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Program Manager Iv Jobs in Raleigh, NC (NOW HIRING)

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Program Manager Iv information

See Raleigh, NC salary details

$37.4K

$104.5K

$152.6K

How much do program manager iv jobs pay per year?

As of Jun 3, 2026, the average yearly pay for program manager iv in Raleigh, NC is $104,460.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,300.00 and $128,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Program Manager IV, and why are they important?

To thrive as a Program Manager IV, you need advanced project management expertise, strategic planning abilities, and a proven track record of successfully overseeing complex, cross-functional initiatives, often supported by a bachelor’s or master’s degree and several years of experience. Familiarity with project management tools such as Microsoft Project, Jira, or Asana, and certifications like PMP or Agile/Scrum Master, are common technical requirements. Outstanding leadership, communication, and stakeholder management skills set top candidates apart in this role. These competencies are crucial for driving program success, aligning diverse teams, and delivering results on time and within budget in dynamic organizational environments.

How does a Program Manager IV typically balance multiple large-scale projects and ensure alignment across cross-functional teams?

As a Program Manager IV, you will often oversee several complex programs simultaneously, requiring strong prioritization and communication skills. You’ll coordinate with diverse teams—such as engineering, finance, and marketing—to set clear objectives, monitor progress, and resolve roadblocks. Regular status meetings, detailed project plans, and stakeholder updates are essential to maintaining alignment and ensuring goals are met. Leveraging project management tools and fostering collaborative team environments are common practices for managing workload and driving successful outcomes at this senior level.

What are Program Manager IVs?

Program Manager IVs are senior-level professionals responsible for overseeing complex programs within an organization, often supervising multiple projects and project managers. They ensure that all aspects of the program align with organizational goals, manage budgets, timelines, and resources, and communicate progress to stakeholders. This role typically requires extensive experience in project or program management, strong leadership skills, and the ability to handle high-level strategic planning and problem-solving.

What is the difference between Program Manager Iv vs Program Manager III?

AspectProgram Manager IvProgram Manager III
Required CredentialsBachelor's degree, PMP or similar certification often preferredBachelor's degree, PMP or related certification
Work EnvironmentCorporate, technology, or government sectors managing complex programsSimilar environments, often with slightly less scope
Employer & Industry UsageUsed across industries like tech, finance, governmentCommon in same industries, slightly lower seniority
Search & Comparison IntentHigh overlap, focusing on senior program management rolesLess senior, but similar responsibilities

The main difference between Program Manager Iv and Program Manager III lies in experience level and scope of responsibilities. Program Manager Iv typically handles larger, more complex projects and requires more experience and certifications. Both roles are common in similar industries and work environments, but the Program Manager Iv position is considered more senior within the same job family.

What are popular job titles related to Program Manager Iv jobs in Raleigh, NC? For Program Manager Iv jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Program Manager Iv jobs in Raleigh, NC look for? The top searched job categories for Program Manager Iv jobs in Raleigh, NC are:
Program Manager Iv jobs near you
Infographic showing various Program Manager Iv job openings in Raleigh, NC as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $104,460 per year, or $50.2 per hour.
Customer Assurance Program Manager (RapidScale)

Customer Assurance Program Manager (RapidScale)

Cox Communications, Inc.

Raleigh, NC • On-site

$101.50K - $169.10K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Cox Communications rating

8.5

Company rating: 8.5 out of 10

Based on 119 frontline employees who took The Breakroom Quiz

6th of 76 rated telecommunications companies

Job description

Company
Cox Communications, Inc.
Job Family Group
Engineering / Product Development
Job Profile
Manager, Cloud Support
Management Level
Manager - People Leader
Flexible Work Option
Hybrid - Ability to work remotely part of the week
Travel %
Yes, 15% of the time
Work Shift
Day
Compensation
Compensation includes a base salary in the range of $101,500.00 - $169,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Job Description
The Customer Assurance Program (CAP) Manager leads RapidScale's proactive, risk-based assurance program across private and public cloud managed services. This role is a technical authority, customer-facing leader, and people manager, responsible for identifying and mitigating systemic risk for high-value and strategically important customers.
The CAP Manager translates complex technical signals into clear action, leads executive-level operational governance, and develops CAP and incident leadership capability to improve service stability, prevent recurrence, and strengthen customer trust.
What You Will Do
  • Own and operate the CAP portfolio, including intake, prioritization, and ongoing risk review for watchlist and strategic accounts.
  • Serve as a technical authority for CAP, challenging engineering assumptions and validating that remediation plans fully address root cause and systemic risk
  • Apply strong technical judgment across cloud infrastructure, virtualization, networking, and security to assess risk severity, blast radius, and root cause.
  • Establish and monitor early-warning indicators across incidents, change failure rate, capacity, backlog health, SLA/SLO drift, and security posture.
  • Lead structured internal and customer-facing reviews focused on environment health, incident trends, architectural risk, and remediation plans.
  • Serve as a senior escalation and operational leader for complex P1/P2 incidents; ensure RCAs drive verified corrective and preventive actions.
  • Provide concise risk summaries, heatmaps, and executive-ready communications for leadership, QBRs, and escalations.
  • Partner on tooling and data (Power BI, Salesforce → ServiceNow) to improve visibility into operational health and reliability.
  • Lead, mentor, and develop CAP resources and incident leaders, setting standards for technical rigor, customer presence, and accountability.
  • Standardize incident management practices and raise overall incident and PIR quality across the organization.

Who You Are
  • Technically credible leader with strong systems thinking and pattern recognition.
  • Confident in customer-facing and executive-level operational discussions.
  • Calm and decisive under pressure with a bias for action and follow-through.
  • Effective people leader who builds capability while maintaining high standards.
  • Data-driven communicator who turns operational detail into clear outcomes.

Minimum Qualifications
  • Bachelor's degree and 6+ years of experience in cloud, infrastructure, or managed services environments (or equivalent experience such as Master's degree and 4 years of experience).
  • 2+ years in a management or senior technical lead role.
  • 2+ years leading P1/P2 major incidents or executive escalations.
  • Demonstrated technical depth in hybrid cloud, virtualization, networking, security, or managed services.
  • Strong experience with Incident, Major Incident, and Problem Management.

Preferred Qualifications
  • MSP or enterprise hybrid-cloud operations experience.
  • Familiarity with ITIL v4 and SRE concepts.
  • Experience with Salesforce and/or ServiceNow.
  • Exposure to Power BI or operational dashboards.
  • Prior experience as a Senior Engineer, SRE, or Operations Manager.

Benefits
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
EOE, including disability/vets
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

What Cox Communications employees say

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About Cox Communications

Sourced by ZipRecruiter

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark?

Industry

Media and telecom

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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