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Queue Manager Jobs in Boston, MA (NOW HIRING)

Viva Karaoke x Studios

Karaoke DJ

Boston, MA

$20/hr

Organize the queue so every guest gets a fair chance to sing and the energy on stage stays high ... Support management with special events and themed nights. REQUIREMENTS ABOUT THE COMPANY At Viva ...

Viva Karaoke x Studios

Karaoke DJ

Boston, MA · On-site

$20/hr

Organize the queue so every guest gets a fair chance to sing and the energy on stage stays high ... Support management with special events and themed nights. REQUIREMENTS At Viva Karaoke x Studios ...

Zelis

Director, Contact Center Technology

Boston, MA

Oversee routing strategies, telephony configuration, IVR design, queue management, integrations, and release management. * Establish governance, operational standards, monitoring, documentation, and ...

Zelis

Director, Contact Center Technology

Boston, MA · On-site

Oversee routing strategies, telephony configuration, IVR design, queue management, integrations, and release management. * Establish governance, operational standards, monitoring, documentation, and ...

metrocu

Financial Crimes Specialist

Chelsea, MA

Phone Queue Coverage & Case Management: Assist with Financial Crimes phone queue coverage to maintain service levels; handle incoming calls from members and internal departments regarding suspected ...

Blitzy

Customer Support Engineer

Cambridge, MA · On-site

$100K - $140K/yr

... queue depth, DB rows), not by guessing. * Kubernetes & Docker. * Major cloud providers: GCP, AWS, and Azure. Hands-on with at least one deeply and able to work across the others: managed Kubernetes ...

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How much do queue manager jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for queue manager in Boston, MA is $23.10, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $22.98 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.

What are popular job titles related to Queue Manager jobs in Boston, MA?

For Queue Manager jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Queue Manager jobs in Boston, MA look for?

The top searched job categories for Queue Manager jobs in Boston, MA are:

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Cities near Boston, MA with the most Queue Manager job openings:

Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Boston, MA as of August 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 100% In-person job distribution, with an average salary of $48,048 per year, or $23.1 per hour.

Client Support Engineer

Data Evolution LLC

Dorchester, MA • Remote

Full-time

Posted 24 days ago

Job description

Job Purpose

The Client Support Engineer is responsible for delivering technical support, platform operations, and managed service execution for Data Evolution clients. This role supports both proactive platform work and reactive client service needs, including endpoint, Microsoft 365, backup, security, identity, and general support workflows.

The role is operational and execution oriented. Engineers perform structured recurring work, respond to support requests, participate in platform deployments, follow established standards and SOPs, and maintain professional client communication and documentation.

This position may support multiple service areas depending on business need, including Platforms, Reactive Support, onboarding, alert response, and client-site work.

Duties and Responsibilities

Platform Deployment & Configuration

  • Deploy and configure platforms in accordance with Data Evolution's established deployment standards and SOPs
  • Onboard new clients and tenants: M365, backup platforms, endpoint security, RMM agents, and identity tools
  • Participate in project planning and execution for platform deployments; maintain accurate project documentation
  • Audit existing deployments against standards; identify and remediate configuration drift
  • Maintain and contribute to SOPs, deployment checklists, and platform documentation

Backup Platform Operations

  • Execute structured monthly backup reviews across the full client stack: Datto SaaS, SkyKick, CloudHQ, Druva, Acronis, Veeam
  • Perform restore testing to validate backup integrity; document results per SOP
  • Triage and resolve backup failure alerts: stalled jobs, agent errors, licensing gaps, EWS/Exchange permission issues
  • Manage user-level backup provisioning and decommissioning as part of structured onboarding/offboarding workflows

Managed Services Operations

  • Monitor and triage Managed Alerts and Technical Alerts boards in ConnectWise Manage
  • Administer endpoint security and MDR platforms: agent deployment, tenant configuration, tamper protection, weekly report delivery
  • Review firewall logs and interface diagnostics; identify actionable alerts and escalate as needed
  • Remediate endpoint alerts: BitLocker re-encryption, RMM agent failures, ScreenConnect access issues
  • Manage M365 tenant administration: licensing, Exchange Online, shared mailboxes, EWS configuration via PowerShell

Reactive Support & Service Desk Participation

  • Respond to assigned client support requests through the service desk
  • Troubleshoot common end-user issues involving Microsoft 365, Windows, macOS, identity, applications, printing, networking, and endpoint access
  • Resolve or escalate incidents according to priority, impact, SLA, and internal escalation standards
  • Participate in ticket triage, alert review, and queue management as needed
  • Communicate clearly with clients regarding issue status, next steps, timelines, and resolution
  • Document troubleshooting steps, client communications, root cause, and resolution in the service ticket
  • Participate in on-call or after-hours support rotation as assigned

Automation & Configuration Management

  • Administer and extend automation workflows in Rewst; apply process automation principles to reduce manual recurring work
  • Manage M365 configuration and policy enforcement using Inforcer and similar configuration management tooling
  • Identify opportunities to automate repetitive managed services tasks and contribute to the team's automation backlog

General

  • Perform other duties as assigned to support client operations, managed services delivery, and internal business needs
  • Participate in cross-functional work across service teams as workload, urgency, and business priorities require
  • Follow Data Evolution standards, SOPs, documentation requirements, and escalation processes
  • Work service tickets and enter time accurately per company SOP
  • Participate in on-call rotation
  • Provide escalation-level support for platform issues surfaced by the help desk


Qualifications

Required

  • 2+ years in a managed services, IT operations, or similar technical role
  • Hands-on experience with at least two SaaS/endpoint backup platforms (Datto, SkyKick, Druva, Acronis, CloudHQ, or Veeam)
  • Microsoft 365 administration: licensing, Exchange Online, SharePoint, OneDrive, tenant management
  • Familiarity with M365 configuration management and policy enforcement tools (Inforcer or equivalent)
  • Strong documentation skills; consistent, structured ticket notation is a firm expectation
  • Professional written and verbal communication

Preferred

  • MSP background with biotech, pharma, or regulated-industry clients
  • Familiarity with Rewst or comparable workflow automation platforms; comfort with process automation principles
  • Experience with a PSA and RMM platform (ConnectWise Manage and Automate strongly preferred)
  • PowerShell scripting for M365/Exchange administration — strong preference; expected as a core competency
  • Sophos Intercept X administration: tenant management, agent deployment, reporting
  • Industry certification (CompTIA Security+, MS-102, or equivalent)


Working Conditions

This is an in-office position with a discretionary hybrid allowance. Currently, two office days per week (specified by the company) in our Woburn, MA office are required. Occasional evening or weekend work required for on-call rotation. No regular travel anticipated.


Direct Reports

None.