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Provider Services Representative Jobs (NOW HIRING)

Defy Medical

Patient Services Representative

Tampa, FL · On-site

$17.50/hr

Defy Medical is looking for a Patient Services Representative to add to our growing team. The ... Provide customer service and apply problem solving skills to client complaints and provide ...

ASM Global

Guest Services Representative

Bakersfield, CA · On-site

$14 - $17/hr

The Dignity Health Arena, Theater and Convention Center Guest Services Representative is the initial interaction our guests have at our facilities, and as such must provide excellent customer service ...

Boston Vision LLC

Patient Services Rep

Brookline, MA · On-site

$18 - $20/hr

... provide the highest quality of service by assisting patients with scheduling appointments ... Representative has a strong emphasis on being detail oriented as well as having the ability to ...

RPM RACEWAY

Guest Services Representative

Jersey City, NJ

$14 - $17.25/hr

We provide upward mobility for all employees who look to grow in their roles and responsibilities ... Service Representative's job skills and specifications include: * Helpful, friendly and patient ...

RPM Raceway

Guest Services Representative

Jersey City, NJ

$14 - $17.25/hr

We provide upward mobility for all employees who look to grow in their roles and responsibilities ... Service Representative's job skills and specifications include: * Helpful, friendly and patient ...

ASM Global

Guest Services Representative

Bakersfield, CA · On-site

$14 - $17/hr

The Dignity Health Arena, Theater and Convention Center Guest Services Representative is the initial interaction our guests have at our facilities, and as such must provide excellent customer service ...

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Provider Services Representative information

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$29.5K

$48.3K

$78.5K

How much do provider services representative jobs pay per year?

As of May 31, 2026, the average yearly pay for provider services representative in the United States is $48,284.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $57,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Provider Services Representative, and why are they important?

To thrive as a Provider Services Representative, you need strong knowledge of healthcare policies, insurance processes, and customer service, often supported by a relevant associate degree or healthcare administration experience. Familiarity with claims processing systems, medical billing software, and CRM platforms is typically required. Excellent communication, problem-solving, and organizational skills help you manage provider inquiries and resolve issues efficiently. These skills ensure accurate information exchange, provider satisfaction, and smooth operations within healthcare organizations.

What are some of the most common challenges faced by Provider Services Representatives, and how can they be managed effectively?

Provider Services Representatives often encounter challenges such as resolving complex provider inquiries, navigating frequent updates to healthcare policies, and balancing a high volume of calls or cases. Successful representatives manage these challenges by staying up-to-date with policy changes through regular training, leveraging internal resources for quick issue resolution, and developing strong communication skills to clearly explain procedures to providers. Building collaborative relationships with other departments, such as claims or credentialing teams, also helps streamline the resolution process and enhances overall service quality.

What are Provider Services Representatives?

Provider Services Representatives are professionals who serve as the main point of contact between healthcare providers (such as doctors, hospitals, and clinics) and health insurance companies. They help resolve provider inquiries related to claims, benefits, eligibility, authorizations, and network participation. Their role ensures smooth communication and understanding between providers and insurers, ultimately helping patients receive the care they need. Provider Services Representatives may also assist with provider education and support efforts to improve provider satisfaction.

What is the difference between Provider Services Representative vs Customer Service Representative?

AspectProvider Services RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; healthcare knowledge often preferredHigh school diploma or equivalent; general customer service skills
Work EnvironmentHealthcare offices, insurance companies, provider networksRetail, call centers, various industries
Employer & IndustryHealthcare, insurance providersVarious sectors including retail, telecom, finance
Common Search IntentUnderstanding healthcare provider support rolesGeneral customer support roles

The Provider Services Representative primarily works within healthcare and insurance settings, focusing on supporting healthcare providers and managing provider-related inquiries. In contrast, a Customer Service Representative handles a broader range of customer inquiries across multiple industries. While both roles require strong communication skills, Provider Services Representatives often need healthcare knowledge and familiarity with insurance processes, making their role more specialized within the healthcare industry.

More about Provider Services Representative jobs
What cities are hiring for Provider Services Representative jobs? Cities with the most Provider Services Representative job openings:
Who are the top companies hiring for Provider Services Representative jobs? The top employers for Provider Services Representative jobs are:
What states have the most Provider Services Representative jobs? States with the most job openings for Provider Services Representative jobs include:
What job categories do people searching Provider Services Representative jobs look for? The top searched job categories for Provider Services Representative jobs are:
Provider Services Representative jobs near you
Infographic showing various Provider Services Representative job openings in the United States as of May 2026, with employment types broken down into 93% Full Time, 5% Part Time, 1% Temporary, and 1% Contract. Highlights an 89% Physical, 7% Hybrid, and 4% Remote job distribution, with an average salary of $48,284 per year, or $23.2 per hour.
Patient Services Representative

Patient Services Representative

Defy Medical

Tampa, FL

$17.50/hr

Other

Medical, Dental, PTO

Posted 17 days ago

Job description

Must be a Florida resident to apply
Who Are We?
Defy Medical is a concierge medical clinic that is based in Tampa and remotely throughout the country with our telehealth services. We are quickly growing in our field with specialized and individualized preventative and restorative therapies. Defy is committed to improving the lives of our patients while maintaining the highest level of care through the process.
What Are We Looking For?
Defy Medical is looking for a Patient Services Representative to add to our growing team. The Patient Services Team plays a pivotal role in the patient care plan. Through patience, integrity, education, and understanding a Patient Services Representative will guide our patients to feeling better and improving their lives.
A Patient Services Representative at Defy Medical is outgoing and enjoys helping people. They can adapt and learn new computer programs quickly. Multitasking, communication, and critical thinking are pillars for a Patient Services Representative. Customer service is the key element to being successful in this role.
Responsibilities

  • Communicating with clients, medical assistants, and nurses within the organization.
  • Maintain client and employee privacy in accordance with HIPAA regulations.
  • Explaining treatment procedures to patients and providing follow up education
  • Answer multi-line phone system and take appointments or direct calls to the appropriate department.
  • Answer high volume of incoming calls
  • Check voicemails and return customer calls
  • Maintain email communication with patients, vendors and co-workers daily
  • Organize and maintain cleanliness of working areas, supplies, and equipment
  • Provide customer service and apply problem solving skills to client complaints and provide follow up to ensure satisfaction
  • Duties, responsibilities, and activities may change at any time with or without notice
Qualifications
  • 1 + years in healthcare preferred
  • High School Diploma (associates in healthcare preferred)
  • Ability to execute active listening and problem-solving skills to provide exceptional customer service.
  • Excellent inter-personal relationship skills and the ability to work with individuals of all levels.
  • Excellent written and verbal communication skills including phone and e-mail etiquette.
  • Ability to effectively learn and utilize multiple computer programs.
  • Ability to prioritize and multi-task.
Shift Available
  • Monday-Friday 12:15pm-9:00pm
Compensation
  • $17.50/hour (not negotiable)
Benefits
  • PTO
  • Paid Holidays
  • Medical
  • Dental
  • Health insurance
  • Employee Discount on services

*Benefits are subject to change at any time

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