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Prudential Customer Service Jobs (NOW HIRING)

Lead the team to achieve customer service and claims management excellence. * Ensure accuracy of ... Prudential is required by state specific laws to include the salary range for this role when hiring ...

... leading financial services institutions! Prudential Annuities, a division within Prudential ... In this role, you will work on a vibrant team of 20-25 customer-focused individuals. In this fast ...

... leading financial services institutions! Prudential Annuities, a division within Prudential ... In this role, you will work on a vibrant team of 20-25 customer-focused individuals. In this fast ...

Proven customer service skills with a genuine commitment to helping others. * Highly organized ... Prudential welcomes all applicants, even if you don't meet every requirement. If your skills align ...

Route Manager

Milpitas, CA · On-site

$25 - $29/hr

Prudential Overall Supply is seeking a professional, growth-oriented, and customer-focused individual to join our team as a Route Manager . In this key leadership role, you'll help drive service ...

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Prudential Customer Service information

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$10

$16

$26

How much do prudential customer service jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for prudential customer service in the United States is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What are the most common challenges faced by Prudential Customer Service representatives, and how can new hires prepare for them?

Prudential Customer Service representatives often handle a high volume of complex inquiries related to insurance policies, claims, and financial products. A common challenge is managing multiple tasks while maintaining empathy and accuracy under pressure. New hires can prepare by familiarizing themselves with Prudential’s product offerings and practicing active listening and conflict resolution skills. Additionally, embracing continuous learning and seeking support from experienced team members can help you adapt more quickly and deliver exceptional service.

What is the difference between Prudential Customer Service vs Prudential Claims Specialist?

AspectPrudential Customer ServicePrudential Claims Specialist
Required CredentialsHigh school diploma or equivalent; sometimes relevant certificationsHigh school diploma; insurance or claims processing certifications preferred
Work EnvironmentCall centers, office settings, customer interactionOffice settings, handling claims documentation and customer inquiries
Employer & Industry UsageInsurance companies, customer support rolesInsurance companies, claims processing departments
Common Search & ComparisonCustomer support roles in insuranceClaims processing and management roles

Prudential Customer Service focuses on assisting clients with policy inquiries, billing, and general support, while Prudential Claims Specialist handles claims processing, evaluation, and resolution. Both roles require strong communication skills and insurance knowledge but differ in daily tasks and focus areas.

What are the key skills and qualifications needed to thrive as a Prudential Customer Service Representative, and why are they important?

To thrive as a Prudential Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent, with some roles preferring prior customer service experience. Familiarity with CRM software, call center systems, and Prudential’s product knowledge is typically required. Active listening, patience, and a customer-focused attitude help you stand out in this position. These skills and qualities are vital for ensuring customer satisfaction, efficiently resolving inquiries, and maintaining Prudential's reputation for excellent service.

What are Prudential Customer Service representatives?

Prudential Customer Service representatives are professionals who assist customers with inquiries about Prudential’s financial products and services, such as life insurance, retirement plans, and investment accounts. They handle customer questions, resolve issues, process requests, and provide information about policies and benefits. Their role requires strong communication and problem-solving skills to ensure customers receive efficient and accurate support. These representatives are typically available via phone, email, or online chat to help clients manage their accounts and understand their options.
More about Prudential Customer Service jobs
What cities are hiring for Prudential Customer Service jobs? Cities with the most Prudential Customer Service job openings:
What states have the most Prudential Customer Service jobs? States with the most job openings for Prudential Customer Service jobs include:
What job categories do people searching Prudential Customer Service jobs look for? The top searched job categories for Prudential Customer Service jobs are:
Infographic showing various Prudential Customer Service job openings in the United States as of July 2026, with employment types broken down into 61% Full Time, and 39% Part Time. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $35,332 per year, or $17 per hour.

PGIM Custom Harvest - Client Service Associate

Prudential

Newark, NJ • On-site

$75K - $105K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New


Prudential rating

8.7

Company rating: 8.7 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

70th of 301 rated insurance


Job description

Job Classification:

Sales - Sales

What you will do

PGIM Custom Harvest is looking for an experienced Client Service Associate to focus on Retail Separately Managed Accounts. The Client Service Associate will work to strengthen relationships and ensure that clients are satisfied.

PGIM Custom Harvest, a division of PGIM Global Wealth, is a pioneer in the development of taxbeneficial investment strategies using exchangetraded funds (ETFs) for clients seeking improved aftertax outcomes. We provide full exposure to a clientselected benchmark while generating tax alpha through customized SMA portfolios of ETFs. PGIM Custom Harvest manages $7.1 billion on behalf of a wide range of RIAs and wealth managers.

What you can expect

  • Development and review of client transition proposals with financial advisors for prospective clients
  • Preparation and review of client performance reports with financial advisors and PGIM wholesalers for existing clients
  • Perform new account analysis and coordinate acceptance
  • Liaison with FA/clients as well as internal stakeholders
  • Respond to account related inquires arising from Client Portal
  • Ensure the resolution of Financial Advisor/Client inquiries and requests.

What you will bring

  • Demonstrated knowledge of retail separately managed accounts and direct indexing
  • 4+ years of experience in client services within investment management, brokerage, or capital markets
  • Knowledge of financial regulations and best practices
  • FINRA 7 & 66 licenses
  • Strong knowledge of portfolio construction

What will set you apart

  • Specific knowledge of ETFs and structured products
  • Chartered Financial Analyst (CFA) designation
  • Strong time management skills
  • Attention to detail
  • Mathematical ability
  • Ability to work independently with minimal supervision

Salary Range Disclosure

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $75,000 to $105,000. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Roles may also be eligible for additional compensation and/or benefits. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.

About PGIM Global Wealth

PGIM Global Wealth is a diversified distributor of asset management capabilities, with over 100 actively managed funds globally. We are dedicated to helping clients tackle their toughest investment challenges and base the foundation of our investment strategy around collaboration and innovation. Our leadership team welcomes new ideas and challenging the status-quo and are committed to developing talent for long-term success.

At PGIM Global Wealth, we consider it a great privilege and responsibility to help investors participate in opportunities across the global markets while meeting their toughest investment challenges. We offer a diversified suite of actively managed funds across a broad spectrum of asset classes and investment styles, with over $95 billion in assets under management.

What we offer you:
  • Market competitive base salaries, with a yearly bonus potential at every level.
  • Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
  • 401(k) plan with company match (up to 4%).
  • Company-funded pension plan.
  • Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
  • Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
  • Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
  • Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period).

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.


Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.


Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.


If you need an accommodation to complete the application process, please email accommodations.hw@prudential.com.

If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.


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