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Prudential Customer Service Jobs in Florida (NOW HIRING)

Principal Internal Auditor

Miami, FL · On-site

$180 - $240/hr

... services. Guided by its mission to fight complexity and empower people, Nu caters to customers ... US prudential/conduct/financial-crime (AML) obligations, and governance, risk and control ...

... services. Guided by its mission to fight complexity and empower people, Nu caters to customers ... US prudential/conduct/financial-crime (AML) obligations, and governance, risk and control ...

Prudential Customer Service information

See Florida salary details

$7

$12

$19

How much do prudential customer service jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for prudential customer service in Florida is $12.69, according to ZipRecruiter salary data. Most workers in this role earn between $10.77 and $13.65 per hour, depending on experience, location, and employer.

What is a Prudential Customer Service representative?

Prudential Customer Service representatives are professionals who assist customers with inquiries about Prudential’s financial products and services, such as life insurance, retirement plans, and investment accounts. They handle customer questions, resolve issues, process requests, and provide information about policies and benefits. Their role requires strong communication and problem-solving skills to ensure customers receive efficient and accurate support. These representatives are typically available via phone, email, or online chat to help clients manage their accounts and understand their options.

What are the key skills and qualifications needed to thrive as a Prudential Customer Service representative?

To thrive as a Prudential Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent, with some roles preferring prior customer service experience. Familiarity with CRM software, call center systems, and Prudential’s product knowledge is typically required. Active listening, patience, and a customer-focused attitude help you stand out in this position. These skills and qualities are vital for ensuring customer satisfaction, efficiently resolving inquiries, and maintaining Prudential's reputation for excellent service.

What are the most common challenges faced by Prudential Customer Service representatives, and how can new hires prepare for them?

Prudential Customer Service representatives often handle a high volume of complex inquiries related to insurance policies, claims, and financial products. A common challenge is managing multiple tasks while maintaining empathy and accuracy under pressure. New hires can prepare by familiarizing themselves with Prudential’s product offerings and practicing active listening and conflict resolution skills. Additionally, embracing continuous learning and seeking support from experienced team members can help you adapt more quickly and deliver exceptional service.

What is the difference between Prudential Customer Service vs Prudential Claims Specialist?

AspectPrudential Customer ServicePrudential Claims Specialist
Required CredentialsHigh school diploma or equivalent; sometimes relevant certificationsHigh school diploma; insurance or claims processing certifications preferred
Work EnvironmentCall centers, office settings, customer interactionOffice settings, handling claims documentation and customer inquiries
Employer & Industry UsageInsurance companies, customer support rolesInsurance companies, claims processing departments
Common Search & ComparisonCustomer support roles in insuranceClaims processing and management roles

Prudential Customer Service focuses on assisting clients with policy inquiries, billing, and general support, while Prudential Claims Specialist handles claims processing, evaluation, and resolution. Both roles require strong communication skills and insurance knowledge but differ in daily tasks and focus areas.

What are popular job titles related to Prudential Customer Service jobs in Florida?

For Prudential Customer Service jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Prudential Customer Service jobs in Florida look for?

The top searched job categories for Prudential Customer Service jobs in Florida are:

What cities in Florida are hiring for Prudential Customer Service jobs?

Cities in Florida with the most Prudential Customer Service job openings:

Infographic showing various Prudential Customer Service job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $26,403 per year, or $12.7 per hour.

Premier Sales Executive Florida - Orlando/Jacksonville

Jacksonville, FL • On-site


Prudential

8.7

Company rating: 8.7 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

72nd of 313 rated insurance

People enjoy working here

Good employer

Recommended by students


Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago


Job description

Job Classification:

Sales - Sales

Prudential's Group Insurance (GI) Distribution organization delivers benefit services and solutions needed to fulfill our purpose of making lives better by solving the financial challenges of our changing world. The group is comprised of early talent, experienced, and executive teams with a keen focus on customer and marketplace centricity. We are looking for strategic Premier sales executive experts who love what they do and are passionate about ensuring individuals and families achieve financial wellness.

Your team:
You will be part of the GI Distribution Premier Accounts team. You and your team will evaluate and quote on Premier Account cases (100 -7,499 lives) that vary in complexity, receiving day-to-day leadership from your regional vice president. You'll be aligned with the client relationship team, product solution experts and underwriters, who you'll form positive relationships with, to collectively contribute to best client outcomes.

We will provide you with opportunities to further develop your skill set, stretch into new areas and work on transformational initiatives.

Your role:
You are a strategic Premier Sales Executive exercising with the ability to pursue and retain high levels of profitable business and solid relationships in a defined territory through proposal activity and broker development. You will review Request for Proposals (RFP's), discussing Plan features or enhancements with a consultant to better serve the needs of the client and their employees. You build relationships with key producers and consultants and will work closely with the Underwriting/Contracts and Compliance departments to negotiate the best pricing. You will coordinate and conduct CE classes, Lunch & Learns and meetings about Prudential's Group Insurance products and services.

You are a team player and passionate about the customer experience. You play a key role in supporting Prudential's presence in the marketplace by being risk smart and fully inclusive when delivering on our value proposition and in implementing new and innovative solutions.

You're a natural relationship builder. You build exceptional relationships with brokers, clients, peers and internal business partners. They trust you to provide the best experience for our clients, manage several priorities and communicate effectively.

Qualifications:
What we are looking for in your background. What you'll need to succeed:


Demonstrated success in selling financial or health insurance to small, mid or large-size clients.
Understanding of underwriting concepts and risk analysis
Self-motivated with the ability to grow the business and build and maintain relationships
Proven ability to successfully partner with internal business partners, consultants, brokerage firms and/or third-party administrators
Ability to effectively negotiate and influence others towards effective solution

Successful ability to provide consultative solutions to meet customer/producer needs
Successful time management skills with a proven competence for managing multiple tasks/initiatives simultaneously
Attention to detail, hyper focus on quality of deliverables
Ability to adapt, problem solve quickly and communicate valuable solutions
Passion for continuous improvement.
Active Life and Health Insurance license or obtained within 30 days of hire.
Excellent verbal/written communication skill

It'd be a plus if you have:
Advanced sales and technical ability in the 100+ employee market.
A high level of intermediary relationships and outstanding professional reputation.

This role is specific to Florida.

What we offer you:
  • Market competitive base salaries, with a yearly bonus potential at every level.
  • Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
  • 401(k) plan with company match (up to 4%).
  • Company-funded pension plan.
  • Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
  • Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
  • Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
  • Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period).

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.


Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.


Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.


If you need an accommodation to complete the application process, please email accommodations.hw@prudential.com.

If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.


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