Description
JOB SUMMARY
The Navigation Services Case Manager provides case management, develops support services and makes appropriate community referrals for guests of the Gary Leif Navigation Center with the goal of addressing barriers in accessing housing, health services and community resources. The Navigation Services Case Manager will provide case management for all guests who may have limited rental history, minimal housing experience, lack of appropriate health care, cultural or language barriers, behavioral issues, and/or other characteristics that serve as barriers to self-sufficiency and housing stability.
ESSENTIAL FUNCTIONS OF THE POSITION:
The essential functions of this position require prioritizing and completing all assigned tasks in a timely and efficient manner, adjusting for changing priorities and availability of resources, and demonstrating initiative in identifying additional job-related tasks to be completed when time permits. These duties are a representative example of position expectations. Actual duties assigned may vary and change depending on the business needs of the department and the agency.
- Work with guests to overcome barriers that affect their ability to obtain and retain housing.
- Manage a revolving caseload.
- Assess guests to determine appropriate levels of service on a case-by-case basis.
- Refer guests to appropriate agencies for specialized services through UniteUs.
- Develop action and stabilization plans with guests.
- Assist the guests to assess their needs and develop a plan of both short-term and long-term goals.
- Work closely with partners and the community to identify opportunities for homeless individuals and families.
- Develop and assess guest's budget and determine appropriate action.
- Provide training on money management.
- Complete assessments to help guests access all available income and determine needed supportive services.
- Maintain complete, accurate, and timely case notes and related records in manual and electronic systems. Enter data into HMIS system.
- Maintain completion of plans according to contract deadlines.
- Utilize company computer data processing systems to efficiently track and record guest activities.
- Assist guests with completing apartment applications and move-in arrangements.
- Provide follow-up services and wraparound services, as needed, as a supportive network to encourage family and housing stabilization and self-sufficiency.
- Communicate in a professional, respectful and courteous manner with all employees, clients, the Board of Directors, and others with whom we may work. Contribute to a successful work group and foster a team-oriented culture through positive interactions, active listening, meaningful collaborations, and the constructive exchange of ideas.
- Complete designated job tasks, special projects and all other duties as assigned to meet team, department and agency goals while actively demonstrating accountability, high levels of employee engagement, and responsibility for achieving desired outcomes and measurable results.
- Drive a company vehicle in the performance of duties. Driving will be required to perform other essential functions as needed.
Requirements
Qualified candidates for this position will have relevant education and experience necessary to perform the essential functions and meet the minimum performance expectations for this position with or without an accommodation.
Knowledge of: Considerable knowledge of community resources; considerable knowledge of and experience in empowering individuals, understanding of low income/homeless people and the causes of poverty and homelessness; reasonable knowledge of general office practices and procedures; reasonable knowledge of systematic filing and retrieval processes or systems; reasonable knowledge of word processing; reasonable knowledge of English composition, spelling, grammar and arithmetic; basic knowledge of general recordkeeping and bookkeeping processes.
Skill in: Working with people in crisis; organizational skills; good record keeping skills. Entering data rapidly and accurately; use of office equipment which includes automated equipment and other copying equipment; organizational skills; use of spreadsheets, MS-Word, and other commonly used computer programs.
Ability to: Communicate effectively in both oral and written forms; maintain confidentiality; make decisions independently in accordance with established policies, and use initiative and judgment in carrying out tasks and responsibilities; establish and maintain records, reports and statistical data; represent program in a variety of settings; maintain confidentiality; remain calm and use good judgment during confrontational or high pressure situations; courteously meet and deal effectively with coworkers, families, community partners and the public. Must follow all safety rules and practices, and perform work in a safe manner.
Education, Experience and Training: Associates degree in social services or related field
OR four years progressively responsible work-related experience in human service delivery coordination
OR satisfactory equivalent combination of experience and training upon screening. Must pass criminal background check and have a driving record that meets UCAN's acceptable driving guidelines.
PHYSICAL DEMANDS
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
The physical effort typically applied in this job includes:
- Bending
- Lifting
- Reaching
- Walking
- Carrying
- Sitting
- Pulling
- Stooping
- Keyboarding
- Pushing
- Standing
The amount of lifting effort typically applied and the percent of time the effort is applied:
- Less than 1 lb. - More than 70%
- Between 1 & 5 lbs. - 40% to 70%
- Between 5 & 25 lbs. - 15% to 40%
- Between 25 & 60 lbs. - Less than 15%
- More than 60 lbs. - Less than 15%
MENTAL OR VISUAL DEMANDS
- Continuous mental and/or visual attention; the work is either repetitive or diversified requiring constant alertness to monitor the production process and/or identify defects.
WORKING CONDITIONS
The kinds of disagreeable elements the employee would typically be exposed to in the work area include:
Description of the physical surroundings or conditions under which the job is typically performed and the extent of exposure to the disagreeable elements noted above:
- Work is typically performed under reasonably good working conditions; while exposure to any or all of the above elements may occur, such exposure is generally not present to the extent of being disagreeable.
ATTENDANCE AND AVAILABILITY
Due to the nature and scope of the essential functions, the importance of personal interactions between this position, employees, clients and other members of the public, and the availability of job-related tools, equipment and resources at work, performance of the essential functions requires regular, consistent and on-site attendance while working independently and with others.
FLSA STATUS Non - Exempt status