Program Coordinator Program Manager Jobs in Decatur, IL

POSITION SUMMARY

The Volunteer Services Program Coordinatorwill lead and supportstatewide coordination ofsecure facilitiesvolunteer servicesprogramming, events, andinitiatives.Reporting to the Director of Victim and Volunteer Services, this position drives theongoing developmentof comprehensivestatewiderecruitmentand recognition strategies,volunteeronboardingand training,policycomplianceand data monitoring, andcommunityengagement to ensure consistency, accountability, and operationalalignmentwith departmental goals.

This role serves as a keyprogramadvisor and technicalresourcetofield-basedVolunteer Resource Coordinators and facility leadership, strengtheningprogram infrastructure through data-driven analysis, performance monitoring, and continuous quality improvement. The Volunteer Services Program Coordinator conducts complex administrative and operational evaluations,identifiesservice gaps and systemic trends, and provides strategic recommendations to enhance program effectiveness,statewide alignment, andadviseleadership decision making.Acting as a liaison between facility staff, agency leadership, volunteers, and community stakeholders, the Volunteer Services Program Coordinator advances a culture of service,accountability, andimpact.The role requires strategic thinking, project managementexpertise,stakeholder engagement,strong analytical skills, sound judgment, and the ability to manage multiple initiatives and competing priorities simultaneously.May administer or provide high level support for various projects, grants, contracts, implementation of procedures, and/or any specialized functions

RESPONSIBILITIESAND DUTIES

Program Development & Strategy

• Monitorsand provides technicalassistancein thedelivery ofvolunteerservicesin compliance with DJJ Policy Chapter 14.3and 14.5, statewide initiatives,and department goals.

• Provide oversight and reinforcement ofoperationalprocedures,priorities, and role guidance to field-based volunteer coordinatorsto ensure clarity, consistency, andsupportprograms/servicesexpansion.

• Identifyopportunities for volunteer integration acrossfacilityprograms,DJJevents, andstatewideinitiatives.

• Evaluate program effectiveness using metrics such as volunteer retention,satisfaction,engagement, andyouthimpacttomakedata-driven recommendations for improvement.

Orientation, Learning & Development

• Provide ongoing/quarterly/annual training to field-based volunteer coordinators.

• Facilitatea 90-dayorientationplanfor newvolunteer coordinatorstosupport developmentand integrationofagency mission,requiredpolicy, training, and roleexpectations.

• Manage the volunteerapprovalprocess, including application intake, background checks, fingerprinting, and training coordination to supporttimelyand efficient volunteer approval.

• Overseethe volunteer onboarding process, ensuring new volunteers receive comprehensive orientationtoenhancetheirreadiness, engagement, andimpact.

• Maintain standardized training materials, reference guides, and role-specific resources tosupport volunteer programming/services.

• Collaborate withfacility leadership toalign volunteer roles withyouth enrichment and facility programming needs.

Recruitment Strategy& Community Outreach

• Collaborate with the Directorof Victim and Volunteer Servicestogrowa statewide volunteer recruitment strategy, including measurable benchmarksand targeted goals for rural and under-sourced facilities.

• Support the development and execution of strategic outreach initiatives to recruit and engage volunteers from diversecommunitysources.

• Provide guidance tothe Auxiliary Councilto support efforts incommunity outreach and partnership building.

• Evaluate volunteer recruitment data and program trends toidentifyservice gaps and opportunities to strengthen volunteer engagement across service areas.

Monitoring, Compliance & Data Analysis

• Ensure statewide adherence to DJJ Policy Chapter 14.3, 14.5,and other relevant procedures.

• Oversee data collection andmonitorvolunteerdatabasesto ensurefacility compliance.

• Monitorand collect data onperformance indicators across volunteerservices programs.

• Support IT improvement projects to enhance database functionality, strengthen data collection processes, improve reporting and performance measurement capabilities.

• Prepare analytical reports, presentations, and recommendations to support leadership decision-making and resource planning.

DESIRED KNOWLEDGE, SKILLS AND ABILITIES

• Technical Assistance- Ability to provide technical assistance, helping troubleshoot issues and improve related volunteer services

• Knowledge of volunteer management principles and best practices including effective strategies for recruiting, screening, onboarding, training, supervising, recognizing, and retaining volunteers.

• Monitoring and Reporting- Ability to monitor all assigned facilities monthly and provide detailed monthly reports on volunteer service delivery.

• Partnership Building- Strong networking skills to establish partnerships with community resources and assist field-based offices/facilities in leveraging these partnerships for program implementation.

• Database Management- Proficiency in monitoring the SharePoint database to ensure that staff, volunteers and interns receive proper training in accordance with DJJ policies.

• Organizational Skills- Strong organizational abilities to manage multiple tasks, projects, and partnerships simultaneously.

• Cultural Sensitivity- An understanding of and respect for cultural diversity and the ability to engage diverse backgrounds.

• Problem-Solving- Effective problem-solving skills to address challenges and obstacles in victim and volunteer services to delivery and implementation of projects.

• Communication Skills- Excellent communication skills, both written and verbal, to convey information, instructions, and updates clearly to victims, volunteers and stakeholders.

• Adaptability-Flexibility to adapt to changing circumstances and adjust strategies as needed to achieve program goals.