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Quality Account Manager Jobs in Kentucky (NOW HIRING)

Webhosting

$90 - $130/hr

Provide Premier-quality account management to assigned customers, ensuring they fully receive the benefits of the Premier Support program. * Act as the primary point of contact, delivering advanced ...

Webhosting

$110 - $160/hr

Provide Premier-quality account management to assigned customers, ensuring they fully receive the benefits of the Premier Support program. * Act as the primary point of contact, delivering advanced ...

H. T. PROF Group

$70 - $110/hr

Partner with internal departments to resolve quality, delivery, and commercial issues. * Conduct ... Account management experience within a manufacturing environment. * RFQ ownership, quotation ...

New

Jobless

$60 - $90/hr

The Account Manager is responsible for supporting the achievement of annual sales objectives ... Support and ensure compliance with subsidiary QA guidelines for the United States and FDA.

New

Premier Service, Inc.

$80 - $150/hr

Coordinate with operations to ensure quality and timely service delivery * Maintain accurate records in CRM systems * Support accounts receivable and internal team collaboration Success Metrics

New

Favorite Healthcare Staffing, Inc.

$65 - $90/hr

Favorite continues to set the industry standard for quality, service, and integrity in healthcare ... Performance Metrics Meet and exceed goals and metrics as set by the Account Management Supervisor.

New

Boise Cascade Company

$60 - $85/hr

ACCOU008316 Description Boise Cascade has an exciting opening for an Account Manager ... Demonstrate strong commitment to safety, quality, environmental awareness, and continuous process ...

New

Everlywell

Account Manager

Louisville, KY · On-site +1

$90K - $125K/yr

The Account Manager should be able to juggle multiple responsibilities amongst your clients, many ... Experience working with health plans and payer quality programs. * Knowledge of HEDIS, Medicare ...

Everlywell

Account Manager

Louisville, KY · Remote

$90K - $125K/yr

The Account Manager should be able to juggle multiple responsibilities amongst your clients, many ... Experience working with health plans and payer quality programs. * Knowledge of HEDIS, Medicare ...

LucyRx

$55 - $90/hr

The Account Manager will work closely with clients to understand their needs, address concerns, and ensure they receive the highest quality of service. Additionally, this role supports client ...

New

A Plus Rent to Own Inc

Account Manager

Louisa, KY · On-site

A Plus Rentals is looking for a dependable and customer-focused Account Manager to join our team ... with quality products and hometown service. Full-time position with benefits including: 401(k) ...

City Wide

Account Manager

Lexington, KY · On-site

$80 - $90/hr

Manage ongoing operations, including inspections, issue resolution, and service quality oversight ... Coordinate with Account Compliance Managers to ensure after‑hours execution aligns with client ...

New

Rent to Own

ACCOUNT MANAGER

Maysville, KY · On-site

Account Manager (AM) DEPARTMENT: Collections / Retention REPORTS TO: The Collections Manager/Store ... You know that consistency + quality messaging = results! Collectors Work Station & Outreach Pro

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Quality Account Manager information

What is a quality account manager?

A Quality Account Manager is a professional responsible for ensuring that products or services meet certain quality standards while managing relationships with clients or customers. They serve as the main point of contact between the company and its clients regarding quality assurance issues, resolving concerns, and ensuring compliance with industry regulations. Their duties often include monitoring quality metrics, coordinating audits, and implementing improvements to processes. Quality Account Managers play a critical role in maintaining customer satisfaction and supporting continuous improvement initiatives within an organization.

How does a quality account manager typically collaborate with cross-functional teams to address client concerns?

A Quality Account Manager works closely with teams such as production, engineering, and customer service to resolve client issues related to product quality. They serve as the main point of contact for clients, gathering feedback and ensuring internal teams understand and act on client requirements. Regular meetings, status updates, and joint problem-solving sessions are common, allowing the Quality Account Manager to advocate for the client's needs while ensuring compliance with company standards. This collaborative approach helps build strong client relationships and ensures continuous improvement.

What are the key skills and qualifications needed to thrive as a quality account manager, and why are they important?

To thrive as a Quality Account Manager, you need expertise in quality assurance practices, account management, and a solid understanding of industry regulations, often supported by a degree in a related field. Familiarity with quality management systems (such as ISO 9001), CRM software, and data analysis tools is typically expected. Exceptional communication, problem-solving, and relationship-building skills help you collaborate with clients and internal teams effectively. These skills are crucial for ensuring client satisfaction, maintaining compliance, and driving continuous improvement in quality standards.

What is the difference between Quality Account Manager vs Quality Assurance Specialist?

AspectQuality Account ManagerQuality Assurance Specialist
Primary FocusManaging client accounts, ensuring quality standards meet client expectationsDeveloping and implementing quality assurance processes and testing
Work EnvironmentClient-facing, project management, cross-department collaborationLaboratory, production, or software testing environments
Required CredentialsRelevant certifications (e.g., ISO, Six Sigma), experience in quality managementQuality assurance certifications, technical skills, industry-specific knowledge

While both roles focus on quality, the Quality Account Manager primarily manages client relationships and ensures quality standards align with client needs, whereas the Quality Assurance Specialist concentrates on developing testing procedures and ensuring product or service quality through technical assessments.

What are popular job titles related to Quality Account Manager jobs in Kentucky?

For Quality Account Manager jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Quality Account Manager jobs in Kentucky look for?

The top searched job categories for Quality Account Manager jobs in Kentucky are:

Quality Account Manager jobs near you

Technical Account Manager (AMS)

Webhosting

On-site

$90 - $130/hr

Other

Posted 16 days ago

Key responsibilities

  • Serve as a primary point of contact and trusted technical advisor for high-value enterprise customers, providing proactive support and issue management.

  • Troubleshoot and resolve technical problems related to DigiCert PKI/Digital Security products, including SSL/TLS, S/MIME, and Certificate Lifecycle Management.

  • Provide product training, technical advice, and conduct business reviews to ensure customer satisfaction, retention, and long-term success.

Job description

Job Description

Who we are

DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com

Job summary

We are seeking a Technical Account Manager (TAM) to join DigiCert’s growing global team and support our most strategic, high-value enterprise customers. This role supports our US customer base and therefore requires working PST business hours.

As a Technical Account Manager at DigiCert, you will serve as a trusted technical advisor and primary point of contact for customers enrolled in Premium Support. You will deliver a proactive, high-touch support experience by combining deep technical expertise with strong customer advocacy. Acting as a Subject Matter Expert (SME) across DigiCert products and services, you will lead issue management, guide best practices, and partner closely with internal teams to ensure optimal customer outcomes.

This role is central to DigiCert’s mission of delivering a world-class customer experience, minimizing customer risk and downtime, and maximizing the value customers realize from our solutions.

What you will do

Technical Support And Guidance

  • Facilitate timely solutions for technical support problems, ensuring minimal disruption and productivity loss.
  • Collaborate with internal technical teams to proactively monitor and manage customer issues.
  • Troubleshoot and resolve technical problems with a strong understanding of DigiCert PKI/Digital Security products, including SSL/TLS, S/MIME, and Certificate Lifecycle Management (CLM).
  • Adhere to support metrics, including SLAs, response times, and resolution times, while meeting and exceeding customer expectations.

Customer Relationship Management

  • Provide Premier-quality account management to assigned customers, ensuring they fully receive the benefits of the Premier Support program.
  • Act as the primary point of contact, delivering advanced troubleshooting and maintaining strategic relationships.
  • Build trust by providing consistency, accountability, and visibility tailored to the customer’s business and product needs.
  • Conduct periodic business reviews to discuss technical health, actionable insights, and personalized assessments. Product Expertise with all DigiCert One Products
  • Provide product training and technical advice to clients, ensuring they are empowered to use DigiCert solutions effectively.
  • Maintain expertise in DigiCert product suite and related technologies, including Microsoft, Cisco, AWS, Citrix, Linux, Apache, RedHat, F5, DNS Products and Windows operating systems.
  • Demonstrate strong knowledge of networking concepts (TCP/IP, DNS, SMTP, SSH, SSL) and information security products (antivirus, spam filters, email encryption, etc.).
  • Leverage deep technical skills to proactively manage key events and prevent disruptions for customers. Account Management and Growth:

Manage customer relationships to ensure satisfaction, retention, and long-term success.

  • Identify opportunities by analyzing customer needs and usage trends.
  • Act as a trusted advisor by providing personalized, data-driven insights and technical health reviews to achieve customer objectives.
  • Advocate for customers by providing feedback to DigiCert engineering and product teams based on customer insights.

Other duties as assigned and related to the nature of this role and company initiatives.

What you will have

Education

  • Bachelor’s degree in business, information technology, or a related field (or equivalent experience) is strongly preferred.

Experience

  • 3+ years of dedicated customer support, account management, or client success experience in a technical or service-related field.
  • Proven ability to work effectively in team environments and manage cross-functional communication.
  • Experience in the security industry or with technical support products is a strong asset.

Account Management

  • Proven ability to build and nurture long-term customer relationships.
  • Experience in enterprise account management or a similar customer-facing role.
  • Experience conducting business reviews and delivering customer-centric solutions.

Technical Expertise

  • Familiarity with enterprise-grade technical environments, including Microsoft products, AWS, Cisco, Java, Load Balancers, Proxy’s, Python etc.
  • Strong experience and understanding of Rest API and Json.
  • Strong Understanding of PKI/Digital Security products.
  • Strong understanding of network topology’s
  • Expertise in operating systems (Linux, Apache, RedHat, Windows, Ubuntu) and networking concepts (TCP/IP, DNS, SMTP, etc.).
  • Hands-on experience troubleshooting server-level and security product issues.

Communication And Problem-Solving

  • Excellent interpersonal and organizational skills to manage multiple accounts effectively.
  • Strong problem-solving skills to address technical challenges and provide timely resolutions.

Soft Skills

  • Ability to work collaboratively in a team environment and adapt to flexible schedules.
  • Strong relationship-building, problem-solving, and customer service skills.
  • Ability to manage multiple accounts and prioritize tasks effectively.
  • Analytical mindset with a proactive approach to identifying and solving issues.
  • Willingness to adjust working hours based on customer needs and business demands.

Fluency in English with excellent verbal and written communication skills. Additional language proficiency is a plus.

  • Health and wellness support, including medicalcover(where applicable), gym reimbursements, and mental well-being resources
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