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Program Support Assistant Jobs in Rome, NY (NOW HIRING)

UCP Madison County

Family Peer Advocate

Utica, NY · On-site

$18 - $20/hr

... CHBS) programs. The FPA provides guidance, advocacy, and support to families raising children or ... Share information about resources, services, and support. * Assist families understand eligibility ...

Upstate Cerebral Palsy

Family Peer Advocate

Utica, NY · On-site

$18 - $20/hr

... CHBS) programs. The FPA provides guidance, advocacy, and support to families raising children or ... Share information about resources, services, and support. * Assist families understand eligibility ...

Upstate Caring Partners

Family Peer Advocate

Utica, NY · On-site

$18 - $20/hr

... CHBS) programs. The FPA provides guidance, advocacy, and support to families raising children or ... Share information about resources, services, and support. * Assist families understand eligibility ...

Upstate Cerebral Palsy

Family Peer Advocate

Herkimer, NY · On-site

$18 - $20/hr

... CHBS) programs. The FPA provides guidance, advocacy, and support to families raising children or ... Share information about resources, services, and support. * Assist families understand eligibility ...

UCP Madison County

Family Peer Advocate

Herkimer, NY · On-site

$18 - $20/hr

... CHBS) programs. The FPA provides guidance, advocacy, and support to families raising children or ... Share information about resources, services, and support. * Assist families understand eligibility ...

Upstate Caring Partners

Family Peer Advocate

Herkimer, NY · On-site

$18 - $20/hr

... CHBS) programs. The FPA provides guidance, advocacy, and support to families raising children or ... Share information about resources, services, and support. * Assist families understand eligibility ...

Upstate Caring Partners

Family Peer Advocate

Utica, NY · On-site

$18 - $20/hr

... CHBS) programs. The FPA provides guidance, advocacy, and support to families raising children or ... Share information about resources, services, and support. * Assist families understand eligibility ...

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Program Support Assistant information

See Rome, NY salary details

$25.1K

$42.9K

$54K

How much do program support assistant jobs pay per year?

As of Jul 7, 2026, the average yearly pay for program support assistant in Rome, NY is $42,919.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,800.00 and $46,400.00 per year, depending on experience, location, and employer.

What Is a Program Support Assistant?

A program support assistant works in a specialized unit of an organization or academic institution and performs a variety of administrative tasks. Your duties as a program support assistant vary depending on your employer but may involve budgeting, purchasing materials, managing files and records, and assisting visitors. You must also understand departmental guidelines, policies, and procedures. Typical qualifications for a program support assistant include at least a high school diploma or GED certificate and relevant work experience. You must also have excellent communication, multitasking, and organizational skills, along with computer proficiency.

What are Program Support Assistants?

Program Support Assistants are administrative professionals who provide clerical and organizational support to departments or programs within an organization. Their duties often include scheduling, data entry, maintaining records, handling correspondence, and assisting with project coordination. They play a vital role in ensuring the smooth operation of daily activities by supporting managers and staff with various administrative tasks. Program Support Assistants may work in a variety of industries, including healthcare, education, and government.

What is the difference between Program Support Assistant vs Administrative Assistant?

AspectProgram Support AssistantAdministrative Assistant
Required CredentialsHigh school diploma; some roles may prefer post-secondary educationHigh school diploma; often similar educational requirements
Work EnvironmentGovernment agencies, non-profits, educational institutionsCorporate offices, government agencies, various industries
Job ResponsibilitiesSupporting program operations, coordinating activities, assisting with reportsManaging schedules, handling correspondence, organizing files
Employer & Industry UsageCommon in public sector and non-profit organizationsWidespread across industries including private and public sectors

The Program Support Assistant and Administrative Assistant roles share similarities in educational requirements and work environments. However, Program Support Assistants focus more on supporting specific programs and coordinating activities within organizations, especially in government and non-profit sectors. Administrative Assistants typically handle general office tasks across various industries. Both roles are essential for organizational operations but differ in scope and focus.

What are some common challenges faced by Program Support Assistants in managing multiple tasks and priorities?

Program Support Assistants often juggle a wide range of responsibilities, from scheduling meetings and maintaining records to coordinating communication between departments. One common challenge is managing competing priorities and tight deadlines, especially when supporting multiple team members or projects simultaneously. Staying organized, proactively communicating about workload, and using digital tools for task management can help address these challenges. Additionally, flexibility and adaptability are important, as priorities may shift quickly based on organizational needs.

What are the key skills and qualifications needed to thrive as a Program Support Assistant, and why are they important?

To thrive as a Program Support Assistant, you need strong organizational skills, attention to detail, and proficiency in office administration, typically supported by a high school diploma or relevant experience. Familiarity with office software like Microsoft Office Suite, data entry systems, and scheduling tools is commonly required. Excellent communication, multitasking abilities, and adaptability are crucial soft skills that set top performers apart. These competencies ensure efficient program operations, effective support for teams, and smooth coordination of administrative tasks.
More about Program Support Assistant jobs
What cities near Rome, NY are hiring for Program Support Assistant jobs? Cities near Rome, NY with the most Program Support Assistant job openings:
Program Support Assistant jobs near you
Infographic showing various Program Support Assistant job openings in Rome, NY as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $42,919 per year, or $20.6 per hour.

Family Peer Advocate

UCP Madison County

Utica, NY • On-site

$18 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Pay $18.00 - $20.00 an hour
The Family Peer Advocate (FPA) plays an essential role in supporting families within Community Health and Behavioral Services (CHBS) programs. The FPA provides guidance, advocacy, and support to families raising children or youth up to age 21 who are experiencing mental health (MH) challenges, substance use disorders (SUD), or co-occurring diagnoses. Through shared lived experiences and an understanding of family dynamics, the FPA fosters hope, promotes engagement, and helps families navigate service systems.
Core Responsibilities
  • Outreach and Information:
    • Share information about resources, services, and support.
    • Assist families understand eligibility rules and the assessment process.
    • Conduct community outreach to raise awareness and engage families.
  • Engagement, Bridging, and Transition Support:
    • Connect families with appropriate services and support their engagement.
      • Facilitate communication between families and service providers.
        • Assist families during transitions such as placement changes or service system shifts.
  • Self-Advocacy, Self-Efficacy, and Empowerment:
    • Advocate for family-centered care and inclusion in decision-making.
    • Empower families to communicate their needs, fears, and expectations.
    • Support leadership development and family participation in broader advocacy roles.
  • Community Connections and Natural Supports:
    • Assist families integrate into their communities by reconnecting with natural support.
    • Encourage participation in recreational, cultural, and social activities.
    • Provide emotional support and combat isolation through peer groups.
  • Parent Skill Development:
    • Help parents learn and practice strategies to support their child's development.
    • Assist with implementing clinician-recommended interventions (e.g., behavior support, crisis planning).
    • Provide access to parenting workshops tailored to family needs.
  • Promoting Effective Family-Driven Practice:
    • Participate in care management teams to ensure family-driven practices.
    • Promote the family's voice in decision-making at all levels (individual, agency, state).

Qualifications
  • Must be 18 years of age or older.
  • High school diploma or equivalent, minimum, required. Associates degree preferred.
  • New York State Credentialed as a Family Peer Advocate (FPA) or attain provisional certification within 90 days of employment, with a commitment to obtain full certification within designated timeframes.
  • Minimum of three (3) years Demonstrating 'lived experience' as the parent or primary caregiver who has navigated multiple children serving systems on behalf of their child(ren) with social, emotional, developmental, health and/or behavioral healthcare needs and willing to appropriately self-disclose lived experience to support other families.
  • Experience working with families facing complex mental health and substance use challenges preferred.
  • Travel is required. Must have a valid NYS Driver's License.

Benefits
Our work environment provides the opportunity to grow and learn in a fast-paced atmosphere. We offer competitive benefits and salary to include a low-cost individual health insurance plan, dollar for dollar retirement match (up to 7%), life insurance, voluntary benefits and generous paid time off.
  • Comprehensive Health/Dental/Vision
  • Direct Deposit
  • Flexible Spending Account (FSA)
  • Retirement Plan 403(b)
  • Life Insurance
  • Voluntary Benefits
  • Employee Assistance Program (EAP)
  • Generous PTO Plans (Sick, Vacation and Employee Leave)
  • Tuition Reimbursement
  • Service Awards
  • Employee Appreciation Events
  • Employee Discounts

Upstate Caring Partners is the premier provider of direct-care services and programs in Central New York for individuals of all abilities and their families. If you believe in empowering people, Upstate Caring Partners is an excellent place to start or grow your career. Please visit our careers website to access the full job description located within the job posting. upstatecpjobs.org
Family Peer Advocate
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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