Chewy is seeking a Manager, Engagement Programs Management III to lead Customer Care engagement and culture programs that shape the Team Member experience and support business outcomes. This leader ...
Chewy is seeking a Manager, Engagement Programs Management III to lead Customer Care engagement and culture programs that shape the Team Member experience and support business outcomes. This leader ...
Program Manager
Miami, FL · On-site
They are seeking a driven and experienced Senior Project Manager to lead high-impact Strategic Initiatives across the organization, focusing on orchestrating enterprise-wide strategic programs that ...
Program Manager
Miami, FL · On-site
They are seeking a driven and experienced Senior Project Manager to lead high-impact Strategic Initiatives across the organization, focusing on orchestrating enterprise-wide strategic programs that ...
Assistant, Program Manager
Miami, FL · On-site
... projects or programs in maritime, engineering, construction, industrial, or asset-intensive ... manage complex execution details while maintaining alignment with program leadership direction.
Assistant, Program Manager
Miami, FL · On-site
... projects or programs in maritime, engineering, construction, industrial, or asset-intensive ... manage complex execution details while maintaining alignment with program leadership direction.
Program Manager
Miami, FL · On-site
Senior Project Manager - Strategic Initiatives We Are Lennar Lennar is one of the nation's leading ... This role is centered on orchestrating enterprise-wide strategic programs that drive business ...
Program Manager
Miami, FL · On-site
Senior Project Manager - Strategic Initiatives We Are Lennar Lennar is one of the nation's leading ... This role is centered on orchestrating enterprise-wide strategic programs that drive business ...
Program Manager
Miami, FL · On-site
Senior Project Manager - Strategic Initiatives We Are Lennar Lennar is one of the nation's leading ... This role is centered on orchestrating enterprise-wide strategic programs that drive business ...
Program Manager
Miami, FL · On-site
Senior Project Manager - Strategic Initiatives We Are Lennar Lennar is one of the nation's leading ... This role is centered on orchestrating enterprise-wide strategic programs that drive business ...
Senior Project Manager - Strategic Initiatives We Are Lennar Lennar is one of the nation's leading ... This role is centered on orchestrating enterprise-wide strategic programs that drive business ...
Senior Project Manager - Strategic Initiatives We Are Lennar Lennar is one of the nation's leading ... This role is centered on orchestrating enterprise-wide strategic programs that drive business ...
Strategic Programs Lead
Miami, FL · On-site
Manage enterprise-level initiatives across multiple business units and companies. * Maintain ... Previous experience as a Chief of Staff, Strategy Manager, Operations Lead, Program Manager ...
Strategic Programs Lead
Miami, FL · On-site
Manage enterprise-level initiatives across multiple business units and companies. * Maintain ... Previous experience as a Chief of Staff, Strategy Manager, Operations Lead, Program Manager ...
Program Manager - Ecommerce
Miramar, FL · On-site
Proven delivery of large-scale eCommerce programs * Strong understanding of Enterprise Architecture ... management skills * Strong executive reporting and governance experience
Program Manager - Ecommerce
Miramar, FL · On-site
Proven delivery of large-scale eCommerce programs * Strong understanding of Enterprise Architecture ... management skills * Strong executive reporting and governance experience
Develop and execute education and enablement programs that help teams understand and effectively consume data and insights from C360 and Amplify solutions. * Drive change management efforts to ...
Develop and execute education and enablement programs that help teams understand and effectively consume data and insights from C360 and Amplify solutions. * Drive change management efforts to ...
Demonstrated experience managing multi-site programs or operations * Strong knowledge of utility scale solar construction and trade progression requirements * Experience with federal and state ...
Demonstrated experience managing multi-site programs or operations * Strong knowledge of utility scale solar construction and trade progression requirements * Experience with federal and state ...
Demonstrated experience managing multi-site programs or operations * Strong knowledge of utility scale solar construction and trade progression requirements * Experience with federal and state ...
Demonstrated experience managing multi-site programs or operations * Strong knowledge of utility scale solar construction and trade progression requirements * Experience with federal and state ...
Strategic Programs Lead
Miami, FL · On-site
Manage enterprise-level initiatives across multiple business units and companies. * Maintain ... Previous experience as a Chief of Staff, Strategy Manager, Operations Lead, Program Manager ...
Quick apply
Strategic Programs Lead
Miami, FL · On-site
Manage enterprise-level initiatives across multiple business units and companies. * Maintain ... Previous experience as a Chief of Staff, Strategy Manager, Operations Lead, Program Manager ...
Program Manager
Miami, FL · On-site +1
Overview The Program Manager will be responsible for leadership, development, implementation and ... programs being considered. • Meet with decision makers, process owners and end users to help ...
Program Manager
Miami, FL · On-site +1
Overview The Program Manager will be responsible for leadership, development, implementation and ... programs being considered. • Meet with decision makers, process owners and end users to help ...
Program Manager
Miami, FL · On-site +1
Overview The Program Manager will be responsible for leadership, development, implementation and ... programs being considered. • Meet with decision makers, process owners and end users to help ...
Program Manager
Miami, FL · On-site +1
Overview The Program Manager will be responsible for leadership, development, implementation and ... programs being considered. • Meet with decision makers, process owners and end users to help ...
Program Manager
Miami, FL · On-site +1
Overview The Program Manager will be responsible for leadership, development, implementation and ... programs being considered. • Meet with decision makers, process owners and end users to help ...
Program Manager
Miami, FL · On-site +1
Overview The Program Manager will be responsible for leadership, development, implementation and ... programs being considered. • Meet with decision makers, process owners and end users to help ...
Program Manager
Miami, FL · On-site +1
Overview The Program Manager will be responsible for leadership, development, implementation and ... programs being considered. • Meet with decision makers, process owners and end users to help ...
Program Manager
Miami, FL · On-site +1
Overview The Program Manager will be responsible for leadership, development, implementation and ... programs being considered. • Meet with decision makers, process owners and end users to help ...
Program Manager
Miami, FL · On-site +1
Overview The Program Manager will be responsible for leadership, development, implementation and ... programs being considered. • Meet with decision makers, process owners and end users to help ...
Program Manager
Miami, FL · On-site +1
Overview The Program Manager will be responsible for leadership, development, implementation and ... programs being considered. • Meet with decision makers, process owners and end users to help ...
Program Manager
Miami, FL · On-site +1
Overview The Program Manager will be responsible for leadership, development, implementation and ... programs being considered. • Meet with decision makers, process owners and end users to help ...
Program Manager
Miami, FL · On-site +1
Overview The Program Manager will be responsible for leadership, development, implementation and ... programs being considered. • Meet with decision makers, process owners and end users to help ...
xPL Program Manager
Miami, FL · On-site
... programs and team productivity. * Partner with cross-functional xPL teams to manage scope ... timelines, deliverables, required resources, work plans, budgets and client delivery aligned with ...
xPL Program Manager
Miami, FL · On-site
... programs and team productivity. * Partner with cross-functional xPL teams to manage scope ... timelines, deliverables, required resources, work plans, budgets and client delivery aligned with ...
Lead and manage multiple capital improvement projects and programs throughout all phases, from planning and design through construction and closeout. * Oversee the work of architects, engineers, and ...
Lead and manage multiple capital improvement projects and programs throughout all phases, from planning and design through construction and closeout. * Oversee the work of architects, engineers, and ...
Programs Manager information
What job makes $1,000,000 a year?
How does a Programs Manager typically collaborate with cross-functional teams to ensure project success?
What jobs make $3,000 a day?
What does a Programs Manager do?
What is the average salary for a programme manager?
What exactly does a program manager do?
What are the key skills and qualifications needed to thrive as a Programs Manager, and why are they important?
What is the difference between Programs Manager vs Project Coordinator?
| Aspect | Programs Manager | Project Coordinator |
|---|---|---|
| Credentials | Bachelor's degree; often PMP or related certifications | Bachelor's degree; certifications like CAPM are common |
| Work Environment | Oversees multiple projects and teams, strategic focus | Supports project teams, handles administrative tasks |
| Employer & Industry Usage | Used in various industries including tech, healthcare, and non-profits | Common in corporate, government, and non-profit sectors |
| Search & Comparison Intent | Understanding roles, responsibilities, and career path | Clarifying support functions and entry-level roles |
The Programs Manager typically oversees multiple projects, focusing on strategic alignment and long-term goals, requiring advanced certifications and experience. In contrast, the Project Coordinator supports project teams with administrative tasks, often serving as an entry point into project management. Both roles are vital in organizations but differ in scope, responsibilities, and seniority.
Full-time
Posted 8 days ago
Chewy rating
6.9
Based on 222 frontline employees who took The Breakroom Quiz
9th of 39 rated national retailers
Job description
Chewy is seeking a Manager, Engagement Programs Management III to lead Customer Care engagement and culture programs that shape the Team Member experience and support business outcomes.
This leader will own and evolve a portfolio of engagement programs tied to the Customer Care Team Member Promise (CCTMP), while leading a team of program managers, analysts, and administrators. You will partner across Customer Care, HR, and enterprise functions to define strategy, build scalable programs, and deliver measurable impact across a fully virtual frontline population.
This is a people leader role with responsibility for developing talent, setting direction, and ensuring high-quality execution across multiple programs. You will translate strategy into clear priorities, guide your team through ambiguity, and influence stakeholders at all levels to drive alignment and results.
The ideal candidate brings strong program leadership, experience building programs from the ground up, and a track record of developing high-performing teams while driving culture and engagement at scale.
What You'll Do
- Lead a portfolio of programs across the five CCTMP pillars, driving measurable impact and continuous improvement while aligning initiatives to business priorities and the team member experience
- Translate engagement strategy into scalable programs, mechanisms, and communications across Customer Care
- Identify opportunities to simplify, streamline, and optimize programs to reduce duplication and increase effectiveness
- Lead, coach, and develop a team of program managers, analysts, and administrators
- Set clear priorities, define success metrics, and drive accountability for outcomes
- Partner with Customer Care leadership, HRBPs, Finance, Legal, and Communications to align priorities and deliver integrated solutions
- Act as a strategic partner to senior leaders, influencing decisions through data, insights, and business context
- Align stakeholders to shared goals, manage competing priorities, and drive clarity across complex initiatives
- Oversee program design and execution end to end, including planning, change management, communications, and launch, while maintaining strong governance across roadmaps, milestones, risks, and dependencies
- Lead large-scale engagement initiatives, including recognition programs and Moments that Matter experiences
- Evaluate and implement tools, platforms, and vendors that support engagement and program delivery
- Define and track success metrics across all programs, ensuring visibility into performance and outcomes
- Leverage team member insights, listening data, and industry trends to inform strategy and program design
- Own program budgets, including forecasting, planning, and ongoing management
- Assess resource needs, prioritize investments, and optimize allocation across programs
- Ensure operational rigor across the program portfolio, including documentation, workflows, and governance
What You'll Need
- Bachelor's degree in Human Resources, Business Administration, or related field
- 5+ years of experience in program management, employee engagement, HR, or related field, including people leadership
- Experience leading and developing high-performing teams in a fast-paced environment
- Strong program management skills, including strategy development, execution, and change management
- Experience managing budgets and aligning resources to business priorities
- Proven ability to influence senior leaders and drive alignment across functions
- Strong analytical skills with the ability to translate data into insights and action
- Experience designing and scaling programs in complex, matrixed organizations
- Excellent communication skills, with the ability to simplify complex ideas and influence diverse audiences
- Experience working with program management and collaboration tools (e.g., Asana, Smartsheet, SharePoint)
- Ability to manage multiple priorities and navigate ambiguity
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
About Chewy
Sourced by ZipRecruiter
Chewy is a prominent player in the e-commerce industry, specifically dedicated to pet owners. Based in Dania Beach, Florida, the company was founded in 2011 with the aim to make pet shopping easier and more convenient. Chewy offers a wide range of products including pet food, toys, and other pet-related essentials from over 1,000 trusted brands, along with prescription food and medications from certified veterinarians. The company stands out for its dedication to providing 24/7 customer service and shipping orders over $49 for free. Chewy's mission is to be the most trusted and convenient online destination for pet parents everywhere by committed to delivering pet happiness.
Industry
Retail
Company size
10,000+ Employees
Headquarters location
Plantation, FL, US
Year founded
2011