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Public Library Assistant Jobs in Boston, MA (NOW HIRING)

Babson College

Supervisor, Access Services

Wellesley, MA

$30.96 - $34.40/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Assistants in circulation/reserves/holds procedures, library policies, and training in library ... the public. * Troubleshoots and performs maintenance and minor repairs of A/V equipment and ...

Babson College

Supervisor, Access Services

Babson Park, MA

$30.96 - $34.40/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Assistants in circulation/reserves/holds procedures, library policies, and training in library ... the public. * Troubleshoots and performs maintenance and minor repairs of A/V equipment and ...

Babson College

Supervisor, Access Services

Wellesley, MA · On-site

$30.96 - $34.40/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Assistants in circulation/reserves/holds procedures, library policies, and training in library ... the public. * Troubleshoots and performs maintenance and minor repairs of A/V equipment and ...

Christian Science

Assistant Archivist

Boston, MA · On-site

$29.48 - $38.32/hr

Mary Baker Eddy Library SUMMARY The Assistant Archivist is a full-time position that supports ... public access to original materials and educational experiences about Eddy, the ideas she advanced ...

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All JobsPublic Library JobsPublic Library Assistant JobsPublic Library Assistant Jobs in Boston, MA

Public Library Assistant information

See Boston, MA salary details

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How much do public library assistant jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for public library assistant in Boston, MA is $20.30, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $22.98 per hour, depending on experience, location, and employer.

What does a public library assistant do?

A Public Library Assistant helps patrons with finding and borrowing materials, answers questions about library services, and assists with using computers and other technology. They are responsible for checking books in and out, shelving returned items, and maintaining the organization of the library. Additionally, they may help prepare materials for library programs and ensure a welcoming environment for all visitors.

What would you do as a public library assistant?

A public library assistant helps patrons find and check out books and other materials, manages library resources, and maintains the organization of the collection. They may also assist with clerical tasks, answer questions, and support library programs, often using library management software. Good communication skills and attention to detail are important for this role.

What is the difference between Public Library Assistant vs Library Clerk?

AspectPublic Library AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some positions may prefer library experienceHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentPublic library settings, assisting patrons, organizing materialsPublic or academic libraries, handling circulation and customer service
Employer & Industry UsagePublic libraries, community centersPublic and academic libraries, government agencies
Common Search & ComparisonPublic Library Assistant vs Library Clerk

The Public Library Assistant and Library Clerk roles are similar, both working in library environments assisting patrons and managing materials. The main differences lie in job titles used by employers and slight variations in responsibilities. Both positions typically require a high school diploma and focus on customer service, organization, and support tasks within libraries.

What are some common challenges faced by public library assistants in managing patron needs during busy periods?

Public Library Assistants often encounter peak times when the library is bustling with visitors seeking assistance, technology support, or searching for resources. Managing multiple requests simultaneously while maintaining a welcoming and organized environment can be challenging. Developing strong multitasking, communication, and problem-solving skills is essential to effectively prioritize tasks and ensure patrons receive timely help. Teamwork is also important, as collaborating with librarians and other staff members helps distribute workloads and provide comprehensive service to the community.

What qualifications do you need to be a public library assistant?

Public library assistants typically need a high school diploma or equivalent. Some positions may require previous customer service experience, familiarity with library systems or technology, and good communication skills. Certification is not usually required but can be beneficial for advancement.

What are the key skills and qualifications needed to thrive as a public library assistant, and why are they important?

To thrive as a Public Library Assistant, you typically need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software like Sierra or Koha is often required. Excellent customer service, communication, and problem-solving skills help you effectively assist patrons and support daily library operations. These competencies are crucial for ensuring efficient library services, positive patron experiences, and smooth workflow within the library environment.

What are the most commonly searched types of Public Library jobs in Boston, MA?

The most popular types of Public Library jobs in Boston, MA are:

What are popular job titles related to Public Library Assistant jobs in Boston, MA?

For Public Library Assistant jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Public Library Assistant jobs in Boston, MA look for?

The top searched job categories for Public Library Assistant jobs in Boston, MA are:

What cities near Boston, MA are hiring for Public Library Assistant jobs?

Cities near Boston, MA with the most Public Library Assistant job openings:

Public Library Assistant jobs near you
Infographic showing various Public Library Assistant job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $42,214 per year, or $20.3 per hour.

IT Senior Technician

City Of Cambridge Massachusetts

Cambridge, MA • On-site

$42.39 - $48.22/hr

Full-time

Posted 13 days ago

Job description

  ESSENTIAL DUTIES AND RESPONSIBILITIES: 

Under the Technical Support Manager, the IT Senior Technician assists in the implementation, troubleshooting, and ongoing administration of the library's computer, network, phone, and mobile equipment. Provides exceptional customer service and technical support to end-users.

  • Work with the Technical Support Manager to maintain and support both public and staff computers consisting of Windows, Chrome OS, and Mac devices. Occasional support of patrons using public machines required.
  • Maintain equipment and software systems and assist with software and system upgrades as assigned.
  • Maintain and support the library's VoIP and mobile phones.
  • Configure and deploy technical equipment such as Windows PCs, Chrome OS devices, Apple devices, tablets, scanners, and printers, as well as a variety of specialty library items.
  • Troubleshoot common hardware and software problems and escalate high impact issues to the Technical Support Manager.
  • Provide tier 1 and 2 support for all Library applications such as LibCal and Sierra, and escalate to vendors when necessary.
  • Work to maintain an accurate inventory of library technology.
  • Provide a high level of end-user support and training for library staff, including IT orientations for new library staff.
  • Liaise with the City of Cambridge IT department to troubleshoot and resolve complex staff issues and collaborate on larger projects.
  • Create and maintain documentation in the department knowledge base.
  • Maintain technical proficiency in Windows, macOS, and Chrome OS software and hardware. Engage in training to ensure a high level of knowledge related to the latest technology.  
  • Provide supplemental support for all AV equipment including projectors, microphones, speakers, sound systems, and all other lecture hall and conference room equipment.
  • Provide excellent customer service both internally and externally and perform job responsibilities in a professional manner.
  • Perform other related duties and responsibilities as assigned for the good of the department and library.
  • In the case of after-hours emergencies, be reachable by City-provided cellphone to triage and escalate issues to other City or vendor contacts. 

Reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential job functions. 

MINIMUM REQUIREMENTS: 

Education and Experience: 

  • Three (3) to five (5) years of experience performing technical support duties and a Bachelor's degree in a related field, or equivalent combination of education, experience, and training. In exceptional instances, specialized education, training and/or experience may be substituted for part or all of the required elements.

Knowledge, Skills and Abilities: 

Technical: 

  • Considerable knowledge of computer systems principles and practices, including current industry best practices.
  • Skills in performing routine software and hardware troubleshooting on various computers, printers, scanners, etc.  
  • Proficient in Microsoft Windows, Apple macOS, and Google Chrome OS operating systems and related productivity software.
  • Knowledge of PC and Server hardware support and networks.
  • Familiarity with ticketing systems such as BMC Track It!, Service Now, or Jira.
  • Knowledge of current mobile device systems is desirable. 

Other: 

  • Commitment to doing all work through a lens of diversity, equity, inclusion, and anti-racism.
  • Ability to effectively communicate technical information to audiences of differing levels of experience, both technical and non-technical.
  • Ability to maintain professionalism in a technical support environment.
  • Strong commitment to responsive and innovative service and a desire to master new technologies.
  • Excellent problem-solving skills.
  • Ability to quickly grasp new ideas and concepts.
  • Excellent organizational skills.
  • Time management skills, including the ability to set and adjust priorities in order to meet assignment deadlines.
  • Must be able to pay close attention to details and concentrate on work.
  • Must be able to work with frequent interruptions.  
  • Ability to follow oral and written instructions accurately and thoroughly.
  • Adaptability and dependability to collaborate well within a team environment.
  • Flexibility to fill in during scheduling emergencies and vacation periods.
  • Friendliness, tact, patience, maturity, and strong interpersonal skills.
  • Ability and willingness to travel to library branches across Cambridge as needed during routine work.  

PREFERRED QUALIFICATIONS: 

  • Familiarity with the Minuteman Library Network services to staff and public access PCs. 

  • Experience working with public libraries. 

  • Certifications and training courses in network, software, and/or hardware support or other technical areas. 

  • Experience supporting and administering Chrome OS devices.

PHYSICAL DEMANDS: 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to operate a variety of machinery and equipment including office equipment such as computers, scanners, AV equipment, and mobile devices; pay close attention to details and concentrate on tasks despite frequent interruptions and moderate noise levels; communicate effectively and exchange accurate information with coworkers and members of the public; read and organize written material; transport carts of materials which can weigh more than 100 pounds across a level floor or on a ramp; carry baskets of materials weighing up to 30 pounds; place library materials on shelves or carts which can be located at floor level or overhead.

WORK ENVIRONMENT: 

Works in assigned areas, including offices, training rooms, and public areas of all seven library locations, as necessary. Normal office exposure to noise, stress, and interruptions. 

SCHEDULE: 

The work week is 37.5 hours assigned in the best interests of the library; primarily Monday through Friday. Flexibility to work evenings and weekends for special circumstances or scheduled activities. 

  • Monday 9:30am - 6:00 pm
  • Tuesday 9:30am - 6:00 pm
  • Wednesday 9:30am - 6:00 pm
  • Thursday 9:30am - 6:00 pm
  • Friday 9:30am - 6:00 pm

REQUIRED DOCUMENTS:  

Please upload the below documents to complete your application:

  • Resume
  • Cover Letter
Employment Type: Regular

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