Program Assistant Jobs in Stroudsburg, PA (NOW HIRING)

At Access Services, we know great work starts with real support. From nearly 6 weeks off in your first year to high quality, affordable health coverage and opportunities to grow, we’ve built a benefits package that shows we care for our people.

Access Services is hiring an Assistant Director of Justice Related Services with a passion for service, team-building leadership skills, and a motivation to see restorative justice for individuals in the forensic system who also have a mental health diagnosis. The Assistant Director of Justice Related Services and the JRS Northampton team will be willing serve individuals located across Northampton County, with an office based in Bethlehem, PA. The Assistant Director will be unified in vision and strategy with the the Director of Justice Related Services, and the additional JRS team serving individuals across Montgomery County and Lower Bucks Counties.

The Assistant Director will support the Director in overseeing day-to-day operations of the case management program, ensuring staff deliver high-quality, client-centered services. This individual will be a key leader, helping to shape strategy, monitor outcomes, support team development, and maintain agency and external compliance requirements. The Assistant Director will need to be detail-oriented, flexible, and organized to be successful in their role. This individual will have knowledge of severe mental illness and substance use disorders. The Assistant Director will engage well with diverse populations and collaborate with partners to connect each individual with their personalized treatment and supports.

Essential Functions

Assist in the daily operations and management of JRS, by assisting in the following areas:

• Provide feedback, supervision, and performance appraisals Case Managers, Certified Peer Specialists, and interns as necessary.
• Support the interviewing, hiring processes, and orientation of new JRS staff.
• Assist in the development of JRS case review and staff training.

• Ensure that an action plan for each individual served is appropriate and completed in a timely manner, and the highest quality of care is provided to individuals served.
• Maintain regular and predictable attendance, and work scheduled overtime, or be available for unplanned overtime as necessary, to meet program needs.
• This position requires the ability to travel during the course of a normal workday using their personal vehicle and/or an agency owned vehicle to successfully carry out the expectations of this position. Employee is expected to always drive safely, meet eligibility criteria outlined in agency Motor Vehicle Policy, and successfully pass the agency’s substance abuse screening at any time during employment. 

Collaborate with other professionals in the following ways:

• Interface with staff from Managed Care, the County office, Probation, Mental Health Court, jail staff and others across the mental health/justice systems in cross service team meetings.
• Participate in or lead various agency committees and collaboration groups as requested by Director or Vice President.

• Keep abreast of developments in the field relating to the provision of services and intervention techniques.

Manage and Coordinate within JRS in the following areas:

• Coordinate the staffing, documentation and coordination of the program’s emergency on call process.
• Manage and create schedules for Case Managers and Certified Peer Specialists across work week and on call shifts.
• Assist in the intake process for new referrals, and in connecting individuals with their JRS case workers.
• Help ensure Case Managers are working toward the needed number of billable hours.
• Account for, oversee, and maintain records the disbursement of funds to those served through the JRS program.

• Assist in development and oversight of new program initiatives.

Requirements

The selected candidate must meet all qualifying and ongoing job criteria including background checks and a driving history record.

Education:

• Bachelor’s degree in a related field including human services, special education, psychology or social work is required; Master’s degree in a related area is preferred.

Work Experience:

• Two years of direct work experience in mental health services required.
• One year of work experience in justice related services preferred.

Supervisory Experience:

• Three years of supervisory experience is required; supervisory experience in direct working with those who have mental health illness is preferred.

Knowledge, Skills, and Abilities:

• Knowledge of the philosophy, values, and practices in the Intercept Model and Justice Related Services preferred.
• Knowledge of the helping relationship, the recovery model, and basic concepts of therapeutic intervention
• Knowledge of person-centered planning and the ability to help individuals meet their plan objectives.
• Knowledge of pertinent community resources and facilities.

• Ability to plan, supervise and direct the work of others.
• Ability to establish and maintain effective working relationships with county and state officials, individuals, their families and the public.
• Ability to exercise judgment and discretion in applying and interpreting laws, rules, and policies governing Access Services.
• Proficiency in, or ability to learn and use, workplace applications, platforms and technologies.

Driving Requirements:

• A valid US driver’s license for at least two years, not including time with permit.
• No serious traffic convictions within the past three years. (Serious convictions include, but are not limited to, DUI, reckless driving, leaving the scene of an accident, or three or more traffic violations and/or at-fault accidents within that period.)
• Access to a reliable vehicle during work hours. Vehicle must have valid registration and inspection stickers.
• Valid auto insurance. You will be asked to provide proof that you are a covered driver on the policy.

Essential Working Conditions/Physical Demands:

• Work in a standard office environment, and utilize desktop computer equipment on a daily basis.

• Able to lift or move items associated with sedentary work and light work (exert up to 20 lbs.)

• Routinely travel to offsite locations and regional office locations as necessary.

• May require same physical and lifting requirements as an employee who regularly provides direct care should they be needed to assist. 

Benefits

Salary:

• $50,000 - $52,000, with increases negotiated on related work experience and/or education in the field.

What You’ll Gain at Access Services

When you join our team, you’re not just getting a job, you’re stepping into a career with real support, growth, and impact. We offer a benefits package designed to meet you where you are in life.

• Health & Security: Comprehensive medical, dental, vision, and prescription coverage, plus company-paid life insurance, disability protection and catastrophic sick leave. Access Services covers up to 88% of health premium with many employees paying less than $150/month.
• Time to Recharge: Full-time employees start their first year earning up to nearly 6 weeks of paid time off (20+ PTO days plus 9 paid holidays), with even more time added as you grow your career with us.
• Invest in Your Future: 401(k) with company match, tuition reimbursement program, and access to college tuition discounts.
• Built into the Job: Mileage & Toll Reimbursement.
• Support Beyond Work: Employee Assistance Program (EAP) with free, confidential resources for you and your family, including:

• Counseling and emotional support through in-person, telehealth and text therapy

• Financial and legal guidance
• Grow With Us: Paid training, ongoing professional development, and opportunities to learn and advance across diverse roles and programs.

Access Services is an Equal Opportunity Employer.