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Psap 911 Jobs (NOW HIRING)

Quantum Sky

911 Systems Program Manager

San Diego, CA · On-site

$120K - $170K/yr

Description Quantum Sky is searching for a 911 Program Manager with expertise in public safety ... PSAP) across CONUS, Hawaii, and Guam. Technical knowledge of Next Generation 9-1-1 (NG9-1-1) ...

Quantum Sky

911 Systems Program Manager

San Diego, CA

$120K - $170K/yr

Quantum Sky is searching for a 911 Program Manager with expertise in public safety environments to ... PSAP) across CONUS, Hawaii, and Guam. Technical knowledge of Next Generation 9-1-1 (NG9-1-1) ...

Quantum Sky

911 Systems Program Manager

San Diego, CA · On-site

$120K - $170K/yr

Description Quantum Sky is searching for a 911 Program Manager with expertise in public safety ... PSAP) across CONUS, Hawaii, and Guam. Technical knowledge of Next Generation 9-1-1 (NG9-1-1) ...

Quantum Sky

911 Systems Program Manager

San Diego, CA · On-site

$120K - $170K/yr

Description Quantum Sky is searching for a 911 Program Manager with expertise in public safety ... PSAP) across CONUS, Hawaii, and Guam. Technical knowledge of Next Generation 9-1-1 (NG9-1-1) ...

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How much do psap 911 jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for psap 911 in the United States is $25.51, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $29.33 per hour, depending on experience, location, and employer.

What is a PSAP 911 operator?

A PSAP 911 operator is a professional who answers emergency calls made to 911 at a Public Safety Answering Point (PSAP). They are responsible for quickly assessing the situation, gathering critical information, and dispatching the appropriate emergency services such as police, fire, or medical teams. These operators play a vital role in public safety, remaining calm under pressure and providing life-saving instructions to callers until help arrives. Their work requires strong communication skills, the ability to multitask, and a commitment to helping others during emergencies.

What are the key skills and qualifications needed to thrive as a PSAP 911 dispatcher?

To thrive as a PSAP 911 Dispatcher, you need strong multitasking abilities, excellent judgment, and a high school diploma or equivalent, with specialized training in emergency communications. Familiarity with computer-aided dispatch (CAD) systems, radio communication equipment, and emergency response protocols is typically required. Outstanding communication, emotional resilience, and the ability to remain calm under pressure are vital soft skills in this role. These competencies ensure rapid, accurate response to emergencies, contributing to public safety and effective coordination with first responders.

What are some common challenges faced by PSAP 911 dispatchers, and how can applicants prepare for them?

PSAP 911 dispatchers often face high-stress situations, such as managing multiple emergency calls simultaneously and making quick decisions under pressure. Another challenge is maintaining composure while communicating with distressed callers and efficiently relaying information to first responders. To prepare, applicants should focus on developing strong multitasking, communication, and stress-management skills, as well as familiarize themselves with dispatch protocols and emergency response procedures. Many agencies provide comprehensive training, but coming in with a calm demeanor and a willingness to learn will set candidates up for success.

What is the difference between Psap 911 vs Emergency Dispatcher?

AspectPsap 911Emergency Dispatcher
CertificationsEmergency Medical Dispatch (EMD), CPREMD, CPR, Basic Telecommunicator Certification
Work EnvironmentPublic safety answering points, emergency call centersPublic safety agencies, call centers, emergency response centers
Job ResponsibilitiesAnswering 911 calls, dispatching emergency servicesAnswering emergency calls, coordinating response units

Psap 911 and Emergency Dispatcher roles often overlap, with both requiring emergency communication skills and certifications like EMD. Psap 911 specifically refers to Public Safety Answering Point operators handling 911 calls, while Emergency Dispatchers may also work in broader emergency response settings. Both roles are vital in public safety and share similar work environments and training requirements.

Is it hard to be hired as a PSAP 911 dispatcher?

Becoming a PSAP 911 dispatcher typically requires passing a background check, completing training, and demonstrating strong communication and multitasking skills. Hiring can be competitive, and candidates often need to meet specific qualifications such as a high school diploma or equivalent, and sometimes certification or experience in emergency communication. The process may also include written exams and psychological assessments to ensure suitability for the role.

What is a PSAP for 911?

A PSAP (Public Safety Answering Point) for 911 is a call center where emergency calls are received, processed, and dispatched to appropriate emergency services. PSAP operators are trained to handle urgent situations, often using specialized communication systems and protocols to ensure quick response times.
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Psap 911 jobs near you
Infographic showing various Psap 911 job openings in the United States as of August 2026, with employment types broken down into 93% Full Time, 4% Part Time, 2% Contract, and 1% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $53,061 per year, or $25.5 per hour.

Next Generation 911 SME for CSEC Network Project

Management Applications, Inc.

Killeen, TX • On-site

Full-time

Re-posted 2 days ago

Job description

Next Generation 911 SME for CSEC Network Project Management Applications, Inc., a leading provider of Managed IT Services and Network Management, Design and Implementation is seeking a high-level Next Generation 911 Network/Communications Subject Matter Expert. CSEC is implementing a State-level Digital 9-1-1 Network Project, also referred to as the State-level Emergency Services Internet Protocol network (ESInet, ESInet Project, or Project). The ESInet Project is a multi-year and multi-phase project that implements digital 9-1-1 calling to replace the current Enhanced 9-1-1 (E9- 1-1) system(s) with a Next Generation 9-1-1 (NG9-1-1) system for the Commission's state 9-1-1 program

The intended beneficiaries of the NG9- 1-1 system are the Texas Regional Planning Commissions and Emergency Communication Districts (collectively, the 9-1-1 Entities) that obtain services from and utilize the Commission's NG9-1-1 system. Job Responsibilities: 1. Implement a public safety grade State-level ESInet and National Emergency Number Association (NENA) i3-compliant NG 9-1-1 system, to replace the current Enhanced 9-1-1 (E9-1-1) system(s); 2.

Interconnect all Public Safety Answering Points (PSAPs) in the Commission's 9-1-1 Program at PSAPs' demarcation point to the State-level ESInet; 3. Migrate PSAP 9-1-1 traffic from the E9-1-1 system(s) to the State- level ESInet; and 4. Transition the management and operations of the NG9-1-1 system to a Multi-Sourcing Integrator.

Available Positions: 911 Network/Communications SME Required Certifications: PMP, CCNA, CCNP, ITIL Required Education: 4-year degree preferred. MAI will consider 2-year degrees with exceptional experience. Job Application Instructions: To be considered for these positions please submit a clear and concise resume (2 pg max.) as well as your minimum salary requirements

We will NOT consider your application without the REQUIRED minimum salary requirements. Please also list all IT certifications and Education within your resume.

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