Program Office Assistant Jobs in Redding, CA (NOW HIRING)

The current vacancy is in the Shasta County Health and Human Services Agency, specifically in the Behavioral Health and Social Services Branch. An oral exam is tentatively scheduled for September 2026. Responses to supplemental questions are required, and the final filing date is August 28, 2026, at 12:00 PM. Salary information is $3,544 - $4,523 approximate monthly / $20.45 - $26.09 approximate hourly. This position is in the UPEC-General bargaining unit.

Shasta County offers all the amenities of the big city while retaining a comfortable small-town atmosphere. With its natural beauty, affordable housing, excellent educational system, abundance of recreational opportunities, and excellent quality of life, Shasta County is a great place to live, work, and raise a family.

The Shasta County Health and Human Services Agency partners with the community to protect and improve the health and wellbeing of Shasta County residents. The agency is organized into four branches: Behavioral Health & Social Services, Public Health, Economic Mobility, and a centralized Administration Services. The Behavioral Health & Social Services Branch is dedicated to improving the well-being of our community through comprehensive mental health services and essential social services to adults, children, and families.

The ideal candidate is highly organized and self-motivated, thriving both as an independent contributor and as a collaborative team member. They demonstrate exceptional attention to detail and uphold strict confidentiality. They are compassionate and respectful; they treat every individual we serve with kindness and professionalism, consistently fostering a supportive and inclusive environment.

Duties may include, but are not limited to, the following: Instructing employees in the interpretation and application of laws, regulations, policies, and procedures related to the department's programs and automated systems; prioritizing and managing workload distribution; acting as a technical resource on more difficult problems or specialized issues; monitoring quality and timeliness of unit work; identifying and providing individual instruction to co-workers for work deficiencies; providing feedback to supervisor as requested; assisting the public in person or by phone; answering inquiries related to department services, programs, and operations; obtaining information, resolving discrepancies or errors, dispersing relevant information, or referring client to the appropriate personnel or location; explaining the proper use of forms and documents; producing notices, reports, letters, legal documents, fiscal, or statistical information; processing, maintaining, and preparing forms, records, reports, and control logs; maintaining department files; researching and assembling information; verifying that information or data is complete, accurate, and consistent; identifying and correcting deletions or errors; updating and deleting information; operating automated systems, which involves interpretation of requirements and assisting in the layout and formatting of fields, screens, and report formats utilized in database, spreadsheet, or word processing software; producing statistical, data processing, and production-related reports; performing the initial applicant screening function and initiating case through an automated system; performing related duties as assigned.

Any combination of education and experience sufficient to directly demonstrate possession and application of the following: Knowledge of modern office practices, and department specific methods, procedures, policies, and regulations; programs, goals, and purpose of the assigned department; English grammar, vocabulary, spelling, and punctuation; business letter writing; leadwork and staff development techniques and practices; computer terminology and computer keyboard arrangement; common word processing, spreadsheet, and database software packages. Ability to answer a variety of questions related to department programs and processes; exercise sound judgment when initiating processes, actions, and alternatives within established procedures and regulations; interpret and explain procedures to others; provide verbal and written instruction to others; exercise sound judgment when prioritizing, organizing, assigning, and monitoring workload; learn the basic principles of the automated system; apply the rules, regulations, policies, and procedures pertaining to initial application for the assigned departments services; apply appropriate questioning content and techniques for interviewing applicants; enter data accurately into automated system; locate, identify, and correct inaccurate or incomplete information; answer a variety of questions related to department programs and the application process; communicate effectively verbally and in writing with individuals from diverse socio-economic and cultural backgrounds; lead and train subordinate employees effectively; establish and maintain effective working relationships; follow written and oral directions and instructions.

Minimum qualifications include two (2) years of full-time experience as an Office Assistant II or Office Assistant II –525 with Shasta County; or two (2) years of full-time experience performing general office support duties in an office environment, including one (1) year at the journey level.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to ten (10) pounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outside-weather conditions. The noise level in the work environment is usually moderate.

Shasta County Personnel will accept applications and responses to the supplemental questions until 12:00 p.m., on August 28, 2026. A resume and/or cover letter will be accepted in addition to the application but will not serve as a substitute for a completed application. It is not acceptable to complete the application with statements such as "Refer to resume and/or cover letter," or "See attached resume and/or cover letter." The application must be completed in its entirety prior to submission. Incomplete applications will not be processed. Closing date postmarks or faxes will not be accepted. This recruitment will establish a list that may or may not be used by other departments. Prior applicants must reapply to be considered. Applicants will be screened and those considered best qualified will be invited to appear for an oral and/or written examination. Meeting the announced requirements does not guarantee inclusion in the selection process. Depending upon the number of applications received, the selection process may consist of additional application screening, written and/or practical exam(s), oral interview, or any combination thereof.

Veterans' Credit: Veterans (as defined by California Government Code section 18973) who have been discharged from military service under conditions other than dishonorable and who receive a passing score on all components of the employment examinations (up to and including oral examinations) shall receive credit for an additional five points to be added to their final examination score. To be considered for this credit, a veteran must provide a copy of his or her discharge document (DD-214 or equivalent) and information as to the type of discharge (honorable, dishonorable, etc.) with the employment application on or before the final filing date. Applicants are encouraged to apply online at www.ShastaCountyCareers.com or submit an application to the Shasta County Personnel Office.

Arrangements may be made to accommodate applicants with disabilities. Requests for accommodations may be made to the Shasta County Personnel Office by the filing deadline posted on this bulletin. Shasta County does not discriminate on the basis of disability. If you feel you are being denied service based on a disability, our ADA Coordinator may be reached at (530) 225-5515; relay service (800) 735-2922; fax (530) 225-5345.

Shasta County will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Shasta County is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting Fair Chance Act | CRD.

Shasta County is an equal opportunity employer.