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Assistant Publix Customer Service Jobs (NOW HIRING)

Publix Pharmacy

Assistant Pharmacy Manager

Owensboro, KY · On-site

$14.50 - $18.50/hr

... customers, to its associates, and to the wellness of the communities it serves. What sets our ... services such as immunizations, MTM (medication therapy management), and much more! Publix is ...

Publix Pharmacy

Assistant Pharmacy Manager

Owensboro, KY · On-site

$17 - $21.75/hr

... customers, to its associates, and to the wellness of the communities it serves. What sets our ... services such as immunizations, MTM (medication therapy management), and much more! Publix is ...

Customer Service

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Entry Level Operations Assistant

Troy, MI · On-site

You'll assist with data verification, documentation review, and quality control to support overall ... Customer Support: * Respond to internal and external inquiries in a timely and professional manner.

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How much do assistant publix customer service jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for assistant publix customer service in the United States is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.84 per hour, depending on experience, location, and employer.

Which position pays the most at Publix?

At Publix, the highest-paying positions are typically store managers and other leadership roles such as department managers or store directors. These roles require experience, leadership skills, and often additional certifications, and they offer higher salaries compared to entry-level positions like cashiers or clerks.

What does customer service staff do at Publix?

Customer service staff at Publix assist customers by answering questions, processing transactions, and providing a positive shopping experience. They may also handle returns, stock shelves, and ensure store cleanliness, often using point-of-sale systems and maintaining good communication skills.

How hard is it to get hired at Publix?

Getting hired as an Assistant Publix Customer Service associate typically involves submitting an online application, passing a background check, and completing an interview. The hiring process is competitive but straightforward, with a focus on customer service skills and availability. Having previous retail experience can improve your chances of being hired.

What is the difference between Assistant Publix Customer Service vs Cashier?

AspectAssistant Publix Customer ServiceCashier
Primary RoleAssisting customers, resolving issues, providing product informationProcessing transactions, handling payments, scanning items
Required SkillsCustomer service, communication, problem-solvingAttention to detail, math skills, basic computer knowledge
Work EnvironmentCustomer service counters, store aislesCheckout lanes, cash registers
CertificationsNone typically requiredNone typically required

While both roles involve direct customer interaction within a grocery store, the Assistant Publix Customer Service position focuses on assisting customers with inquiries and resolving issues, whereas the Cashier primarily handles transactions at checkout lanes. Both roles require strong communication skills but differ in daily responsibilities and focus areas.

Does Publix pay $20 an hour?

As an Assistant Publix Customer Service associate, the hourly pay typically ranges from $11 to $15, depending on location and experience. Pay rates can vary, and higher wages may be available for supervisory roles or with additional responsibilities.
What cities are hiring for Assistant Publix Customer Service jobs? Cities with the most Assistant Publix Customer Service job openings:
What are the most commonly searched types of Publix Customer Service jobs? The most popular types of Publix Customer Service jobs are:
What states have the most Assistant Publix Customer Service jobs? States with the most job openings for Assistant Publix Customer Service jobs include:
Assistant Publix Customer Service jobs near you

Customer Care Agent, Full-Time, Marketing - Lakeland

Publix Super Markets, Inc.

Lakeland, FL • On-site

$20.05 - $27.65/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Publix rating

6.8

Company rating: 6.8 out of 10

Based on 4,655 frontline employees who took The Breakroom Quiz

27th of 122 rated grocery stores

Job description

Description
This position is to provide knowledgeable and friendly customer service to customers who contact our corporate office by phone, email and letter and have general praise, inquiries, or concerns about our technical systems and overall experiences. Associates in this position must be prepared handle a high volume of incoming calls, advising on a multitude of topics that they are contacted on in an effort to resolve the contact on a first touch basis or instill confidence in the customer that their praise, inquiry or concern will be escalated to the appropriate department for a resolution. This position serves as an extension of the premier in store experience that customers have come to expect from Publix Super Markets, Inc.
Primary Responsibilities:
  • Responsible for resolving customer praises, inquiries and concerns on first contact, whenever possible, and providing premier customer service to Publix's internal and external customers.
  • Responsible for resolving technical issues on first contact, whenever possible, while offering premier customer service to Publix customers, applicants and pharmacy patients.
  • Responsible for serving as an information resource to customers and team members.
  • Responsible for participating in improvements efforts.
  • Demonstrates strong organizational and time management skills, effectively prioritizing responsibilities, and managing multiple customer inquiries in a timely manner.
  • Thrives in a fast-paced, high-volume environment, maintaining professionalism, empathy, and a customer-focused approach while handling complex situations and resolving concerns.

Additional Information
Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.
Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.
For this position, Publix does not and will not file a petition or application with the USCIS or Department of State on behalf of any noncitizen for any immigration-related benefit to work and/or to continue to work in the United States, e.g., an H-1B or TN petition or permanent residence.
Year End Bonus
To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week's pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks' pay.
Required Qualifications
  • High School diploma or its equivalent
  • 1 year in a call center environment or
  • 2 years in a customer service field
  • ability to be customer-focused
  • strong verbal and written communications skills
  • basic knowledge and understanding of MS Office software including Access, Excel, PowerPoint, Word, SharePoint, and Adobe Acrobat
  • basic knowledge of ECMS, MCMS, AIMS, JAC support tool, P.com support tool, POPS research port, ePower Center, and SharePoint
  • willingness to work a flexible schedule which may include additional hours to handle peak workloads and holiday scheduling

Preferred Qualifications
  • Associate's degree in Business
  • 2 years in a call center environment or
  • 3-5 years in a customer service field or
  • 2 years office staff experience with Publix
  • knowledge of Publix culture, history and philosophy
  • knowledge of Publix policies
  • knowledge and understanding of Microsoft Office software
  • knowledge and understanding of Microsoft Office software, ePower Center (Expert) and SharePoint (Advanced)
  • show enthusiasm, initiative, and pride in work, and
  • show commitment to Publix's mission

Benefits Information
  • Employee stock ownership plan that contributes Publix stock to associates each year at no cost
  • An opportunity to purchase additional shares of our privately-held stock
  • 401(k) retirement savings plan
  • Group health, dental and vision plans
  • Paid Time Off
  • Paid Parental Leave
  • Short- and long-term disability insurance
  • Tuition reimbursement
  • Free hot lunches (buffet-style) at facilities with a cafeteria
  • Visit our website to see all of our benefits: Benefits - Jobs (publix.com)

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