Program Support Assistant Jobs in Tonawanda, NY (NOW HIRING)

The Niagara County Youth ACT Team is looking for a driven, and detail-oriented Program Assistant to help keep our program moving forward and making a difference in the community! In this vital role, you'll support a passionate, multidisciplinary team that delivers intensive, community-based mental health services to youth (ages 10–21) and their families facing emotional and behavioral challenges. The Program Assistant provides outstanding customer service to clients, staff, referral sources, and community partners. You'll handle front desk reception, scheduling, phone outreach, and ongoing communication with youth and families, while maintaining accurate records using the electronic health record (EHR) system. This role also includes essential clerical support such as scanning, filing, organizing, and coordinating team materials, along with serving as dependable backup for a variety of program-wide administrative tasks.

Major Responsibilities/Activities:

• Complete administrative duties, following standard customer services protocol; demonstrate sensitivity to client trauma history, mental health issues, cultural barriers & socio-economic challenges
• Participate in the phone queue as assigned, answering the telephone in a professional manner, resolving or routing the phone call appropriately
• Model and practice sensitivity, fair treatment and acceptance of diversity in all interpersonal interactions
• Participate and contribute to program Quality Improvement process
• Promote the department, as needed
• Complies with all agency policies and procedures
• Handle all duties that are necessary from the clinical staff and in regards to their client roster. These duties include: mail distribution, faxing, case filing, opening and closing records, assisting staff with problems they experience while using the computer system, etc.
• Be proficient in use of electronic record system.
• Monitor client data and insurance information and follow up on coverage ineligibilities and problems
• Record and manage all Medical Record Requests coming into the agency per agency policy

Minimum Requirements:

• Must have a flexible schedule, including morning and evening availability
• At least two years of office experience, preferably in the human services field
• Associate's degree in business, education, or related field preferred
• Strong computer skills; technical testing will be required during the interview process
• Excellent interpersonal skills, including written and oral communication
• Experience interacting with children & adults with mental illness preferred

Competitive Pay Range of $19.25 - $22.00 per hour depending on experience, based on a 35-hour work week

Flexible schedule

C+FS offers full-time employees the below benefits to support our employees and their families and help to create a healthy work environment:

• Paid Time Off (PTO), paid holidays and bereavement time
• Employer Paid Life Insurance
• Medical insurance options
• Dental insurance options
• Vision insurance options
• Wellness Program and Incentives
• Health Savings Account (HSA)
• Healthcare Flexible Spending Account (FSA)
• Dependent Care FSA Retirement
• Employee Referral Bonus
• Qualifying Employer for Public Service Student Loan Forgiveness Program (PSLF)
• 403(b) Right Away and Employer-Contributions

Child & Family Services is an Equal Opportunity Employer:

Child and Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran or familial status, or genetics. In addition to federal law requirements, Child and Family Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer leaves of absence, compensation, and training.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.