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Psap 911 Jobs (NOW HIRING)

CRESA

911 Training Specialist

Vancouver, WA · On-site

$35.80 - $45.83/hr

Seeking an inspiring, motivated and skilled 911 Training Specialist to join the CRESA Training ... Develop and maintain positive working relationships with employees, user agencies, PSAP and ...

Tyto Athene, LLC

911 Systems Trainer

Hagatna, GU · On-site

$70K - $85K/yr

... PSAP) across CONUS, Hawaii, and Guam. Technical knowledge of Next Generation 9-1-1 (NG9-1-1) ... Collaborate with 911 system providers. * Lead engaging in-person or virtual classroom sessions for ...

CRESA

911 Training Specialist

Vancouver, WA

Seeking an inspiring, motivated and skilled 911 Training Specialist to join the CRESA Training ... Develop and maintain positive working relationships with employees, user agencies, PSAP and ...

CRESA

911 Emergency Training Specialist

Vancouver, WA · On-site

$35.80 - $45.83/hr

Develop and maintain positive working relationships with employees, user agencies, PSAP and ... 911 Public Safety Telecommunicator with experience including911 Call TakingPolice DispatchFire ...

Tyto Athene, LLC

911 Systems Program Manager

San Diego, CA · On-site

$120K - $170K/yr

Quantum Sky is searching for a 911 Program Manager with expertise in public safety environments to ... PSAP) across CONUS, Hawaii, and Guam. Technical knowledge of Next Generation 9-1-1 (NG9-1-1) ...

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How much do psap 911 jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for psap 911 in the United States is $25.51, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $29.33 per hour, depending on experience, location, and employer.

What is the difference between Psap 911 vs Emergency Dispatcher?

AspectPsap 911Emergency Dispatcher
CertificationsEmergency Medical Dispatch (EMD), CPREMD, CPR, Basic Telecommunicator Certification
Work EnvironmentPublic safety answering points, emergency call centersPublic safety agencies, call centers, emergency response centers
Job ResponsibilitiesAnswering 911 calls, dispatching emergency servicesAnswering emergency calls, coordinating response units

Psap 911 and Emergency Dispatcher roles often overlap, with both requiring emergency communication skills and certifications like EMD. Psap 911 specifically refers to Public Safety Answering Point operators handling 911 calls, while Emergency Dispatchers may also work in broader emergency response settings. Both roles are vital in public safety and share similar work environments and training requirements.

What is a PSAP 911 operator?

A PSAP 911 operator is a professional who answers emergency calls made to 911 at a Public Safety Answering Point (PSAP). They are responsible for quickly assessing the situation, gathering critical information, and dispatching the appropriate emergency services such as police, fire, or medical teams. These operators play a vital role in public safety, remaining calm under pressure and providing life-saving instructions to callers until help arrives. Their work requires strong communication skills, the ability to multitask, and a commitment to helping others during emergencies.

What are the key skills and qualifications needed to thrive as a PSAP 911 dispatcher?

To thrive as a PSAP 911 Dispatcher, you need strong multitasking abilities, excellent judgment, and a high school diploma or equivalent, with specialized training in emergency communications. Familiarity with computer-aided dispatch (CAD) systems, radio communication equipment, and emergency response protocols is typically required. Outstanding communication, emotional resilience, and the ability to remain calm under pressure are vital soft skills in this role. These competencies ensure rapid, accurate response to emergencies, contributing to public safety and effective coordination with first responders.

What is a PSAP for 911?

A PSAP (Public Safety Answering Point) for 911 is a call center responsible for receiving emergency calls, dispatching emergency services, and coordinating response efforts. PSAP operators are trained to gather critical information quickly and may use specialized communication systems to assist responders.

Is it hard to get hired as a PSAP 911 dispatcher?

Getting hired as a PSAP 911 dispatcher can be competitive, as it often requires passing written exams, background checks, and training programs. Candidates typically need strong communication skills, the ability to handle stressful situations, and sometimes certification in emergency dispatching. Experience in customer service or related fields can also improve chances of employment.

What are some common challenges faced by PSAP 911 dispatchers, and how can applicants prepare for them?

PSAP 911 dispatchers often face high-stress situations, such as managing multiple emergency calls simultaneously and making quick decisions under pressure. Another challenge is maintaining composure while communicating with distressed callers and efficiently relaying information to first responders. To prepare, applicants should focus on developing strong multitasking, communication, and stress-management skills, as well as familiarize themselves with dispatch protocols and emergency response procedures. Many agencies provide comprehensive training, but coming in with a calm demeanor and a willingness to learn will set candidates up for success.
More about Psap 911 jobs
What job categories do people searching Psap 911 jobs look for? The top searched job categories for Psap 911 jobs are:
Psap 911 jobs near you
Infographic showing various Psap 911 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 88% Full Time, 4% Part Time, 6% Contract, and 1% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $53,061 per year, or $25.5 per hour.

911 Training Specialist

CRESA

Vancouver, WA • On-site

$35.80 - $45.83/hr

Full-time

Posted 8 days ago

Job description

Seeking an inspiring, motivated and skilled 911 Training Specialist to join the CRESA Training Department!
This position is responsible for supporting the comprehensive 911 Call Taking and Dispatch Operations Training program. The training specialist will provide administrative support to the 911 training program, facilitation and delivery of 911/311 Telecommunications along with Dispatch for Police and Fire training. The successful candidate will exercise considerable discretion, initiative and independence to accomplish tasks and objectives. Building strong professional relationships and ongoing trust with Dispatchers, Call Takers, Communications Training Officers (CTOs), Agency Instructors, Supervisors and other Agency staff is critical to overall program success. Work is performed under direction of the 911 Training Manager.
Must be able to perform the following essential job functions with or without reasonable accommodation:
  • Assists in facilitating and delivering APCO, CRESA, Washington State PST Academy training programs including 911 Call Taking, Police Dispatch and Fire Dispatch
  • Partner with new trainees as needed during the on-the-job training phase to coach, document, and assess progression. Serves as a certified training officer on the 911 floor on an as-needed basis. (duties are exempt from out-of-class pay)
  • Helps develop and update training curricula and materials, including classroom instruction, shift training, presentations and e-learning resources.
  • Assists with the development and facilitation of New Hire Training
  • Assists with updating the training schedule
  • Maintain accurate records and track training progress, certifications, and performance documentation
  • Provide administrative support for training and accreditation programs, including but not limited to ATPA formerly APCO Project 33 Certification, CALEA, IAED, and Washington State PST.
  • Assist with recruitment and interview process for 911 trainee positions.
  • Ensure all training manuals, resource materials, and documentation remain current, accurate and compliant with accreditation standards and state certification requirements.
  • Assist the Training Manager with conducting manual quality assurance reviews and call comparisons for new hires and trainees during on-the-job training (OJT), and probationary periods.
  • Provide information and assistance to other departments, outside agencies, and the public as necessary.
  • Participate as needed during emergencies, including on the 911 floor to supplement staffing or in the emergency operations center.
  • Develop and maintain positive working relationships with employees, user agencies, PSAP and community partners and public.
  • Maintain a valid driver's license for transportation purposes regarding training and operations.
  • Work is performed on-site, generally Monday - Friday, 8 am - 5pm, however must be able to supports 24/7 public safety training with flexible scheduling to include working weekends, swing shifts, and graveyard shifts when necessary.
  • Perform additional duties as assigned

Minimum Job Qualifications
  • Associate's degree in education, technical education or training or related field preferred
  • At least two (2) years of experience in Public Safety Telecommunications role dedicated to training (e.g., Certified Training Officer, Instructor, or such equivalent)
  • At least three (3) years of non-probationary experience as a 911 Public Safety Telecommunicator with experience including
    • 911 Call Taking
    • Police Dispatch
    • Fire Dispatch
  • Internal Candidates see below for additional minimum job qualifications:
    • Required that performance evaluations rated as "Meets Expectations" or higher for the previous three (3) years
    • Required that within the last three (3) years have not received any discipline, corrective action nor performance improvement plan.
  • All candidates must possess or the ability to obtain within six (6) months of hire:
    • National Academy of Emergency Dispatch (NAED) Emergency Medical Dispatch (EMD) Certification (for QA-focused TQAC)
    • NAED EMD-Q Certification (trained by NAED to be a certified medical case reviewer) (for QA-focused TQAC)
    • Association of Public Safety Communication Officials (APCO) Communications Training Officer (CTO) Certification (for training-focused TQAC)
    • APCO CTO Instructor Certification (for training-focused TQAC)
    • ACCESS Certification.
    • Other Certifications required by statute or state.
  • Must possess a valid driver license and have access to a motor vehicle (personal or agency) on an as needed daily basis.

Selection Process
  • Complete full detailed application by 8/24/26. Candidates will be notified if they are selected to proceed by 8/26/26.
  • Written exam will be scheduled for qualified candidates in September and must receive 70% or higher to pass and proceed to next step
  • Interview and assessment with panel will be scheduled in September
  • Agency may select candidate or have an optional final interview
  • Conditional Job Offer

Please see full job description for all the details including skills, abilities and physical requirements.
Applicants may submit in writing appeals to the HR Manager
Re-Application Policy
  • Not eligible to reapply when applicant withdraws or fails during background investigation or medical evaluation or training/probation and when applicant fails the interview process four times.
  • Suspended for 3 years from applying if applicant fails interview process two times or fails the written exam three times.

CRESA is an equal opportunity (EEO) employer and does not unlawfully discriminate on the basis of race, color, national origin, religion, age, sex, sexual orientation, marital status, disability, genetic information, veteran status or any other basis prohibited by federal, state or local law. Recruitment processes are conducted to ensure open competition, equal employment opportunity and prohibit discrimination. CRESA will provide reasonable accommodation for persons with disabilities during the selection process if requested. Applicants are responsible to notify the Human Resources Manager of the accommodation needed at the time of application or at least two days prior to the date needed at or call (360) 992-9205. Washington Relay Service - 7-1-1 or (800) 833-6368 .
Immigration Law Notice - Only U.S. Citizens and aliens lawfully authorized to work in the United States will be hired. All new employees will be required to complete and sign an Employment Eligibility Verification form and present documentation verifying identity and employment eligibility.
  1. Background Investigation- (Pass/Fail, conducted in rank order) - Requires detailed Personal History form and comprehensive background investigation with elements including but not limited to candidate's employment history, education, job and personal references, criminal history, driving record check, etc.

    1. Disqualifiers: Felony Convictions, Dishonesty, Falsification, Failure to Disclose, Failure to provide appropriate contact information, Behavior that does not support Public Safety Code of Ethics or CRESA values.

  2. Conditional Job Offer- (Offered in ranked order) - When a vacancy is available, the candidate will receive a conditional job offer of employment, contingent upon successfully passing the post-offer processes.
  3. Post-Offer Process- (Pass/Fail) - Post offer processes include a psychological evaluation, fingerprinting criminal review, general medical examinations, drug test and baseline hearing and vision tests.

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