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Psap 911 Jobs (NOW HIRING)

NG911 Administrative Specialist

Raleigh, NC · On-site

$45K - $61K/yr

... 911 Plan. • Assist in preparing reports, correspondence, briefing materials, and presentations and MOUs. • Support coordination of internal and external meetings, workshops, and PSAP-related ...

911 Dispatcher 1

Rapid City, SD · On-site

$26.25/hr

... 911 Dispatch employees receive a pay differential of $2.00/hour for hours worked between 6 pm and 6 ... Point (PSAP) operations Successfully completes supervised field training in basic call taking ...

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Psap 911 information

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How much do psap 911 jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for psap 911 in the United States is $25.51, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $29.33 per hour, depending on experience, location, and employer.

What is the difference between Psap 911 vs Emergency Dispatcher?

AspectPsap 911Emergency Dispatcher
CertificationsEmergency Medical Dispatch (EMD), CPREMD, CPR, Basic Telecommunicator Certification
Work EnvironmentPublic safety answering points, emergency call centersPublic safety agencies, call centers, emergency response centers
Job ResponsibilitiesAnswering 911 calls, dispatching emergency servicesAnswering emergency calls, coordinating response units

Psap 911 and Emergency Dispatcher roles often overlap, with both requiring emergency communication skills and certifications like EMD. Psap 911 specifically refers to Public Safety Answering Point operators handling 911 calls, while Emergency Dispatchers may also work in broader emergency response settings. Both roles are vital in public safety and share similar work environments and training requirements.

What is a PSAP 911 operator?

A PSAP 911 operator is a professional who answers emergency calls made to 911 at a Public Safety Answering Point (PSAP). They are responsible for quickly assessing the situation, gathering critical information, and dispatching the appropriate emergency services such as police, fire, or medical teams. These operators play a vital role in public safety, remaining calm under pressure and providing life-saving instructions to callers until help arrives. Their work requires strong communication skills, the ability to multitask, and a commitment to helping others during emergencies.

What are the key skills and qualifications needed to thrive as a PSAP 911 dispatcher?

To thrive as a PSAP 911 Dispatcher, you need strong multitasking abilities, excellent judgment, and a high school diploma or equivalent, with specialized training in emergency communications. Familiarity with computer-aided dispatch (CAD) systems, radio communication equipment, and emergency response protocols is typically required. Outstanding communication, emotional resilience, and the ability to remain calm under pressure are vital soft skills in this role. These competencies ensure rapid, accurate response to emergencies, contributing to public safety and effective coordination with first responders.

What is a PSAP for 911?

A PSAP (Public Safety Answering Point) for 911 is a call center responsible for receiving emergency calls, dispatching emergency services, and coordinating response efforts. PSAP operators are trained to gather critical information quickly and may use specialized communication systems to assist responders.

Is it hard to get hired as a PSAP 911 dispatcher?

Getting hired as a PSAP 911 dispatcher can be competitive, as it often requires passing written exams, background checks, and training programs. Candidates typically need strong communication skills, the ability to handle stressful situations, and sometimes certification in emergency dispatching. Experience in customer service or related fields can also improve chances of employment.

What are some common challenges faced by PSAP 911 dispatchers, and how can applicants prepare for them?

PSAP 911 dispatchers often face high-stress situations, such as managing multiple emergency calls simultaneously and making quick decisions under pressure. Another challenge is maintaining composure while communicating with distressed callers and efficiently relaying information to first responders. To prepare, applicants should focus on developing strong multitasking, communication, and stress-management skills, as well as familiarize themselves with dispatch protocols and emergency response procedures. Many agencies provide comprehensive training, but coming in with a calm demeanor and a willingness to learn will set candidates up for success.
More about Psap 911 jobs
Infographic showing various Psap 911 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 88% Full Time, 4% Part Time, 6% Contract, and 1% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $53,061 per year, or $25.5 per hour.

TN Mobile Crisis Therapist Co-Response (Lic,/ MPA) Full Time

Frontier Health

Johnson City, TN • On-site

Full-time

Re-posted 27 days ago


Frontier Health rating

5.4

Company rating: 5.4 out of 10

Based on 27 frontline employees who took The Breakroom Quiz


Job description

Description
TITLE: TN Mobile Crisis Therapist Co-Response (Licensed or MPA)
SUMMARY: Responsible for clinical assessment of clients experiencing a behavioral health crisis situation, or perceived crisis situation, in partnership with a Crisis Intervention Team (CIT) Law Enforcement Officer (LEO). Assessments will occur in jails, community settings, homes, or other areas as designated by LEO and/or 911 dispatch procedures. Responsible for providing, coordinating, or managing treatment options for clients in crisis/co-response situations across the service continuum from least restrictive to most secure alternatives. Responsible for making decisions in coordination with LEO to ensure client and public safety. Acts as a facilitator for admission to a variety of placements within the crisis continuum, including: Crisis Stabilization Unit, Detoxification or other A&D Rehab services, state mental health hospital system and/or private mental health facilities. Helps to facilitate transport to Turning Point as appropriate for persons in crisis. Counseling, case management or other activity as required by the LE Agency for behavioral health support for persons in crisis, inmates, or arrestees.
INDIVIDUALS SERVED:
Crisis and Co-Response services and available to all persons on an "as needed" basis without a waiting list and will be prioritized by PSAP Partners or 911 dispatch. All differently abled populations are served. All age groups are served by this position.
EDUCATION AND EXPERIENCE: Education - Master's Degree in mental health related field required. Must be Licensed or Licensed-eligible with ability to obtain temporary licensure status for MPA.
Licensure - Must possess the highest level of licensure appropriate to degree.
Certification - Must be designated by the Tennessee Department of Mental Health and Substance Abuse Services as a Mandatory Prescreening Agent (MPA). MPA designation must be kept up to date.
Experience - Experience is crisis counseling and intervention techniques is required. Experience in criminal justice, law enforcement, probation, court system, 911 dispatch is preferred.
Knowledge/Skills - Ability to maintain composure in difficult situations. Verbal and writing skills. Ability to work cooperatively with professionals from other disciplines.
EQUIPMENT: Computer, fax, copier, iPad, Smartphone, Air Card/Hot spot, and other equipment to perform functions of the job. Automobile for crisis consultations off program premises, or potential need to respond separately from LEO, or to meet the LEO at a designated location.
LE protective gear, training, and appropriate use of designated gear and equipment as deemed appropriate by the contract LE Agency.
MAJOR DUTIES AND RESPONSIBILITIES:
1. Co-Response MCRT will be collocated on site at the local police station, jail, or sheriff's department as designated by the contract LE Agency.
2. The Co-Response MCRT will follow all guidelines, instructions, and directives of the LEO in the field and during all crisis related situations, acting immediately and decisively as directed by the LEO.
3. Conduct crisis interviews following the dispatch of a Co-Response Team by PSAP Partners/911 Centers with individuals and/or family members in various settings to obtain information critical to the treatment of a behavioral health crisis, documentation of assessments and collateral interviews and exercise good judgment in evaluating clients and implementing effective strategies.
4. PSAP Partners will contact the Co-Response Team per department protocol and as approved by Law Enforcement leadership on duty or incident commander on-scene.
5. Provide as requested by PSAP Partners intervention with LEO that may include minimal intervention until the scene is safe and de-escalated, consultation with LEO to provide on-scene intervention, and provision of known history of the individual to ensure safety and engage in a treatment-before-tragedy approach to all situations.
6. Formulate an accurate provisional DSM diagnosis based on information obtained.
7. In partnership with LEO provide direct assessment, service planning, crisis counseling, linkage to services, safety planning, advocacy, referral for clients, and appropriate follow-up to the least restrictive level of care to meet the client's immediate safety needs.
8. Provide written documentation to complete all necessary crisis assessments and referrals, and to support all data collection requirements of the PSAP, State, and local LE Agency.
9. Maintain client confidentiality according to Frontier Health policy and applicable state and federal statutes, as well as maintain strict confidentiality related to all LEO, LE agency, PSAP, and related agency or first responder staff, and protocol information.
10. Co-Response MCRT will not disclose any information regarding TCIN, NCIC, RMS, TBI, or other criminal justice information obtained during the process of a co-response situation.
11. Remain current and proficient in knowledge of community resources and crisis services procedures.
12. Participate in all required staff meetings, clinical supervision, in-service training, CEU's, roll call, and others as required by Frontier Health and LE Agency.
13. All other duties as assigned, including but not limited to any directive by the LE Agency, jail, or court staff, related to the Co-Response Team.
PERFORMANCE RESPONSIBILITIES:
1. Support the organization's mission, vision, and values of excellence and competence.
2. Exercise necessary cost control measures.
3. Implement decision-making processes that include the least restrictive treatment and most appropriate treatment milieus.
4. Follow CIT LEO lead or support LEO in all situations regarding safety and securing the site for potential hazards, including ceasing contact or communication with the person in crisis.
5. Collaborate with LEO on the potential arrest and/or criminal charges for the individual in crisis.
6. Demonstrate effective communication skills by conveying necessary information accurately, listening effectively, and clarifying when needed.
7. Demonstrate reliability by arriving to work on time and using effective time management.
8. Demonstrate teamwork and be willing to promote a team environment, and be willing to engage in education regarding law enforcement culture.
9. Represent Frontier Health professionally at all times and adhere to agency/LEA dress code.
10. Demonstrate initiative and strive to continually improve processes and relationships with community partners.
11. Follow all Frontier Health rules, policies and procedures, as well as those of the contract LE Agency, follow all applicable laws and standards. LEA policies and procedures may vary agency to agency.
Requirements
2 positions - TN Mobile Crisis Co-Response Therapist with Sullivan County Sheriff's Office -
Hours would be Sunday - Wednesday 10am to 8pm and Wednesday - Saturday 12pm - 10pm.

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