Store Manager - such as days off and vacation coverage.
  • Proficiency using various computer systems.

What You Can Expect
At Nero you will be part of a family, that's how we think of ourselves here. Our people are kind and share a passion for making the finest coffee and have fun doing it. Working for a company that has won accolades for its coffee and design - you will receive fantastic training both in and out of your store, learning to perfect your coffee making skills and to deliver a top rate experience to our customers.
We will also give you the opportunity to develop your career -- fast! Over 80% of our current Store Managers started out as baristas, and we have ambitious growth plans.
Additional Information
All your information will be kept confidential according to EEO guidelines.

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