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Publix Customer Service Jobs (NOW HIRING)

Henkel

Regional Business Manager-Publix

Orlando, FL · On-site +1

Develop and execute customer-specific business plans for Publix aligned with Henkel brand ... service awards and student loan reimbursement * Family Support: 12-week gender neutral parental ...

Insight Global

Service Desk Analyst

Orlando, FL · Remote

$19/hr

Hospitality experience (Disney, hotels, theme parks, restaurants, Chick-fil-A, Publix, customer ... The MyChart Service Desk Analyst will serve as the first point of contact for patients who need ...

Publix Pharmacy

Pharmacist - Part-Time

Fort Myers, FL · On-site

$54.25 - $65.25/hr

... customer loyalty, offering pharmacist led clinical services to improve health and wellness and preventative care through services available at Publix * inspire each team you work with to do the right ...

New

Publix Pharmacy

Pharmacist - Full-time Floater

Dothan, AL

$53 - $63.75/hr

... customer loyalty, offering pharmacist led clinical services to improve health and wellness and preventative care through services available at Publix * inspire each team you work with to do the right ...

Publix Pharmacy

Pharmacist - 30-hour Floater

Greenville, NC

$52 - $62.50/hr

... customer loyalty, offering pharmacist led clinical services to improve health and wellness and preventative care through services available at Publix * inspire each team you work with to do the right ...

Publix Pharmacy

Pharmacist - Full-time Floater

Ocala, FL

$51.75 - $62.25/hr

... customer loyalty, offering pharmacist led clinical services to improve health and wellness and preventative care through services available at Publix * inspire each team you work with to do the right ...

Publix Pharmacy

Pharmacist - Full-time Floater

Winter Haven, FL · On-site

$51 - $61.25/hr

... customer loyalty, offering pharmacist led clinical services to improve health and wellness and preventative care through services available at Publix * inspire each team you work with to do the right ...

Publix Pharmacy

Pharmacist - Full-time Floater

Enterprise, AL

$46.25 - $55.50/hr

... customer loyalty, offering pharmacist led clinical services to improve health and wellness and preventative care through services available at Publix * inspire each team you work with to do the right ...

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Publix Customer Service information

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How much do publix customer service jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for publix customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Publix Customer Service job?

A Publix Customer Service job involves assisting customers with purchases, addressing inquiries, handling returns, and ensuring a positive shopping experience. Employees in this role provide friendly and efficient service, help locate products, and resolve customer concerns. They may also operate cash registers, bag groceries, and maintain store cleanliness. Strong communication skills and a customer-focused attitude are essential for success in this role.

Does Publix pay $20 an hour?

Publix customer service associates typically earn around $12 to $15 per hour, depending on location and experience. While some roles or shifts may offer higher pay, $20 an hour is generally above the standard starting wage for this position.

What does customer service staff do at Publix?

Customer service staff at Publix assist customers by answering questions, processing transactions, and providing product information. They maintain a friendly environment, handle returns or complaints, and ensure a positive shopping experience, often using point-of-sale systems and following company policies.

What are the key skills and qualifications needed to thrive in the Publix Customer Service position, and why are they important?

To excel as a Publix Customer Service associate, you need strong communication, problem-solving abilities, and a friendly, customer-focused attitude, along with a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, cash handling procedures, and basic inventory management tools is typically required. Outstanding interpersonal skills, patience, and teamwork set top performers apart in this position. These skills are essential for delivering exceptional service, resolving customer concerns efficiently, and ensuring a positive shopping experience.

Does Publix have remote positions?

Publix Customer Service roles are primarily in-store positions and are not typically offered as remote jobs. Most customer service jobs at Publix require working on-site at store locations. Remote opportunities may be limited or unavailable for this role.

Which position pays the most at Publix?

At Publix, the highest-paying positions are typically store managers and other leadership roles, such as department managers or store directors. These roles often require experience, leadership skills, and sometimes certifications, and they can earn significantly higher salaries than entry-level positions like cashiers or clerks.

What does a typical day look like for a Publix Customer Service employee?

A typical day in Publix Customer Service involves assisting shoppers with their questions, handling returns or exchanges, resolving concerns, and ensuring the checkout process runs smoothly. You may operate registers, restock shelves, and communicate with various departments to meet customer needs. The work environment is fast-paced and team-oriented, with customer service associates collaborating closely with coworkers and supervisors. This role offers valuable experience in retail operations and can open the door to advancement opportunities within the company.

More about Publix Customer Service jobs
What cities are hiring for Publix Customer Service jobs? Cities with the most Publix Customer Service job openings:
What are the most commonly searched types of Publix Customer Service jobs? The most popular types of Publix Customer Service jobs are:
What states have the most Publix Customer Service jobs? States with the most job openings for Publix Customer Service jobs include:
What job categories do people searching Publix Customer Service jobs look for? The top searched job categories for Publix Customer Service jobs are:
Publix Customer Service jobs near you
Infographic showing various Publix Customer Service job openings in the United States as of July 2026, with employment types broken down into 43% Full Time, 43% Part Time, and 14% Contract. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Care Agent, Full-Time, Marketing - Lakeland

Publix Super Markets, Inc.

Lakeland, FL

$14.50 - $19.25/hr

Other

Posted 4 days ago

Publix rating

6.8

Company rating: 6.8 out of 10

Based on 4,641 frontline employees who took The Breakroom Quiz

26th of 121 rated grocery stores

Job description

This position is to provide knowledgeable and friendly customer service to customers who contact our corporate office by phone, email and letter and have general praise, inquiries, or concerns about our technical systems and overall experiences. Associates in this position must be prepared handle a high volume of incoming calls, advising on a multitude of topics that they are contacted on in an effort to resolve the contact on a first touch basis or instill confidence in the customer that their praise, inquiry or concern will be escalated to the appropriate department for a resolution. This position serves as an extension of the premier in store experience that customers have come to expect from Publix Super Markets, Inc.
Primary Responsibilities:
  • Responsible for resolving customer praises, inquiries and concerns on first contact, whenever possible, and providing premier customer service to Publix's internal and external customers.
  • Responsible for resolving technical issues on first contact, whenever possible, while offering premier customer service to Publix customers, applicants and pharmacy patients.
  • Responsible for serving as an information resource to customers and team members.
  • Responsible for participating in improvements efforts.
  • Demonstrates strong organizational and time management skills, effectively prioritizing responsibilities, and managing multiple customer inquiries in a timely manner.
  • Thrives in a fast-paced, high-volume environment, maintaining professionalism, empathy, and a customer-focused approach while handling complex situations and resolving concerns.

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