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Queue Manager Jobs in Boston, MA (NOW HIRING)

Stage Karaoke & Studios

Karaoke DJ

Boston, MA · On-site

$20/hr

Organize the queue so every guest gets a fair chance to sing and the energy on stage stays high ... Support management with special events and themed nights.

Simply Business

CSC Licensed Service Supervisor

Boston, MA · On-site +1

$67K - $110K/yr

Oversee Zendesk queue management, prioritizing complex requests for internal and external customers * Guide the team through automated digital shifts, Gen AI auto-reply rollouts for automated ...

Travelers

CSC Licensed Service Supervisor

Boston, MA · On-site

$67K - $110K/yr

Oversee Zendesk queue management, prioritizing complex requests for internal and external customers * Guide the team through automated digital shifts, Gen AI auto-reply rollouts for automated ...

Power Factors

Customer Solution Consultant, SCADA

Boston, MA · On-site

$21.50 - $26.50/hr

Prioritize and manage your queue effectively, balancing urgent customer needs with thorough investigation Comply and follow global support operational process for customer issue resolution. Technical ...

Caffe Nero

Assistant Store Manager

Boston, MA · On-site

Serving 2 customers at a time and making sure that everyone in the queue is acknowledged and valued. * Work with the Store Manager to achieve and exceed planned business and financial targets.

Caffe Nero

Assistant Store Manager

Boston, MA · On-site

Serving 2 customers at a time and making sure that everyone in the queue is acknowledged and valued. * Work with the Store Manager to achieve and exceed planned business and financial targets.

Caffe Nero

Assistant Store Manager

Boston, MA

Serving 2 customers at a time and making sure that everyone in the queue is acknowledged and valued. * Work with the Store Manager to achieve and exceed planned business and financial targets.

Caffe Nero

Assistant Store Manager

Boston, MA · On-site

Serving 2 customers at a time and making sure that everyone in the queue is acknowledged and valued. * Work with the Store Manager to achieve and exceed planned business and financial targets.

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How much do queue manager jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for queue manager in Boston, MA is $23.10, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $22.98 per hour, depending on experience, location, and employer.

What is a queue manager?

A Queue Manager is a professional responsible for overseeing and managing the flow of people, tasks, or messages in various environments, such as customer service centers, events, or IT systems. In the context of IT, a Queue Manager often refers to software that handles the communication between different applications by managing message queues, ensuring data is delivered reliably and in order. In customer-facing roles, a Queue Manager organizes waiting lines, minimizes wait times, and enhances customer experience. The specific duties can vary depending on the industry, but the core responsibility is to keep processes running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a queue manager, and why are they important?

To thrive as a Queue Manager, you need strong organizational skills, experience in customer service or operations, and often a background in business administration or hospitality. Familiarity with queue management systems, scheduling software, and sometimes CRM tools is typically required. Excellent communication, problem-solving abilities, and patience are crucial soft skills for handling high-traffic situations and ensuring customer satisfaction. These skills are important because they enable efficient crowd flow, minimize wait times, and create a positive experience for both customers and staff.

What are some common challenges queue managers face, and how can they effectively address them?

Queue Managers often encounter challenges such as balancing fluctuating customer volumes, managing wait times, and coordinating with multiple teams to maintain service efficiency. Effective communication, adaptability, and proactive monitoring of queue systems are essential to address these issues. By using data analytics to forecast busy periods and collaborating closely with staff, Queue Managers can optimize resource allocation and enhance the customer experience. Staying calm under pressure and implementing continuous process improvements also contribute to successful queue management.

What are popular job titles related to Queue Manager jobs in Boston, MA?

For Queue Manager jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Queue Manager jobs in Boston, MA look for?

The top searched job categories for Queue Manager jobs in Boston, MA are:

What cities near Boston, MA are hiring for Queue Manager jobs?

Cities near Boston, MA with the most Queue Manager job openings:

Queue Manager jobs near you
Infographic showing various Queue Manager job openings in Boston, MA as of August 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 100% In-person job distribution, with an average salary of $48,048 per year, or $23.1 per hour.

Senior Technical Support Engineer

Bostondynamics

Waltham, MA

$60K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Job description

Technical Support Engineers take ownership for resolving technical customer issues in a reasonable time, act as the representative of Boston Dynamics technical expertise in voice, tone, and knowledge, and serve as an internal Voice of the Customer in identifying and escalating customer needs for issues and feature requests.


Duties and Responsibilities:

Knowledge & Application: Technical Expert

  • Provides technical support to customers and internal customers for a highly technical and sophisticated product-agnostic ecosystem.

  • Helps establish, document, and assist in principled technical support processes: diagnosing, troubleshooting, reproducing, fixing and debugging complex electro/mechanical equipment - robots, payloads, and servers, computer interfaces, inputs and outputs of complex software, or networked and/or wireless communication systems.

  • May be involved in customer installation and training.

  • Responsible for maintaining knowledge of all base robot behaviors, functions, and changes in supported software and hardware.

  • Responsible for building and sharing a deep expertise in the work of a specialized software feature development team.

  • Exercises expert-level knowledge in use of internal tools and robot log data in the diagnostic process.

Contributions to Product and Customer Success

  • Responds to customers in a voice and tone representative of Boston Dynamics

  • Queue Management to reduce long running issues and drive KPI to manage the issues

  • Respond to Troubleshooting emails and chats in a timely and responsible manner

  • Document software incidents, bugs, and stories for Development and Quality teams

  • Suggest new features based on customer feedback

  • Assist in proactive support and outreach for technical bulletins

  • Contributes to continuous process improvement for tracking and measuring Customer Success towards key Business Objectives


Qualifications

The ideal candidate has:

  • Bachelor degree or higher in Engineering/Computer Science related subject

  • Excellent computer and interpersonal skills

  • Proficiency in Linux-based operating systems

  • Proficiency in a high level programming language such as Python/C++


Job profile

This role is for you if you are:

  • A take-charge problem solver: Confident in demonstrating expertise and directing interactions with customers

  • A positive individual who takes pride in providing a high standard of service and support to customers

  • A knowledge seeker: A self-starter and quick learner who grasps concepts and processes quickly and intuitively

  • A team player: Work with others and support different functions across teams

The pay range for this position is between $60,728.00 to $75,910.00 annually. Base pay will depend on multiple individualized factors including, but not limited to internal equity, job related knowledge, skills and experience. This range represents a good faith estimate of compensation at the time of posting. Boston Dynamics offers a generous Benefits package including medical, dental vision, 401(k), paid time off and a annual bonus structure. Additional details regarding these benefit plans will be provided if an employee receives an offer for employment.

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