Program Operations Specialist Jobs (NOW HIRING)

Job Description
The Department of Psychiatry & Behavioral Sciences within the UW School of Medicine currently has an outstanding opportunity for a Temporary Program Operations Specialist to join their team.
Reporting to Dr. Amritha Bhat, the Temporary Program Operations Specialist is responsible for providing operations leadership for the Raising Washington Navigator Program and will play an integral role in program design, development, execution, evaluation, and innovation. This program is a high-visibility project supported by the School of Medicine, Nursing, and Social Work with direct impact on perinatal, postpartum and infant-toddler patient experience and outcomes. This position is hybrid-eligible.
Key Responsibilities
Program Operations (60%)

• Develop, maintain, and communicate policies and procedures for the Raising Washington Navigator pilot program.
• Develop and maintain a resource database by identifying and building knowledge of perinatal resources throughout UW Medicine and Washington State.
• Serve as a resource for referring providers, including but not limited to triage of requests for consultation and providing referrals to available internal and community behavioral health resources. Provide top-level customer service to a diverse customer base.
• Communicate and coordinate with providers, staff and patients for any needed follow-up. Follow protocol for communicating with primary care / prenatal, and pediatric providers in response to urgent and emergent situations.
• In concert with the PERC center Director and the Raising Washington project management team, identify new and ongoing areas for improvement, and opportunities related to the Raising Washington Navigator pilot program.

Quality Improvement, Analytics, and Reporting (30%)

• Ensure that all required program data are collected and accurately documented in relevant Epic, Excel or REDCap program database(s) to ensure data integrity. Resolve data discrepancies.
• Participate in iterative quality improvement cycles, identifying system gaps and proposing workflow solutions.
• Coordinate with Project Manager to evaluate the efficacy and outcomes of services delivered and identify opportunities for improving program quality.

Outreach, Relationship and Network Building (10%)

• Build and maintain relationships with the Department, UW Medicine, Nursing, Social work, outpatient clinical services, hospital-based care, and community resources and other related parties in support of the Raising Washington Navigator mission.
• In collaboration with the Director and project management team, actively engage in Raising Washington outreach and marketing efforts by assisting in the development, maintain, and distribute information about the program.

Required Qualifications
To be considered for this opportunity your application must demonstrate you meet both the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.
Minimum Qualifications

• Bachelor's Degree in a Public Health Field (e.g. Social Work, Psychology, Nursing, Behavioral Health) or related field, and a minimum of one year of experience in health care, social services, or community-based support roles.

• Applicants who do not meet these qualifications WILL NOT be forwarded to the Hiring Manager.

Additional Qualifications

• Experience navigating EPIC or another similar electronic health record.
• Cultural humility and ability to work effectively with diverse communities.
• Excellent verbal and interpersonal skills to interact positively with a wide range of people.
• Ability to work remotely and to accommodate occasional travel to clinic locations.

Preferred Qualifications

• Fluent in Spanish.
• Two years of experience in health care, social services, or community-based support roles.
• Experience working directly with patients, clients, or community members.
• Experience working in mental and/or prenatal or postnatal health care settings. Prior experience in mental health triage.
• Experience working at the University of Washington or UW Medicine.
• Documented excellence in customer service.
• Understanding of trauma and culturally informed care.
• Ability to multi-task and prioritize tasks and quickly synthesize information.
• Demonstrated attention to detail, excellent organizational skills, and creative problem-solving skills.
• Ability to work effectively with a large, interdisciplinary team.
• Proficiency in the use of MS Word, MS Excel, PowerPoint, MS Outlook, SharePoint, and Epic.

About the Team
The Department of Psychiatry and Behavioral Sciences within the UW School of Medicine is the third largest clinical department within the School of Medicine with 330 full-time faculty members, 460 courtesy faculty members, and over 350 staff. Department faculty provide clinical services in 5 hospitals, 14 primary care locations, and several outpatient sites in addition to telepsychiatry consultations to more than 150 clinics in Washington and beyond. As the only academic psychiatry department serving the five state WWAMI region (Washington, Wyoming, Alaska, Montana, Idaho), the Department's highly competitive residency training program is largely responsible for developing the mental health workforce in the Pacific Northwest. The Department's robust research portfolio totals $65 million in grants and contracts per year for projects ranging from clinical neurosciences to treatment development to health policy and population health. The Department's research mission involves over 100 faculty. The Department is recognized as an international leader in developing, testing, and implementing Collaborative Care, an integrated care model increasingly seen as a solution for population-based mental health care. Other areas of excellence include Addictions, Autism, High Risk Youth, Neurosciences, and Trauma, and the Department is developing innovative new programs in Technology and Mental Health, Global Mental Health, Maternal and Child Mental Health, and Targeted Intervention Development. Psychiatry is the third largest department in the School of Medicine and the largest non-divisioned department. The overall annual operations funding from all sources is over $150 million.
Placement in the range will depend on a candidate's job-related skills, experience, and expertise, as evaluated during the interview process.
Compensation, Benefits and Position Details
Pay Range Minimum:
$54,204.00 annual
Pay Range Maximum:
$81,312.00 annual
Other Compensation:
Benefits:
For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-temporary-per-diem-and-less-than-half-time/
Shift:
First Shift (United States of America)
Temporary or Regular?
This is a temporary position
FTE (Full-Time Equivalent):
100.00%
Union/Bargaining Unit:
Not Applicable
About the UW
Working at the University of Washington provides a unique opportunity to change lives - on our campuses, in our state and around the world.
UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.
Our Commitment
The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.