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Public Facing Jobs (NOW HIRING)

Manna

PR & Communications Manager

Tulsa, OK · On-site

This role is focused on media, PR, content drafting, and public-facing reputation management. Grassroots community engagement will be owned by the Community Engagement Manager. This role works ...

Manna

PR & Communications Manager

Tulsa, OK · On-site

This role is focused on media, PR, content drafting, and public-facing reputation management. Grassroots community engagement will be owned by the Community Engagement Manager. This role works ...

Manna

PR & Communications Manager

Tulsa, OK · On-site

This role is focused on media, PR, content drafting, and public-facing reputation management. Grassroots community engagement will be owned by the Community Engagement Manager. This role works ...

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How much do public facing jobs pay per year?

As of Sep 1, 2026, the average yearly pay for public facing in the United States is $64,777.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,000.00 and $72,500.00 per year, depending on experience, location, and employer.

What is a public facing job?

Public facing jobs are roles where employees interact directly with customers, clients, or the general public as part of their daily responsibilities. These positions can be found in a variety of industries, such as retail, hospitality, healthcare, and government. Examples include customer service representatives, receptionists, sales associates, and support staff. Strong communication and interpersonal skills are important in public facing roles, as employees represent their organization and help create a positive experience for the public.

What are the key skills and qualifications needed to thrive in a public facing role?

To excel in a public-facing role, you need strong communication skills, customer service experience, and often a high school diploma or equivalent. Familiarity with point-of-sale systems, customer relationship management (CRM) software, or appointment scheduling tools is commonly required. Exceptional interpersonal skills, patience, and problem-solving abilities help individuals stand out when interacting with the public. These competencies are vital for building positive relationships, resolving issues efficiently, and representing the organization effectively.

What are some common challenges faced in public facing roles and how can candidates prepare for them?

Public-facing roles often involve interacting directly with customers or clients, which can present challenges such as managing difficult conversations, handling high-pressure situations, and maintaining professionalism during busy periods. Candidates can prepare by developing strong communication and conflict resolution skills, as well as practicing active listening and empathy. Being adaptable and having a positive attitude are also key to effectively addressing diverse customer needs and ensuring a positive experience for all parties involved.
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Public Facing jobs near you
Infographic showing various Public Facing job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $64,777 per year, or $31.1 per hour.

Director of Public Digital Services

General Court of the Commonwealth of Massachusetts

Everett, MA • Hybrid

Full-time

Re-posted 17 days ago

Job description

The Executive Office of Education's Information Technology Group (EOE IT) strives to connect and empower communities of learners, from birth to college to the workforce, by building and supporting innovative systems that facilitate positive outcomes for all. We are a diverse team of professionals dedicated to ensuring that the Commonwealth of Massachusetts remains the national leader in education. Agencies in the Education Secretariat include The Children's Trust, the Massachusetts Department of Early Education and Care (EEC), the Massachusetts Department of Elementary and Secondary Education (DESE), and the Massachusetts Department of Higher Education (DHE).

As EOE strives to improve the delivery of IT services, we seek an experienced individual for the role of Director of Public Digital Services. The Director of Public Digital Services leads EOE's public digital service strategy, with a focus on improving how constituents, families, educators, institutions, providers, and agency partners interact with the Education Secretariat's programs and services online.

This role is responsible for proactively partnering with EOE agencies to identify friction in the constituent experience, improve digital service delivery, modernize public-facing platforms, and strengthen the quality, accessibility, usability, and consistency of digital services across the Secretariat. The position oversees the teams responsible for EOE's web presence, Microsoft 365 and SharePoint-based solutions, digital experience design, intake, and related delivery functions.

The Director works closely with agency leadership, EOE IT leadership, the Executive Office of Technology Services and Security (EOTSS), and other secretariats to align digital service priorities with Commonwealth standards, accessibility requirements, and broader technology strategy. The role moves EOE beyond a website-maintenance model toward a proactive, user-centered, service-oriented approach to managing digital platforms and improving the constituent experience.

The primary work location for this role will be at 135 Santilli Hwy, Everett, Massachusetts 02149. The work schedule for this position is Monday through Friday, 9AM to 5PM EST.  This position is expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed. Occasional local travel may be required.

Responsibilities

Set Enterprise Public Digital Services Strategy

  •  Define and maintain EOE's Public Digital Services vision, roadmap, governance model, and service standards across agencies in the Education Secretariat.

  •  Align digital service priorities with Secretariat policy goals, agency business needs, constituent experience, accessibility requirements, and statewide IT strategy.

  •  Establish success measures focused on user outcomes, accessibility, service reliability, operational efficiency, and public trust.

  •  Move EOE from a website-focused support model toward an enterprise digital services model that improves the full constituent journey across websites, forms, applications, and support channels.

Lead Public Digital Services Portfolio

  • Oversee EOE's portfolio of public-facing digital services, including websites, applications, digital forms, content platforms, and M365/Power Platform-based services.

  • Partner proactively with agencies to identify pain points, prioritize improvements, and improve how constituents access information, complete transactions, and receive services.

  • Balance new development, modernization, accessibility remediation, platform sustainment, and technical debt reduction across agencies.

  • Ensure public-facing services are accessible, secure, reliable, usable, and aligned with Commonwealth technology standards.

Establish Governance & Service Standards

  •  Define and implement enterprise standards for user-centered design, user research, accessibility, service design, content strategy, and digital delivery.

  •  Create clear decision frameworks for intake, prioritization, escalation, risk management, and lifecycle ownership.

  •  Coordinate with security, architecture, data, infrastructure, applications, procurement, privacy, legal, and communications leaders to ensure digital services are sustainable and well-governed.

  •  Use data, user feedback, accessibility findings, and operational performance to guide decisions and improve services over time.

Lead and Develop the Public Digital Services Organization

  • Manage and develop the teams responsible for web services, M365/SharePoint, Power Platform, user experience, product design, digital delivery, and project intake.

  • Build a high-performing, multidisciplinary team culture grounded in accountability, service excellence, accessibility, continuous improvement, and collaboration.

  • Establish clear roles, delivery expectations, career pathways, and professional development opportunities for digital service staff.

  • Strengthen EOE's internal capacity to support agencies to mature their product, UX, and digital service functions.

Act as Executive Advisor & Cross-Agency Partner

  • Advise Secretariat and agency leadership on digital service risks, constituent experience gaps, modernization opportunities, accessibility obligations, and investment priorities.

  • Represent EOE IT in cross-agency, cross-secretariat, and statewide digital initiatives, including partnerships with EOTSS.

  • Translate complex technical, accessibility, delivery, and operational issues into clear executive-level recommendations.

  • Bring constituent needs into statewide technology discussions and translate statewide standards into practical implementation approaches for EOE.

Preferred Knowledge, Skills, and Abilities:

  • 10 years leading enterprise digital transformation, IT modernization, and public-facing digital services in complex organizations.
  • 5 years in senior leadership roles managing managers and leading enterprise-scale initiatives.
  • Proven success developing and executing enterprise digital services strategies that improve constituent experiences across websites, applications, digital forms, collaboration platforms, and omnichannel service delivery.
  • Proven experience leading large-scale digital modernization initiatives from strategy through execution, balancing new development, legacy modernization, technical debt reduction, accessibility remediation, and operational sustainability.
  • Strong background building and leading high-performing multidisciplinary organizations, including managers and teams responsible for web services, UX/UI design, product management, Microsoft 365, SharePoint, Power Platform, digital delivery, and project intake.
  • Strong knowledge of Microsoft 365, SharePoint Online, Power Platform, cloud technologies, enterprise collaboration platforms, Agile delivery methodologies, IT governance, portfolio management, and digital service operations.

  • Expertise in user-centered design, digital accessibility (WCAG/ADA), service design, and continuous improvement.

  • Skilled in portfolio management, prioritization, and balancing modernization, sustainment, and technical debt reduction.
  • Experience establishing governance, service standards, KPIs, and performance metrics to improve service quality and operational efficiency.
  • Trusted executive advisor with a proven ability to build partnerships, influence stakeholders, and translate technical concepts into business outcomes.
  • Strong knowledge of cloud technologies, Agile delivery, IT governance, cybersecurity, and enterprise digital platforms.
  • Committed to delivering secure, accessible, and constituent-centered digital experiences that improve public service delivery.

To Apply:

Interested candidates should submit the following with their application:  

  • Resume

  • Cover letter outlining your relevant experience and interest in the position
     

Questions regarding this position should be directed to Taina.Noelsaint@mass.gov  


 

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least (A) seven (7) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in IT administration or IT management, of which (B) at least three (3) years must have been in a managerial capacity.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer.  Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.  Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements.  We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Apply