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Public Safety Software Jobs (NOW HIRING)

City of Doral, FL

Public Safety Technology Manager

Doral, FL · On-site

$85K - $136K/yr

The Public Safety Technology Manager works under the general supervision of the IT Director and the ... Enter all software and hardware serial numbers or identification tags into IT Inventory system and ...

UnityPoint Health

Public Safety Dispatcher

Dubuque, IA · On-site

As a Public Safety Dispatcher at UnityPoint Health - Finley Hospital, you'll be the vital link ... Familiarity with radio communication systems and dispatch software a plus. * Ability to multitask ...

CapMetro

Dispatcher, Public Safety

Austin, TX

$26.20 - $27.50/hr

WHO WE'RE LOOKING FOR The Public Safety Dispatcher I reports to the Supervisor, Public Safety ... Skill in using computers and related software applications. * Ability to work in close quarters and ...

City of Bedford, TX

Public Safety Dispatcher

Bedford, TX · On-site

$26.87 - $33.57/hr

Description SUMMARY Public Safety Dispatchers are vital members of the first responder team who ... software, weather siren software and other relevant equipment utilized by this position.

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How much do public safety software jobs pay per year?

As of Jul 6, 2026, the average yearly pay for public safety software in the United States is $68,964.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $85,000.00 per year, depending on experience, location, and employer.

What is a Public Safety Software job?

A Public Safety Software job involves developing, implementing, and maintaining technology solutions used by law enforcement, emergency services, and other public safety agencies. Professionals in this field work with software designed for dispatch systems, records management, crime analysis, and emergency response coordination. They may be responsible for software development, system integration, troubleshooting, and user training. The goal is to enhance efficiency, data accuracy, and decision-making in public safety operations.

What are the key skills and qualifications needed to thrive in the Public Safety Software position, and why are they important?

To excel in Public Safety Software roles, individuals need expertise in software development or administration, familiarity with public safety protocols, and an understanding of dispatch or records management technologies. Experience with systems like CAD (Computer-Aided Dispatch), RMS (Records Management Systems), and relevant certifications such as CJIS compliance are highly valued. Strong problem-solving skills, effective communication, and the ability to work collaboratively with both technical teams and public safety personnel are important soft skills. These qualifications ensure that software solutions effectively support critical emergency response operations while adhering to industry regulations.

What are some common challenges faced by professionals working in Public Safety Software roles?

Professionals in Public Safety Software often navigate the challenge of integrating complex IT systems with the unique workflows of emergency response teams. They must ensure reliable, real-time operations while maintaining strict security and regulatory compliance standards. Regularly working with diverse stakeholders—including dispatchers, law enforcement, and IT staff—requires adaptability and excellent communication. These challenges make the role dynamic and impactful, as reliable software is crucial for effective public safety outcomes.

More about Public Safety Software jobs
What cities are hiring for Public Safety Software jobs? Cities with the most Public Safety Software job openings:
What are the most commonly searched types of Public Safety Software jobs? The most popular types of Public Safety Software jobs are:
What states have the most Public Safety Software jobs? States with the most job openings for Public Safety Software jobs include:
What job categories do people searching Public Safety Software jobs look for? The top searched job categories for Public Safety Software jobs are:
Public Safety Software jobs near you
Infographic showing various Public Safety Software job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 46% Full Time, 48% Part Time, and 3% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $68,964 per year, or $33.2 per hour.
Intermittent Public Safety Telecommunicator - Public Safety Dispatch

Intermittent Public Safety Telecommunicator - Public Safety Dispatch

City of Beverly

Beverly, MA • On-site

$31.97/hr

Part-time

Posted 22 days ago

Job description

Title: Intermittent Public Safety Telecommunicator
Supervisor: Public Safety Dispatch Supervisor
Grade: N/A
Civil Service: No
Classification: Non-Exempt
Summary:
Under supervision, performs a variety of routine and complex public safety communication tasks for the City of Beverly Public Safety Dispatch Center ("BDC").
The Public Safety Telecommunicator plays a critical role in emergency response. The Public SafetyTelecommunicator is responsible for responding to emergency and non-emergency calls and providing critical, life-saving assistance to citizens requesting police or fire, and to the response units dispatched to handle the response. Through professional information gathering, determines the nature of the call, whether a response is necessary and what type of assistance or information is needed. For calls requiring fire, medical or police response, professionally dispatches the appropriate agency to the scene, maintaining proper computer records of all units dispatched.
Position Overview:
This position is an essential personnel position that requires working a variety of situations including during holidays, weekends, day/evening/night shifts, and during a state of emergency. This position supports 24/7, 365-day operations. Employees must be able to work all shifts and have the flexibility to alter schedules based on departmental and operational needs. Employees are required to be physically present within the dispatch center or directly on scene covering a major incident to perform their duties.
Essential Duties and Responsibilities:
The essential functions or duties listed below are intended only as illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if work is similar, related, or a logical assignment to the position.
  • Receive, screen and prioritize emergency 911, non-emergency, and TTY telephone calls for service requiring law enforcement, emergency medical services, and/or fire department attention. Monitor activities of, or stays in contact with the caller throughout the emergency, and provide pre-arrival medical instructions to the caller while waiting for units to arrive. Refers non-emergency calls to appropriate personnel.
  • Operate a multi-frequency radio system to monitor, direct and participate in emergency and non-emergency dispatching utilizing call prioritization, caller/incident location identification, and intra-departmental response following the Dispatch center's policies and procedures to minimize potential dangers to the community and first responders. Maintain status and location control of all public safety personnel involved in department activities.
  • Possess a thorough understanding to effectively enter calls for service information into a Computer Aided Dispatch (CAD) system accurately and rapidly. Must condense large amounts of information into readable, typed remarks in a timely manner and have the ability to recall numerous acronyms and codes essential to appropriate call processing. Possess the ability to process CAD system queries and identify alert information.
  • Maintain Criminal Justice Information System certification as a full access terminal/teletype operator for use with state or national crime reporting systems, to query and enter information (i.e. stolen vehicles, warrants, missing persons, state driver's records, vehicle registrations and criminal history inquiries) for the appropriate public safety agencies. Certification must be attained within six months of hire into the position.
  • Possess a thorough understanding of the addresses and geography of the City of Beverly. Possess the ability to interpret maps of Beverly and surrounding service area using computerized mapping software and map books. Possess an understanding and effectively use the Automatic Vehicle Locator (AVL) system to determine location of units.
  • Monitor and activate the Dispatch Center's procedures for civil emergencies, disasters (i.e. hazardous materials) and inclement weather via sirens, pagers, teletype, telephone and radio. Monitor situation and relay accurate information to the appropriate agencies in a timely manner.
  • Work rotating shift work including evenings, nights, weekends, and holidays. Supervisor may perform dispatch function with Public Safety Telecommunicators.
  • Maintain familiarity with the Law Enforcement Call Guides, Fire/EMS Call Guides, Standard Operating Procedures, and other appropriate manuals that provide thorough knowledge of the Dispatch Center operations and procedures.
  • Maintain a thorough working knowledge of all other public safety communications systems used at the dispatch console and throughout the Dispatch Center (including but not limited to the console call repeaters, video cameras, alarms, warning lights, sirens, paging and radio control back-up equipment).
  • Deal with sensitive information in a discreet and professional manner by maintaining confidentiality.
  • Troubleshoot and resolve minor computer hardware and/or software malfunctions.
  • Monitor law enforcement building security.
  • Test fire alarm signaling equipment, radio equipment, and various other electronic and telephone equipment.
  • Knowledgeable of all other available support agencies, services, and all other miscellaneous information as a contact resource to the public.
  • Knowledgeable of mutual aid agreements and other miscellaneous department/agency information for dispatching fire and emergency responders in the City of Beverly and Essex County.
  • Knowledgeable of all other records search databases available in the dispatch center (including but not limited to public utilities database, law enforcement records, etc.)
  • Attends special and periodic training programs and meetings on a continuing basis as required by the Dispatch Center management.
  • Knowledge of the back-up dispatch location, set-up of equipment, and general operations.
  • Administering the District 5 Control Point Mutual Aid Radio Coordination Program.
  • Responding to the scene of major incidents to coordinate communications between the scene and headquarters.
  • Provide Emergency Medical Dispatch services and instructions.

QUALIFICATIONS:
  • Must possess a high school diploma or equivalent.
  • One year Public Safety Dispatch experience preferred.
  • Must obtain Emergency Medical Dispatch, CPR, NG911, APCO Public Safety Telecommunicator, Fire Services and Criminal Justice Information Certifications within the first 6 months of employment.
  • Must be able and willing to work all shifts (including nights, weekends and holidays). Must be willing to work at least 4 hours per week or 16 hours per month. Must be available to work extended shifts and be subject to emergency callouts.
  • Effective listening and communication skills, as well as patience, and common sense.
  • Ability to make sound decisions under stress.
  • Ability to prioritize tasks and perform multiple tasks simultaneously.
  • Be proficient in the use of communications equipment.
  • Ability to work as a member of the Emergency Dispatch Team, yet also work independently while performing job duties.
  • Must be willing to submit and pass a thorough background check, to include drug screen and finger printing.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee must have normal vision and ability to hear and speak. The employee is regularly required to sit for long periods of time. The employee frequently is required to stand and walk. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls, and is occasionally required to reach with hands and arms, climb or balance or stoop.
The employee must lift and/or move up to 20 pounds. Specific vision abilities required by this job include the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is moderate to loud.
Potentially fast-paced, high activity.
Interested applicants should submit resumes to jobs@beverlyma.gov or mail to City of Beverly, Human Resources, 191 Cabot Street, Beverly, MA 01915.

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