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Psap 911 Jobs (NOW HIRING)

Luzerne County

PSAP Supervisor

Wilkes Barre, PA

$56K/yr

Description THIS POSITION WILL REMAIN POSTED UNTIL FILLED The PSAP Supervisor, reporting to the PSAP Coordinator under the direction of the 911 Operations Administrator, is responsible for overseeing ...

Mohawk Ambulance

Dispatcher

Schenectady, NY · On-site

$19.87 - $21.37/hr

Receiving and prioritizing emergency and non-emergency telephone and two-way radio calls from: the public, 911 call centers (PSAP-Public Safety Answering Points), healthcare facilities, hospitals and ...

Mohawk Ambulance

Dispatcher

Schenectady, NY

$19.87 - $21.37/hr

Receiving and prioritizing emergency and non-emergency telephone and two-way radio calls from: the public, 911 call centers (PSAP-Public Safety Answering Points), healthcare facilities, hospitals and ...

Mohawk Ambulance Service

Dispatcher

Schenectady, NY · On-site

$19.87 - $21.37/hr

Receiving and prioritizing emergency and non-emergency telephone and two-way radio calls from: the public, 911 call centers (PSAP-Public Safety Answering Points), healthcare facilities, hospitals and ...

GCI

911 Compliance Analyst

Anchorage, AK · On-site

ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: 911 Reporting/PSAP's * Develop and Enforce policies, processes, and procedures to ensure successful routing of 911 and emergency calls within the ...

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Psap 911 information

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How much do psap 911 jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for psap 911 in the United States is $25.51, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $29.33 per hour, depending on experience, location, and employer.

What is the difference between Psap 911 vs Emergency Dispatcher?

AspectPsap 911Emergency Dispatcher
CertificationsEmergency Medical Dispatch (EMD), CPREMD, CPR, Basic Telecommunicator Certification
Work EnvironmentPublic safety answering points, emergency call centersPublic safety agencies, call centers, emergency response centers
Job ResponsibilitiesAnswering 911 calls, dispatching emergency servicesAnswering emergency calls, coordinating response units

Psap 911 and Emergency Dispatcher roles often overlap, with both requiring emergency communication skills and certifications like EMD. Psap 911 specifically refers to Public Safety Answering Point operators handling 911 calls, while Emergency Dispatchers may also work in broader emergency response settings. Both roles are vital in public safety and share similar work environments and training requirements.

What is a PSAP 911 operator?

A PSAP 911 operator is a professional who answers emergency calls made to 911 at a Public Safety Answering Point (PSAP). They are responsible for quickly assessing the situation, gathering critical information, and dispatching the appropriate emergency services such as police, fire, or medical teams. These operators play a vital role in public safety, remaining calm under pressure and providing life-saving instructions to callers until help arrives. Their work requires strong communication skills, the ability to multitask, and a commitment to helping others during emergencies.

What are the key skills and qualifications needed to thrive as a PSAP 911 dispatcher?

To thrive as a PSAP 911 Dispatcher, you need strong multitasking abilities, excellent judgment, and a high school diploma or equivalent, with specialized training in emergency communications. Familiarity with computer-aided dispatch (CAD) systems, radio communication equipment, and emergency response protocols is typically required. Outstanding communication, emotional resilience, and the ability to remain calm under pressure are vital soft skills in this role. These competencies ensure rapid, accurate response to emergencies, contributing to public safety and effective coordination with first responders.

What is a PSAP for 911?

A PSAP (Public Safety Answering Point) for 911 is a call center responsible for receiving emergency calls, dispatching emergency services, and coordinating response efforts. PSAP operators are trained to gather critical information quickly and may use specialized communication systems to assist responders.

Is it hard to get hired as a PSAP 911 dispatcher?

Getting hired as a PSAP 911 dispatcher can be competitive, as it often requires passing written exams, background checks, and training programs. Candidates typically need strong communication skills, the ability to handle stressful situations, and sometimes certification in emergency dispatching. Experience in customer service or related fields can also improve chances of employment.

What are some common challenges faced by PSAP 911 dispatchers, and how can applicants prepare for them?

PSAP 911 dispatchers often face high-stress situations, such as managing multiple emergency calls simultaneously and making quick decisions under pressure. Another challenge is maintaining composure while communicating with distressed callers and efficiently relaying information to first responders. To prepare, applicants should focus on developing strong multitasking, communication, and stress-management skills, as well as familiarize themselves with dispatch protocols and emergency response procedures. Many agencies provide comprehensive training, but coming in with a calm demeanor and a willingness to learn will set candidates up for success.
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Psap 911 jobs near you
Infographic showing various Psap 911 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 88% Full Time, 4% Part Time, 6% Contract, and 1% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $53,061 per year, or $25.5 per hour.

Crisis Call Center Specialist (PSAP)

Community Network For Behavioral Healthcare

Kansas City, MO

Full-time

Re-posted 24 days ago

Job description

Crisis Call Center Specialist (Licensed Clinician)

Transform Lives in Real Time. Be the Calm in Someone’s Worst Moment.

Are you a licensed clinician who thrives in high-impact environments and wants to make a difference when it matters most? Join our Crisis Call Center team and serve on the front line of behavioral health crisis response—where your clinical expertise directly saves lives and connects individuals to critical care.

This is more than a call center role. As a Crisis Call Center Specialist (CCCS), you’ll play a vital role within a Public Safety Answering Point (PSAP), working at the intersection of behavioral health and emergency response. You’ll collaborate with 988, 911, law enforcement, EMS, and community providers to ensure individuals in crisis receive timely, trauma-informed, and clinically appropriate care.

Why This Role Stands Out?

High-Impact Clinical Work: Provide real-time intervention during moments of critical need

Integrated Public Safety Collaboration: Work alongside 911, law enforcement, EMS, and mobile crisis teams

Clinical Autonomy + Team Support: Make expert clinical decisions while supported by a multidisciplinary team

Meaningful Outcomes: Help divert individuals from unnecessary hospitalization or incarceration

Professional Growth: Expand expertise in crisis intervention, risk assessment, and system coordination

What You’ll Do

Answer 988 Suicide & Crisis Lifeline calls and provide immediate, compassionate, trauma-informed support

Conduct suicide risk assessments, safety planning, and de-escalation using evidence-based practices

Make critical decisions about care coordination, including when to involve 911, EMS, mobile crisis, or emergency departments

Serve as a key connector between behavioral health and public safety systems, ensuring seamless care transitions

Engage individuals and families to connect them with the least restrictive, most appropriate level of care

Collaborate with community providers, law enforcement, and hospital systems to strengthen crisis response outcomes

Maintain accurate, timely documentation aligned with 988 and PSAP standards

Participate in clinical supervision, debriefings, and ongoing training to support professional growth

Who You Are

You are a clinician who:

Is energized by fast-paced, high-stakes environments

Brings confidence, compassion, and clarity to difficult conversations

Values collaboration with both clinical and public safety partners

Is committed to equity, cultural responsiveness, and trauma-informed care

Wants to have a direct, measurable impact on individuals in crisis

Qualifications

Required:

Master’s degree in Social Work, Counseling, Psychology, or related field

Active Missouri licensure (LCSW, LPC, or equivalent) in good standing

Experience working with high-acuity or crisis populations

Strong clinical judgment and decision-making skills

Knowledge of behavioral health and community-based services

Preferred:

Experience with 988 Lifeline, crisis hotlines, mobile crisis, or PSAP/911 settings

Substance use treatment experience

Bilingual or multilingual

What Success Looks Like

Providing calm, confident guidance during high-risk crisis calls

Making sound clinical decisions under pressure

Building trust quickly with individuals in distress

Collaborating effectively across multiple systems

Ensuring every caller experiences respect, dignity, and hope

Work Environment

This role operates in a 24/7 Public Safety Answering Point, requiring flexibility for evenings, nights, weekends, and holidays. You’ll work in a highly collaborative, mission-driven environment where every shift matters.

Why Join Us

You’ll be part of a team that believes:

Every call is an opportunity to save a life

Behavioral health deserves a seat at the public safety table

Clinicians should be empowered, supported, and continuously growing

Licensure & Ongoing Development

We support your professional growth and compliance with licensure requirements, including continuing education and supervision opportunities aligned with Missouri standards.

Ready to Make an Impact?

If you’re looking for a role where your clinical skills, judgment, and compassion truly matter—this is it!

Apply