Job Summary:ย As a Shift Manager at our Fulenwider Enterprises KFC and Taco Bell restaurants, youโll be the captain of the ship during your shift! Youโll lead a team of enthusiastic crew members, ensuring smooth operations, excellent customer service, and a fun atmosphere. If youโre passionate about food, teamwork, and making people smile, this role is perfect for you.
Responsibilities:
- Supervise Shift:ย Youโll oversee all aspects of the restaurant during your shift, including managing staff, handling customer inquiries, and ensuring compliance with company policies.
- Team Leadership:ย Motivate and guide your team to deliver exceptional service. Foster a positive work environment where everyone feels valued and motivated.
- Customer Service:ย Interact with customers, take orders, and ensure their dining experience is memorable. Address any concerns promptly and professionally.
- Food Safety:ย Maintain high food safety standards. Monitor food preparation, storage, and handling to prevent any health risks.
- Cash Handling:ย Handle cash registers, process payments, and maintain accurate records.
- Inventory Management:ย Keep track of inventory levels, order supplies as needed, and manage stock rotation.
- Shift Reports:ย Prepare shift reports, including sales, labor costs, and any incidents that occurred during your shift.
- Training:ย Train new team members on company policies, procedures, and customer service standards.
- Problem-Solving:ย Handle unexpected situations, resolve conflicts, and make quick decisions to keep operations running smoothly.
- Cleanliness:ย Ensure the restaurant is clean, organized, and presentable at all times.
- Promotions and Specials:ย Assist in promoting new menu items, deals, and promotions to drive sales.
Qualifications:
- Experience:ย Previous restaurant or fast-food experience preferred.
- Leadership Skills:ย Ability to lead and motivate a team effectively.
- Communication:ย Excellent verbal communication skills.
- Adaptability:ย Thrive in a fast-paced environment and adapt to changing circumstances.
- Availability:ย Flexible availability, including evenings, weekends, and holidays.
- Food Safety Certification:ย Preferred but not required (can be obtained on the job).