Queue Manager Jobs in Ohio (NOW HIRING)

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

The Treasury Management Maintenance Coordinator is responsible for implementing Treasury Management products for large commercial and corporate clients. This role serves as the primary point of contact during the implementation process, coordinating onboarding activities, managing work through a shared queue, and partnering with sales teams and internal operations groups to ensure timely, accurate setup.

Key Responsibilities

• Serve as the main point of contact for customers during Treasury Management product implementations

• Manage and prioritize implementation work through a centralized queue rather than an assigned client portfolio

• Coordinate onboarding activities for payables, receivables, and other Treasury Management products

• Review, track, and process client-submitted documentation and forms required for implementation

• Communicate frequently with customers, sales partners, and internal operations setup teams via email and phone

• Monitor implementation progress, identify potential issues, and follow up to ensure timely completion

• Apply strong organization, time management, and critical thinking skills to manage a high volume of work

• Provide clear, accurate updates to customers and internal partners throughout the implementation process

• Learn and utilize multiple internal systems to support product setup and servicing

Basic Qualifications

• Bachelor's degree, or equivalent work experience

• Five or more years of related experience

Preferred Skills / Experience

• Experience with Treasury Management products and services, or familiarity with how commercial or corporate clients use Treasury solutions

• Background in product implementation, project coordination, operations, or managing work through a queue

• Strong planning, organization, and time management skills in a fast-paced environment

• Demonstrated problem-solving and critical-thinking abilities

• Effective verbal and written communication skills, particularly in an email-driven role

• Ability to partner effectively with internal teams and external customers

• Self-motivated with the ability to manage competing priorities throughout the day

• Experience working with multiple systems and applications

Location expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to ourdisability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about theE-Verify program.

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.