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Psap 911 Jobs (NOW HIRING)

Georgia

State 911 GIS Project Manager

Atlanta, GA · On-site

PSAP boundaries * Emergency Service Zones (ESZ) * Jurisdictional boundaries * Land use and land cover datasets * Other statewide framework GIS layers * Coordinate GIS data uploads, validation ...

Quantum Sky

911 Systems Trainer

Hagatna, GU · On-site

$70K - $85K/yr

... PSAP) across CONUS, Hawaii, and Guam. Technical knowledge of Next Generation 9-1-1 (NG9-1-1) ... Collaborate with 911 system providers. * Lead engaging in-person or virtual classroom sessions for ...

Quantum Sky

911 Systems Trainer

Hagatna, GU

$70K - $85K/yr

... PSAP) across CONUS, Hawaii, and Guam. Technical knowledge of Next Generation 9-1-1 (NG9-1-1) ... Collaborate with 911 system providers. * Lead engaging in-person or virtual classroom sessions for ...

CRESA

911 Training Specialist

Vancouver, WA · On-site

Seeking an inspiring, motivated and skilled 911 Training Specialist to join the CRESA Training ... Develop and maintain positive working relationships with employees, user agencies, PSAP and ...

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How much do psap 911 jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for psap 911 in the United States is $25.51, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $29.33 per hour, depending on experience, location, and employer.

What is a PSAP 911 operator?

A PSAP 911 operator is a professional who answers emergency calls made to 911 at a Public Safety Answering Point (PSAP). They are responsible for quickly assessing the situation, gathering critical information, and dispatching the appropriate emergency services such as police, fire, or medical teams. These operators play a vital role in public safety, remaining calm under pressure and providing life-saving instructions to callers until help arrives. Their work requires strong communication skills, the ability to multitask, and a commitment to helping others during emergencies.

What are the key skills and qualifications needed to thrive as a PSAP 911 dispatcher?

To thrive as a PSAP 911 Dispatcher, you need strong multitasking abilities, excellent judgment, and a high school diploma or equivalent, with specialized training in emergency communications. Familiarity with computer-aided dispatch (CAD) systems, radio communication equipment, and emergency response protocols is typically required. Outstanding communication, emotional resilience, and the ability to remain calm under pressure are vital soft skills in this role. These competencies ensure rapid, accurate response to emergencies, contributing to public safety and effective coordination with first responders.

What are some common challenges faced by PSAP 911 dispatchers, and how can applicants prepare for them?

PSAP 911 dispatchers often face high-stress situations, such as managing multiple emergency calls simultaneously and making quick decisions under pressure. Another challenge is maintaining composure while communicating with distressed callers and efficiently relaying information to first responders. To prepare, applicants should focus on developing strong multitasking, communication, and stress-management skills, as well as familiarize themselves with dispatch protocols and emergency response procedures. Many agencies provide comprehensive training, but coming in with a calm demeanor and a willingness to learn will set candidates up for success.

What is the difference between Psap 911 vs Emergency Dispatcher?

AspectPsap 911Emergency Dispatcher
CertificationsEmergency Medical Dispatch (EMD), CPREMD, CPR, Basic Telecommunicator Certification
Work EnvironmentPublic safety answering points, emergency call centersPublic safety agencies, call centers, emergency response centers
Job ResponsibilitiesAnswering 911 calls, dispatching emergency servicesAnswering emergency calls, coordinating response units

Psap 911 and Emergency Dispatcher roles often overlap, with both requiring emergency communication skills and certifications like EMD. Psap 911 specifically refers to Public Safety Answering Point operators handling 911 calls, while Emergency Dispatchers may also work in broader emergency response settings. Both roles are vital in public safety and share similar work environments and training requirements.

Is it hard to be hired as a PSAP 911 dispatcher?

Becoming a PSAP 911 dispatcher typically requires passing a background check, completing training, and demonstrating strong communication and multitasking skills. Hiring can be competitive, and candidates often need to meet specific qualifications such as a high school diploma or equivalent, and sometimes certification or experience in emergency communication. The process may also include written exams and psychological assessments to ensure suitability for the role.

What is a PSAP for 911?

A PSAP (Public Safety Answering Point) for 911 is a call center where emergency calls are received, processed, and dispatched to appropriate emergency services. PSAP operators are trained to handle urgent situations, often using specialized communication systems and protocols to ensure quick response times.
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Psap 911 jobs near you
Infographic showing various Psap 911 job openings in the United States as of August 2026, with employment types broken down into 93% Full Time, 4% Part Time, 2% Contract, and 1% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $53,061 per year, or $25.5 per hour.

Marcus Alert Clinician

Valley Community Services Board

Staunton, VA • On-site

$57K - $84K/yr

Full-time

Medical, Retirement, PTO

Re-posted yesterday

Job description

Description
The MARCUS Alert Clinician provides rapid, community-based crisis intervention services to individuals experiencing mental health, substance use, or developmental disability crises. This position responds to requests from public safety dispatch (911/PSAP), law enforcement, the agency, and community partners, delivering assessment, stabilization, and referral services via phone, telehealth, and face-to-face contact.
The clinician works independently under established practices and professional standards while collaborating closely with law enforcement, courts, hospitals, families, and community providers to ensure timely, ethical, and clinically appropriate crisis response throughout the VCSB catchment area, in accordance with Virginia law and agency policy.
VCSB by the Numbers
Based on a third-party employee engagement survey conducted in 2025:
  • 77% of employees report being highly engaged.
  • 83% of employees report feeling supported by their supervisor
  • 83% of employees would recommend working at VCSB to others.
  • 79% of employees report they are equipped with the resources needed to effectively perform their jobs effectively.

Benefits:
  • Health insurance as low as $40/month for individuals. Family and dependent plans are also available.
  • Sign-on bonus of $2,500.
  • Salary range for non-licensed clinicians from $57,500 - $59,022.04.
  • Salary range for licensed clinicians from $60,637.42 - $84,524.66.
  • 14 paid holidays.
  • Accrue up to 20 days of paid time off (PTO) per year from year one. PTO is immediately available upon accrual.
  • Participation in the Virginia Retirement System.
  • Professional development assistance provided.
  • Clinical supervision provided.

Essential Functions:
Crisis Response & Clinical Services
  • Provide co-response services with local law enforcement to individuals experiencing behavioral health crises dispatched through PSAP/911.
  • Deliver crisis assessment, intervention, stabilization, and referral services in office, community, and home-based settings, with or without law enforcement involvement.
  • Conduct pre-admission screenings for psychiatric and substance use hospitalizations to determine appropriateness and involuntary commitment criteria.
  • Serve as a Virginia Certified Preadmission Screener (if qualified), preparing screening reports and recommendations for Emergency Custody Orders (ECOs) and Temporary Detention Orders (TDOs).
  • Coordinate involuntary commitments and hospital admissions with courts, magistrates, and inpatient facilities.
  • Provide consultation regarding ECO/TDO processes to community members, law enforcement, and other stakeholders.
  • Respond to non-hospital crisis situations through de-escalation, stabilization, and connection to appropriate community resources.
  • Offer consultation, education, and support to individuals, families, and agencies regarding Emergency Services and MARCUS Alert programs.
  • Provide emergency coverage for clients when primary providers are unavailable.
  • Deliver brief therapeutic interventions and actively pursue least restrictive alternatives to hospitalization.
  • Maintain current knowledge of Virginia statutes, community resources, and crisis response best practices.
Collaboration & Professional Support
  • Develop and maintain effective working relationships with internal teams, law enforcement, courts, hospitals, and community partners.
  • Serve as a clinical consultant to other Emergency Services clinicians, when qualified.
  • Provide clinical supervision to license-eligible staff, when qualified and appropriate.

Requirements
Minimum Requirements:
  • Master's degree in human services or a related field from an accredited college or university (unless DBHDS grandfathered).
  • Licensed or license-eligible as an LCSW, LPC, or similar credential (unless DBHDS grandfathered).
  • Minimum of two (2) years of professional experience in crisis intervention, emergency mental health services, or a related field.
  • Must possess a valid Virginia driver's license (or obtain within 90 days) and maintain an acceptable driving record.
  • Work occurs in office, community, and law enforcement settings and may involve high-stress, time-sensitive situations.

Preferred Qualifications:
The most competitive candidates will have one or more of the following characteristics:
  • Certification as a Virginia Pre-Admission Screener.
  • Strong organizational and documentation skills.
  • Demonstrated commitment to diversity, equity, and culturally responsive services.
  • Excellent written, verbal, and interpersonal communication skills.
  • Experience collaborating with law enforcement and community partners.

Apply